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Problem Possible cause Solution
The mini Turbo brush does
not function properly.
The roller brush is blocked. Remove hairs from the brush with a pair of
scissors. Follow the instructions in the user
manual.
The roller brush is blocked by
fabric or surfaces during
cleaning.
Keep the mini Turbo brush aligned with the
surface and do not push the Turbo brush
into soft surfaces.
The roller brush is not properly
inserted into the mini Turbo
brush.
Make sure that roller brush and the mini
Turbo brush are properly connected and
that there is no gap between the parts.
Follow the instructions in the manual.
The suction power does not
feel stable.
Nothing is wrong. This is the
feature of "Floor Type
Recognition" being triggered.
Your appliance is detecting the
floor type and cleaning with an
optimized performance for that
floor.
No action needed. If you prefer to clean
with a consistent power of your choice,
disable this smart feature in the menu of
your appliance.
The Floor Type Recognition
is not reacting logically.
The filter and the cyclone are
dirty.
Empty the dust bucket. Clean the filter and
the cyclone. Make sure the filter is cleaned
regularly and make sure any hair and dirt
stuck in the cyclone is removed. Follow the
instructions of the user manual.
The brush is clogged with hair
or dirt.
Clean the brush with a pair of scissors or by
hand. See the instructions in the user
manual.
The Vacuum & Wipe nozzle
and the aqua tank is used.
Attach the PrecisionCleaning nozzle to
experience the Floor Type Recognition
function.
The appliance delivers static
shocks.
The appliance builds up static
electricity. The lower the air
humidity, the more state
electricity is build up.
Discharge the appliance by frequently
holding the tube against other metal
objects in the room (for example the legs of
a table or chair, etc.). Or raise the air
humidity level in the room.
The dust and dirt that is
vacuumed up is static.
Empty the dust container and clean the
filter according to the instructions in the
user manual.
Wet cleaning
Problem Possible cause Solution
The water flow from the
aqua tank is reduced.
The wetting strip is blocked by
dirt.
Remove the wetting strip and clean it. Place
the clean wetting strip back.
The microfiber mopping pad is
not placed correctly and blocks
the wetting strip as a result.
Make sure that you place the mopping pad
correctly. Check the user manual for proper
placement.