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ENGLISH
TROUBLESHOOTING
Proper cleaning, maintenance, and the use of clean, dry, quality fuel will prevent common operational problems. When
your Pit Boss® smoker is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the smoker for any inspection, maintenance,
cleaning, or service work. Ensure the smoker is completely cooled to avoid injury.
PROBLEM CAUSE SOLUTION
No Power Lights On The
Control Board
Not connected to
power source
Ensure unit is plugged into a working power source. Ensure a minimum 10 amp service.
Ensure all wire connections are firmly connected and dry.
Fuse blown on the
control board
Remove the two screws in the front of the control board, and this will release it from
its positioning. Carefully pull the control board forward. Check the fuse for a broken
wire or if the wire has turned black. If yes, fuse needs to be manually replaced.
Faulty control board Control Board needs to be replaced. Contact Customer Care for a replacement part.
Smoker will not achieve
or maintain stable
temperature
Water pan is low/
empty
Check status of Water Pan. Refill with liquid. Follow Care and Maintenance instruc-
tions if dirty.
Grill probe (sensor) Check status of Grill Probe (Sensor). Follow Care and Maintenance instructions if dirty.
Contact Customer Care for a replacement part if damaged.
Insufficient air flow
through burn pot
Remove cooking components from the interior of the smoker. Check burn pot for ash
build-up or obstructions. Follow Care and Maintenance instructions for ash build-up.
Check fan. Ensure it is working properly and air intake from underneath the unit is
not blocked. Follow Care and Maintenance instructions if dirty. Check auger motor
to confirm operation, and ensure there is no blockage in the auger tube. Once all the
above steps have been done, start the smoker and wait for 10 minutes. Check that the
flame produced is bright and vibrant.
Lack of fuel, poor fuel
quality, obstruction in
feed system
Check hopper to check that fuel level is sufficient, and replenish if low. Should the
quality of hardwood pellets be poor, or the length of the pellets too long, this may
cause an obstruction in the feed system. Remove pellets and follow Care and Mainte-
nance instructions.
Smoker produces excess
or discolored smoke,
food is discolored from
smoke
Grease build-up Follow Care and Maintenance instructions.
Hardwood pellet
quality
Remove moist hardwood pellets from hopper. Follow Care and Maintenance instruc-
tions to clean out. Replace with dry hardwood pellets.
Burn pot is blocked Clear burn pot for moist hardwood pellets. Follow Auger Priming Procedure.
Insufficient air intake
for fan
Check fan. Ensure it is clean, working properly, and air intake is not blocked. Follow
Care and Maintenance instructions if dirty.
Frequent flare-ups Cooking temperature Attempt cooking at a lower temperature. Grease does have a flash point. Keep the
temperature under 176°C / 350°F when cooking highly greasy food.
Grease build-up on
cooking components
Follow Care and Maintenance instructions.
"ErH" Error Code The unit has overheat-
ed, possibly due to
grease fire or excess
fuel.
Press and hold the Power Button for three seconds to turn the unit off, and allow
smoker to cool. Follow Care and Maintenance instructions. After maintenance, remove
pellets, and confirm positioning of all component parts. Once cooled, turn the unit on,
then select desired temperature. If error code still displayed, contact Customer Care.
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