What to do if my Philips UHD TV cannot connect to the network?
First, verify that your router and/or modem is properly connected. Next, check that the Ethernet cable connection between the TV and your router or modem is properly secured. If the problem persists, power cycle the router and/or modem and check your network settings.
How to fix a Philips UHD TV that has no power?
Ensure the AC outlet supplies the proper voltage by plugging another electrical appliance into the outlet to confirm it operates normally. If a power failure occurred, unplug the AC power cord for 1 minute to allow the unit to reset.
What to do if my Philips UHD TV has power but no screen image?
Check if the connection for your source device is properly secured. Also, check if the correct input is selected by pressing the (INPUT) button. Verify that your HDMI mode for the selected input matches the resolution output of your source device. You can also try changing the source input until you get picture and sound.
What causes sound but no picture or an abnormal picture on my Philips UHD TV?
The HDMI EDID Version setting may be set to a different mode than your source device. Also, try changing the resolution output of your source device.
How to resolve slow data connection or buffering on Philips UHD TV?
Check the settings between your router and ISP modem or gateway, if applicable. Ensure you are connected to a stable wireless connection from your home wireless or wired network. It is not recommended to use mobile hot spots or public wireless connections.
Why are the remote buttons not working on my Philips UHD TV?
Re-insert or replace the AAA batteries, ensuring that the polarities (+/–) are aligned as indicated in the remote's battery area.
Why doesn't 'Hey Google' work on my Philips UHD TV?
Make sure the remote is connected to the TV via Bluetooth. Verify that the Google Assistant feature was activated during the initial installation. Check if the built-in microphones are on. Voice-control on Google Assistant works properly in a room up to 20 feet, however high levels of background noise may impact its performance.
Why does my Philips UHD TV take a long time to start up?
When powering off the TV into Low Power Standby, there will be a longer load time when powering it back on. Press and hold the (POWER) button for 1 second or more to go into Low Power Standby. Pressing the (POWER) button for less than 1 second will put the TV into Quick Start Standby, which will have a quicker boot time when powering back on.
Why is the Google Assistant button not working on my Philips UHD TV remote?
Make sure the remote is connected to the TV via Bluetooth. Also, ensure that the Google Assistant feature was activated during the initial installation.
Why is the remote response delayed on my Philips UHD TV during initial use?
Your television is automatically downloading and installing the latest applications for the best user experience. Upon successful installation, your remote will operate normally.
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