Service and Specifications
2-4 DigiTrak XT Recorder Instructions for Use
Calling for Service
For telephone assistance, call the Response Center nearest to you or visit the website at
www.medical.philips.com/main/services/response_center
Be prepared to provide the following information:
Model number
Serial number
Service tag number
Call customer support before returning a recorder to make shipping arrangements.
No splash screen when
recorder is placed in dual dock
Ensure that the DigiTrak XT cable or dual dock cable
is firmly connected to a USB port on the PC.
Ensure that the PC is powered on.
Replace the DigiTrak XT cable or dual dock.
Remove battery from the recorder before placing it in
the dual dock.
Table 2-1 Troubleshooting (continued)
Symptom Solution
North America Response Centers
Country Telephone Number
Canada (800) 323 2280
Mexico 01 800 710 8128
Puerto Rico 1 787 754 6811
United States (800) 722 9377
South America Response Centers
Country Telephone Number
Argentina 54 11 4546 7698
Brazil 0800 701 7789
Chile 0800 22 3003
Columbia 01 8000 11 10 10
Peru 51 1 620 6440
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