Pinell SUPERSOUND 101 - Troubleshooting Connectivity Issues

22
Troubleshooting
Problem
Cause
Solutions
Cannot connect
to network
Network down
Check that network is working
between a computer and the router
Router restricts
access to listed MAC
addresses
Obtain the Supersound 101 MAC
address from MENU > System
settings > Network > View
settings and add to router list.
Cannot connect
to network
Insufficient Wi-Fi
signal strength
Check distance to router; see if a
computer can connect to the
network in this location
Unknown encryption
method
Change encryption method on
router. Supersound 101 supports
WEP, WPA and WPA2
Unusual network
configuration
Setup network manually through
MENU > System settings >
Network > Manual settings
Firewall preventing
access
Check the following ports are open
on the router: UDP and TCP ports
80 and 123; DNS port 53. Windows
shares: ports 135 – 139 and 445.
Windows Media Player: varies –
non-Microsoft firewalls may require
configuration for UPnP.
Cannot connect
to Internet
Internet connection
down
Check that Internet is working for a
computer connected to the same
network
Firewall preventing
access
Check the following ports are open:
UDP and TCP ports 80 and 123;
DNS port 53.
Some Internet radio stations may
require additional ports to be
opened.
Cannot play a
particular
Internet radio
station
Station not
broadcasting,
overloaded or
insufficient bandwidth.
Try other stations; try listening on
computer via Internet radio portal
website; try later.
Station broadcasting
using unknown codec.
Link out of date.