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Pitney Bowes
Digital Mailing system
DM400c series
Pitney Bowes DM400c series User Manual
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Digital Mailing System
DM300c, DM400c & DM475 series
Operator Guide
UK and ROI V
ersion
2
Table of Contents
Default Chapter
3
Table of Contents
3
Chapter 1 Introduction
12
About Your Digital Mailing System
12
About Intellilink
13
Postal Requirements
13
Safety
14
Specifications
16
Meter Specifications
17
Chapter 2 Getting to Know Your Machine
20
Machine Features-Front Dm300C
20
Machine Features-Front Dm400C
22
Machine Features-Front DM475
24
Control Panel
26
Machine Features (Dm300C/400C)-Rear
28
Machine Features (DM475)-Rear
29
Moving the Dm300C/400C
30
Warning: Do Not Move the DM475 by Yourself
30
Chapter 3 Running Mail
33
Before You Begin
33
Checklist
33
Home Screen
33
Selecting Postage
34
Using the Weighing Platform (Scale)
35
Differential Weighing
36
Entering Weight Manually
37
Keying in the Postage Directly
37
Proportion (DM475)
38
Selecting an Account to Track Postage
40
Envelope Messaging
40
Advancing the Date on the Machine
41
Checking and Clearing the Batch Count
42
Checking the Batch Count
42
Printing a Record of the Batch Count
42
Clearing the Batch Count
43
Printing Mail
44
Manually Feeding Envelopes Dm300C
44
Automatically Feeding Envelopes Dm400C/Dm475
45
Printing Tapes
46
WOW Mode
48
Printing Options
49
Seal the Envelope Only
49
Incoming Mail
50
Permit Printing
50
Messaging on Incoming Mail
50
Text Messages
51
What Is a Text Message
51
Selecting a Text Message
51
Viewing a Text Message
51
Creating a Text Message
52
Delete a Text Message
52
Edit a Text Message
53
Edit a Text Message Name
53
Chapter 4 Normal and Custom Presets
56
What Is a Preset
56
Normal Preset
56
Selecting the Normal Preset
57
Viewing the Normal Preset
57
Defining New Values for the Normal Preset
57
Custom Presets
58
Selecting a Custom Preset
58
Viewing Custom Preset
58
Viewing a Custom Preset
58
Defining a New Custom Preset
59
Editing a Custom Preset Name
60
Overwriting a Custom Preset
60
Deleting a Custom Preset
61
Chapter 5 Adding Postage/Connecting to Data Centre
65
About the Postage by Phone System
65
How Does the System Operate
65
When Can I Refill My Meter or Check My Account Balance
65
Preparing to Refill with Postage
65
Phone or LAN Connection
65
Connecting Your System to a LAN
66
Connecting Your System to an Analogue Phone Line
66
Checking Funds (Postage) Available in Your System
66
Checking Your Postage by Phone® Account Balance
67
Refill Postage
67
Secure Refill
68
Printing a Funds (Postage) Report
69
Downloads from the Data Centre to Your System
69
System Update
70
Advertisements
70
Software Update (Mandatory)
70
Postal Code Update (Mandatory)
70
Postal Inspection (Mandatory) UK
70
Postal Inspection (Mandatory) - UK
70
Postal Rate Update (Mandatory)
71
Connecting to the Data Centre (Other than for Postage)
72
Check for Updates
72
Chapter 6 System Options
75
System Options Introduction
75
Basic Options
76
Changing the Display Language
76
Adjusting the Contrast of the Display
76
Configuring the Tape Button
76
Setting the Time, Timeouts & Auto Date Advance
77
Setting the Normal Preset Timer
77
Setting Sleep Mode Activation Time
77
Setting Auto Date Advance
78
Correct Drift
78
Setting Daylight Savings Time
79
Setting Wait for Envelope (Dm400C/Dm475)
79
Setting Postage Limits (Funds Warnings)
80
Setting the High Value Warning
80
Setting the Low Funds Warning
80
Changes to the Lock Code & Password
81
Setting the Lock Code
81
Disabling the Lock Code
81
Changing the Lock Code
82
Setting/Disabling the Supervisor Password
82
Setting Scale Options
83
Zero the Scale
83
Turning Auto Scale on or off
83
Setting Weight Change Options
84
Current WOW Weight Limit
84
WOW Start Key Options
84
Setting the Scale Location Code
84
Connecting to the Data Centre
85
Check for Updates
85
Phone Settings
85
Phone Settings
86
Entering the Dial Prefix
86
Change Postage by Phone (Pbp) Number
87
Selecting Blind Dialing
87
Change Modem Parameters
88
Distributor Settings
89
Access the Distributor Settings
89
Parameter Descriptions
90
Network Settings
91
Firewall Settings
91
Connection Mode
91
Advanced Options
92
Run Install Mode
92
Meter Withdrawal
92
Chapter 7 Maintenance
94
Replacing the Ink Cartridge/Printhead
94
Filling the Moistener (Dm400C/Dm475)
98
Filling the Moistener (Dm400C/ DM475)
