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ENGLISH
"ErP" Error Code Grill probe wire not
making connection.
Remove the access panel and check for any damage to the Grill Probe wires. Discon-
nect and reconnect the Grill Probe connectors to the Control Board.
Grill Probe is broken Grill Probe need to be replaced. Contact Customer Care for a replacement.
"ErL" Error Code Grill fails to perform
start-up cycle.
Check proper positioning of cooking components. Check hopper for sufficient fuel
or if there is an obstruction in the feed system. Remove pellets and follow Care and
Maintenance instructions. Check Grill Probe (Sensor) to confirm if actual tempera-
ture is correct and accurate. Follow Care and Maintenance instructions if dirty. Check
igniter positioning and that it is heating up properly. In extreme cold, the smoker may
require a second start. Turn smoker off, wait, then turn on again. Check fan. Ensure it
is working properly. Follow Care and Maintenance instructions if dirty.
"NoP" Error Code Bad connection at
connection port
Disconnect the meat probe from the connection port on the Control Board, and recon-
nect. Ensure the meat probe adapter is firmly connected. Check for signs of damage
to the adapter end. If still failed, call Customer Care for replacement part.
Meat probe is
damaged
Check for signs of damage to the wires of the meat probe. If damaged, call Customer
Care for replacement part.
Faulty control board Control Board needs to be replaced. Contact Customer Care for a replacement part.
"Err" Error Code and
Auger icon blinking
Auger motor is
jammed, not making
connection
Remove cooking components from the interior of the smoker. Turn the unit on
and inspect the auger feed system. Visually confirm that the auger is dropping
pellets into the burn pot. Disconnect and reconnect the Auger Motor connector to
the Control Board. If not operating properly, call Customer Care for assistance or a
replacement part.
Auger not primed Before the unit is used for the first time or anytime the hopper is completely emptied
out, the auger must be primed to allow pellets to fill the auger tube. If not primed,
the igniter will timeout before the pellets reach the burn pot. Follow Auger Priming
Procedure.
"Err" Error Code and
Igniter icon blinking
Igniter is not working
properly, not making a
connection
Remove cooking components from the interior of the smoker. Turn the unit on and
inspect the igniter. Visually confirm that the igniter is working by placing your hand
above the burn pot and feeling for heat. Visually confirm that the igniter is sticking
3mm/0.1 inches into the hole in the burn pot, and open to light the pellets. Disconnect
and reconnect the Igniter connector to the Control Board. If not operating properly,
call Customer Care for assistance or a replacement part.
Igniter failure Igniter needs to be replaced. Contact Customer Care for replacement part.
"Err" Error Code and
Fan icon blinking
Fan is not working
properly, not making a
connection
Check fan. Ensure it is working properly and air intake is not blocked. Remove fan
housing and check for any damage to the fan wires. Disconnect and reconnect the
fan connector to the Control Board. Follow Care and Maintenance instructions if fan
blades are dirty.
"Err" Error Code and
Pellet icon blinking
Lack Of Fuel, Poor Fuel
Quality, Grill will not
stay lit.
Check hopper to check that fuel level is sufficient and replenish if low. Should the
quality of hardwood pellets be poor, or the length of the pellets too long, this may
cause an obstruction in the feed system. Remove pellets and follow Care and Mainte-
nance instructions.
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