Pit Boss 820 - Section Four: Trouble Shooting; Pit Boss Error Messages and Display Issues

Section Four: TROUBLE SHOOTING
Trouble Shooting and Pit Boss Error Messages
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common grill operational
problems. However, when your Pit Boss Pellet Smoker / Grill is simply operating poorly or not at all, the
following trouble shooting tips may be helpful.
The following is not an exhaustive list. For more details or updated information, please check our website
www.pitboss-grills.com
and click on customer support, contact your local authorized dealer, or contact
Customer Service at 1-877-303-3134. Model number _____________ Serial number ________________
Our service department is available to talk with you live Monday to Friday, 8am to 5 pm Mountain Time.
DO NOT RETURN the appliance without calling Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the inspection plate of your grill for any
inspection, cleaning, maintenance or service work.
NEVER perform any inspection, cleaning, maintenance or service on a HOT GRILL
Problem Cause Solution
LCD Screen
Will Not
Light UP
 Grill is not properly
plugged in
 Ensure the Temperature Dial is in the OFF position.
 Ensure all wire connections are firmly connected

Ensure grill is plugged into a working GFCI outlet
 The circuit board fuse
has been tripped
 Fuse (5 amp.) must be manually replaced.
(see board diagram at the end of this section)
 The GFI outlet has been
tripped
 Ensure all wire connections are firmly connected and dry
 Ensure GFCI is minimum 15 amp service.
 Ensure you are NOT using over a 25’ extension cord.
“ErH” Error
Message
 The grill has overheated,
possibly due to grease
fire or excess fuel.
 Turn the grill off and allow to cool. Clean grill interior, remove
excess pellets, and confirm positioning of all component parts.
 To CLEAR the error - Turn Temperature Dial to to OFF.
OPEN the lid, wait 3 or 4 minutes, then select desired
temperature.
 Temperature probe wire
not making connection
 Ensure probe wire is connected correctly to control

Confirm wire connections and check for any damage
“ErP” Erro
r
Message
 Temperature Dial was
not in the OFF position
when grill connected to
AC power.
 Turn Temperature Dial to OFF, wait 2 minutes, then select
desired temperature.
 Safety feature prevents an inadvertent start.
Flashing
Temperature
on LCD Screen
 SMOKE Mode
If grill temperature below
110°F
 COOK Mode
If grill temperature below
150°F
 This is NOT an ERROR that effects the grill.
 USED to show that there is some risk that the fire could go
out.
 Check the hopper for sufficient fuel or blockage.
 Check burn grate and pot for ash build-up or obstructions.
 Check fan to confirm operation and speed.

Check auger motor to confirm operation.
Flashing
Dots
on LCD Screen
 The Igniter is ON  This is NOT and ERROR that effects the grill.
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