98
Filling the Moistener (Dm300C Only)
99
Maintaining the Moistener (Dm400C/Dm475)
100
Maintaining the Moistener (Dm400C/ DM475)
100
Maintaining the Moistener
100
Cleaning the Stripper Blade
100
Brush Assembly
100
Cleaning the Shield & Wick
101
Maintaining the Moistener (Dm300C Only)
102
Removing the Moistener
102
Removing the Moistener Brush
102
Removing the Shield and Wick
104
Running Print Tests
105
Test Print
105
Cleaning the Printer Nozzles (Purging)
106
Chapter 8 Troubleshooting
110
Getting Help
110
Power Problems (Nothing Displays)
110
Error Messages
111
Printing Problems
112
Feeding Problems
113
Display Problems
117
Problems with Postage Refill
117
Moistening Problems
118
Viewing System Configuration Levels
118
Postal Advertisements (Ads)
119
Chapter 9 Supplies and Options
120
Options
120
Weighing Platforms
120
Moistener
120
Postal Advertisements (Ads)
120
Departmental Accounting
120
How to Order
121
Supplies
121
Chapter 10 Reports
124
Overview of Reports
124
Last 5 Refills Report
124
Funds Report
124
Single Account Report
125
Multi-Account Summary Report
125
Account List Report
126
Upload Summary Report
126
System Setup Report
126
Error Report
127
Configuration Report
127
Permit Report
128
Software Version Report
128
Rates Summary Report
129
Chapter 11 Departmental (Standard) Accounting
132
Overview of the Accounting Feature
132
Turning on Accounting (if Available)
132
Turning off Accounting
133
Selecting an Account
133
Creating an Account
134
Editing an Account/Setting up Account Passwords
135
Turning on Account Passwords
136
Turning off Account Passwords
136
Viewing Account Totals
137
Clearing Account Totals
138
Clearing All Accounts
139
Deleting an Account
140
Chapter 12 INVIEW/ Budget Manager Accounting
144
Introduction
144
Turning INVIEW/ Budget Manager on
144
Turning INVIEW/ Budget Manager off
144
Logging on to INVIEW/ Budget Manager
145
If Your System Is Setup for Operators
145
If Your System Is Not Setup for Operators
145
If Your System Is Locked
145
Logging off from INVIEW/ Budget Manager
145
Importing and Backing up Data Using
146
PC Transfer Utility
146
Uploading Budget Manager/ INVIEW Data to Total Meter Reporting
146
External Memory
147
Setting a Station ID
147
Setting up Job Ids/ Job ID 1 and 2
148
Setting the Owner (Budget Manager Only)
148
Configuring the Optional Barcode Scanner
149
Setting the Default Scan Type
149
Combining Barcodes
149
Combining Barcodes
150
Adding Barcode Prefixes
152
Setting Auto-Enter
153
Preparing Barcodes
153
Configuring Operators
154
Enabling Operators
154
Setup Operators
155
Important Notes Regarding Operator Functions
156
INVIEW/ Budget Manager Account Structure
156
Turning Account Passwords On/Off
158
Creating Accounts
158
Creating a Subaccount or Subsubaccount
160
Viewing or Editing Accounts
161
Deleting Accounts
162
Clearing Account Data
163
Selecting the Accounting Period
164
Global Surcharge
166
Turning Global Surcharge on or off
166
Selecting the Global Surcharge Method
167
Selecting an Account to Print Postage
168
Selecting an Account Manually
168
Selecting an Account by Name
168
Selecting an Account by Speed Code
169
Entering a Surcharge
170
Selecting Job Ids/ Job ID 1 and 2
171
Entering Manual Transactions
172
Transferring Transaction Data
173
Clearing the Transaction Log
174
Setting the Condition for the Log Full Warning
175
Defining the Log Full Action
176
INVIEW/ Budget Manager Accounting Reports
177
Printing Reports
177
Custom Reports
178
Creating a Custom Report
179
Viewing and Editing a Custom Report
180
Deleting a Custom Report
181
Account Summary Report
181
Budget Performance (Budget Manager Only)
181
Invoice (Budget Manager Only)
181
Quick Profile Report
181
Transaction Report
181
Accounting Setup Report
182
Account List Report
182
Account Speed Code List Report
182
Operator List Report
182
Weight Break Reports
182
INVIEW/ Budget Manager Error/Warning Messages
183
Account Limit Reached
183
External Memory Not Responding
184
Accounting Discrepancy
184
Glossary
185
Other manuals for Pitney Bowes DM400c series
Setup Guide
65 pages
Instructions
2 pages
Update Instructions
2 pages
Quick Reference Guide
8 pages
5
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Pitney Bowes DM400c series Specifications
General
Brand
Pitney Bowes
Model
DM400c series
Category
Digital Mailing system
Language
English
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