19
Before asking for repairs, check the symptoms with the following table.
Contactyourdealerifaproblemcannotbesolvedevenaftercheckingandtryingthesolutioninthe
tableoraproblemisnotdescribedbelow.
Symptom Cause/solution
Reference
pages
Power is not turned
on.
When using a PoE device for power supply
•
ArethePoEdeviceandthenetworkconnectorcon-
nectedusinganEthernetcable(category5eorbetter)?
Checkwhethertheconnectionisappropriatelyestablished.
•DependingonthePoEdevice,thepowersupplywill
stopwhenthedemandedpowerexceedsitstotal
powerlimitforallPoEports.
RefertotheoperatinginstructionsofthePoEdevice
inuse.
•Whenconnectingbothofthe12VDCpowersupply
andthePoEdeviceforpowersupply,thenetwork
connectionmaynotbeestablished.
TurndownthepowersupplyfromthePoEdevice.
SPW531L
SPW311L
Installation
Guide
When using DC power supply
SPW531L
SPW311L
•Isthe12VDCpowercableplug(accessory)firmly
insertedintothe12VDCpowerterminalsofthe
camera?
Confirmthepowerplugisfirmlyconnected.
•IstheACadaptorinusecompliantwiththe
Specifications?
ChecktheSpecificationsregardingACadaptor.
The LINK indicator
does not light in
orange even when
the network cable is
connected to the
camera.
•IstheEthernetcableconnectedappropriately?
ConnecttheEthernetcableappropriately.
•Isthehuborrouterconnectedtothecameraoperat-
ingappropriately?
Checkifthehuborrouterinuseisoperatingappropriately.
•Isn'ttheEthernetcableconnectedtothecamera
broken?
Replacethecablewithanotherone.
Installation
Guide
Troubleshooting