Philips AC2936 - Page 16

14 EN
Problem Possible solution
The appliance still
indicates that I need
to replace a lter, but
I already did�
• Perhaps you did not reset the lter lifetime counter� Switch on
the appliance� Then touch and hold the reset button ( ) for
3 seconds�
Error code “E1”
displays on the
screen�
• The motor has malfunctions� Contact the Consumer Care Center in
your country�
The Wi-Fi setup is
not successful�
• If the router your purier is connected to is dual – band and
currently it is not connecting to a 2�4GHz network, please switch
to another band of the same router (2�4GHz) and try to pair your
purier again� 5GHz networks are not supported� If your purier is
connected to a dual – band router, please switch to the 2�4GHz
network of the router and try to pair your purier again�
• Web authentication networks are not supported�Public Wi-Fi
such as oce or hotel networks are not supported�
• Check if the purier is within range of the Wi-Fi router� You can try
to locate the air purier closer to the Wi-Fi router�
• Check if the Wi-Fi password is correct� The password is case-
sensitive�
• Retry the setup with the instructions in section “Reset the Wi-Fi
connection”�
• Keep the appliance away from other electronic devices that may cause
interferences�
• Check if the mobile device is in airplane mode� Make sure to have
the airplane mode deactivated when connecting to the Wi-Fi
network�
• If the Wi-Fi pairing fails after trying several times, please turn of
the cellular data on your smartphone in the Settings section and
start the pairing again�
• If the Wi-Fi icon on your purier’s display is in stable white but
without seeing the purier in your app, click on “Connect a New
Device” and add the purier from the local list on “Begin setup”
page�
• Consult the help section in the app for extensive and up-to-date
troubleshooting tips