Pitney Bowes Connect+ 2000 User Manual

Shipping & Mailing
Postage Meters
Connect+® Series /
SendPro® P-Series
Mailing & Shipping Systems
SendPro P Series 1000-3000
Connect+ Series 500W-3000
Operator Guide
Canada English Edition
SV62589 Rev. L
February 19 2018

Pitney Bowes Connect+ 2000 Specifications

General

Brand	Pitney Bowes
Model	Connect+ 2000
Category	Digital Mailing system
Language	English

Summary

1 - Safety

Safety Information

Provides essential safety precautions for operating the mailing system and handling its components.

2 - Getting Started

What Does This Machine Do?

Explains the core functionalities of the Connect+ Series / SendPro P-Series mailing system.

Parts of the Mailing and Shipping System

Identifies and describes the key physical components of the mailing and shipping system.

System Specifications

Details the technical specifications including dimensions, weights, power, and capacities.

3 - Using Jobs

All About Jobs

Explains how to save, recall, and manage job settings for efficient mail processing.

Creating a New Job

Guides users through the process of setting up new jobs from scratch or based on existing ones.

Job Types

Lists and describes the various types of jobs that can be created for specific mailing tasks.

4 - Running Mail

Determining the Correct Postage Method

Helps select the appropriate postage or weighing method based on mail type and system capabilities.

Preparing and Correctly Feeding the Mail Pieces

Provides instructions on how to properly load and feed mail pieces into the system.

Running Mail - Quick Start

Offers a simplified guide to initiating a mail run and using the Run Mail screen.

Changing the Class, Carrier, or Special Services

Details how to select and modify mailing class, carrier, and any applicable special services.

Possible Errors When Running Mail

Addresses common errors encountered during mail processing and provides solutions.

Adding Graphics, Return Addresses, Messages, and Inscriptions to Your Mail

Explains how to customize mail pieces with graphics, return addresses, and text messages.

5 - SendPro® Shipping

What is SendPro® Shipping?

Introduces the SendPro® Shipping application and its capabilities for creating shipping labels.

Adding Postage to Your SendPro® Shipping Account

Describes how postage is charged and managed for SendPro® shipping transactions.

Adding an Address to the Address Book

Provides instructions on how to add recipient and sender addresses for shipping labels.

Creating a Canada Post Shipping Label

Guides users through the process of generating shipping labels for Canada Post.

Creating a Canada FedEx or UPS Shipping Label

Details the steps for creating shipping labels for FedEx and UPS shipments.

Searching for a Shipment in SendPro®

Explains how to locate and view shipment details using the History function.

6 - Receive a Package

All About Receive a Package

Introduces the Receive a Package feature for tracking inbound package deliveries.

Setting Up a Cable-Connected Scanner

Guides the setup process for connecting and using a USB barcode scanner.

Receiving a Package

Details the procedure for recording received packages and their associated information.

7 - Accounting

All About Accounting

Explains the accounting capabilities for tracking postage usage by department or individual.

Creating, Editing or Deleting an Account

Covers the management of accounting accounts, including creation, modification, and deletion.

Accounting Options When Running Mail

Details accounting features available during the mail run process.

All About Transactions

Explains what constitutes a transaction and how they are managed within the system.

All About Job IDs

Describes how to use Job IDs for tracking mail runs and broader categories of expenses.

All About Accounting Reports

Lists and describes the various accounting reports available for analyzing postage data.

8 - Reports

All About Mailing Reports

Introduces the types of mailing reports available for tracking mailing activities.

Printing a Mailing Report

Provides instructions on how to print mailing reports using the internal system printer.

9 - Refilling Your Meter

All About Postage

Overview of the Funds application for managing postage, viewing refills, and meter information.

Your Postage Meter

Information about the Postal Security Device (PSD) and its role in securing funds and calculations.

Refilling Your Meter

Step-by-step guide on how to add postage to the meter when funds are low.

Postage Refill Settings

Configuration of low funds warning levels and default refill amounts for the meter.

Uploading Postal Information

Explains the process of connecting to Pitney Bowes to upload system and postal data.

10 - Rates and Updates

Checking for Rates and Updates Automatically

How to configure the system to automatically check for and download rate/software updates.

Using the Rates and Updates Scheduler

Guides on setting up and managing automatic download times for rates and software.

11 - System Setup

Personal Settings

Customizes the touchscreen and display, including login, brightness, and calibration.

Application Settings

Allows entry of discount codes for negotiated parcel rates with Canada Post.

Internet and Network Settings

Manages connection parameters, factory resets, and network connectivity tests.

System Settings

Customizes system behavior like timeouts, clock synchronization, and user management.

Hardware Settings

Provides options for viewing system information and adjusting hardware settings.

12 - Maintenance

Installing a New Tape Roll

Instructions for replacing the tape roll when it is running low or out of tape.

Refilling the Envelope and Tape Sealant Bottle

Guides on refilling the moistener tank with E-Z Seal® Sealing Solution.

Printing a Test Pattern

Checks print quality by printing a test pattern without using postage funds.

Cleaning the Print Heads

Procedure for cleaning print heads to ensure optimal print quality.

Replacing the Ink Cartridges

Step-by-step guide on how to replace ink cartridges when low ink or out of ink warnings appear.

Aligning the Print Heads

Instructions for performing print head alignment after replacing print heads.

13 - Troubleshooting

Clearing the Mail Piece Path on Your Connect+® 1000 / SendPro® P1000

Correct method for clearing stoppages or envelope jams on the Connect+ 1000 / SendPro P1000.

Clearing the Mail Piece Path on Your Connect+® 500W / SendPro® P1500 / Connect+® 2000 / SendPro® P2000

Procedure for clearing stoppages or jams on Connect+ 500W/P1500 and 2000/P2000 systems.

Paper Path Maintenance on Your Connect+® 500W / SendPro® P1500 / Connect+® 2000 / SendPro® P2000

Steps to clear stoppages and perform maintenance to prevent future jams.

Sealer Maintenance on Your Connect+® 1000 / SendPro® P1000

Troubleshooting steps for envelopes that are not sealing or sealing improperly.

Sealer Maintenance on Your Connect+® 500W / SendPro® P1500 / Connect+® 2000 / SendPro® P2000

Maintenance procedures for envelopes not sealing properly on specific Connect+ models.

How to Fix W-O-W Related Errors on Your Connect+® 500W / SendPro® P1500 / Connect+® 2000 / SendPro® P2000 and Connect+® 3000 / SendPro® P3000

Addresses common WEIGH-ON-THE-WAY® (W-O-W®) issues and provides prevention/fix steps.

Printer Error on Your Connect+® Series / SendPro® P-Series

Procedure to follow when encountering a printer error message.

How to Resolve Tape Feeding Issues

Troubleshoots common problems related to tape feeding and provides resolutions.

How to Resolve Printing Issues

Provides solutions for common printing problems like no postage printing or angled indicia.

How to Resolve Touchscreen Response Issues

Addresses issues where the touchscreen is unresponsive and provides calibration steps.