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ENGLISH
Machine actions Causes Solutions
The machine does not switch on. The machine is not connected to the electric
network.
Connect the machine to the electric net-
work.
Co ee is not hot enough. The cups are cold. Preheat the cups with hot water.
No hot water or steam is dispensed. The hole of the steam wand is clogged. Clean the hole of the steam wand using a pin.
Make sure that the machine is o and cold before
performing this operation.
The Cappuccinatore is dirty (if supplied). Clean the Cappuccinatore.
Co ee has not enough crema.
(See note)
The blend is unsuitable, co ee is not freshly
roasted or the grind is too coarse.
Change co ee blend or adjust the grind as ex-
plained in section "Adjusting the Co ee Grinder".
The machine takes a long time to warm
up or the amount of water dispensed
from the wand is too little.
The machine circuit is clogged by limescale. Descale the machine.
The brew group cannot be removed. The brew group is out of place. Turn the machine on. Close the service door. The
brew group automatically returns to the initial
position.
The co ee grounds drawer is inserted. Remove the co ee grounds drawer before remov-
ing the brew group.
The machine grinds the co ee beans
but no co ee comes out.
(See note)
There is no water. Fill the water tank and prime the circuit (section
"Using the Machine for the First Time").
The brew group is dirty. Clean the brew group ("Brew Group" section).
The circuit is not primed. Prime the circuit (section "Using the Machine for
the First Time").
Rare event that occurs when the machine is
automatically adjusting the dose.
Brew a few co ees as described in section "Saeco
Adapting System".
The dispensing spout is dirty. Clean the dispensing spout.
Co ee is too weak.
(See note)
Rare event that occurs when the machine is
automatically adjusting the dose.
Brew a few co ees as described in section "Saeco
Adapting System".
Co ee is brewed slowly.
(See note)
The co ee grind is too ne. Change co ee blend or adjust the grind as ex-
plained in section "Adjusting the Co ee Grinder".
The circuit is not primed. Prime the circuit (section "Using the Machine for
the First Time").
The brew group is dirty. Clean the brew group ("Brew Group" section).
Co ee leaks out of the dispensing
spout.
The dispensing spout is clogged. Clean the dispensing spout and its holes.
Note: These problems can be considered normal if the co ee blend has been changed or the machine is
being installed for the rst time. In this case wait until the machine performs a self-adjusting operation as
described in section "Saeco Adapting System".
Please contact an authorised service centre for any problems not covered in the above table or when the
suggested solutions do not solve the problem.
Troubleshooting
For the most common issues, please refer to the table below or to the FAQ
section on www.philips.com/support for the latest updates. This will help
you identify the appropriate action.
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