What to do if my Pitney Bowes Connect+ 2000 Digital Mailing system touchscreen is not responding?
The touchscreen may need calibration. Also, check the cable connection to the touchscreen to ensure it's properly attached. If you've upgraded to a 15-inch display, make sure you are using the appropriate power supply cable.
Why postage refill cannot be completed on my Pitney Bowes Postal Equipment?
A postage refill for your Pitney Bowes Postal Equipment might fail for several reasons: * Your account balance may be too low. * The requested refill amount might exceed your meter's capacity or the maximum allowed amount. * The refill amount could be too low or not in accepted currency increments. If you are refilling your meter manually, you need to change the refill amount you have selected. Also, the connection to IntelliLink® may have been dropped, so try refilling your meter again.
What to do if you are running a seal only job on Pitney Bowes Connect+ 2000?
Select a different job.
What to do if envelope is skewing on the feed deck of Pitney Bowes Connect+ 2000?
Make sure the thickness adjustment knob is adjusted to correspond to the envelope thickness. Move the side guide close to, but not touching, the envelope.
What to do if Pitney Bowes Connect+ 2000 is not filling with E-Z Seal® Sealing Solution?
Remove the envelope sealant bottle and reposition or refill the E-Z Seal® Sealing Solution in the envelope sealant bottle.
How to fix envelopes not feeding in Pitney Bowes Connect+ 2000?
To resolve issues with envelopes not feeding in your Pitney Bowes Digital Mailing system, compress any "puffy" envelopes to flatten them. Limit the stack height to 2 inches (50.8 mm). Reduce the number of envelopes on the feed deck to decrease weight, and adjust the side guide if needed. If the issue continues, restart the system.
What to do if envelope stoppage is occurring in Pitney Bowes Digital Mailing system?
To address envelope stoppages in your Pitney Bowes Digital Mailing system, if you're feeding sealed envelopes, switch the sealing method to "Sealer off". Ensure the envelopes meet the acceptable dimensions. If the moistener pad assembly has a gap, remove it and slide it back into place.
How to prevent more than one envelope from feeding in Pitney Bowes Connect+ 2000?
To prevent multiple envelopes from feeding at once in your Pitney Bowes Digital Mailing system, reduce the number of envelopes on the feed deck, and slant them slightly to the left. Adjust the thickness adjustment knob to match the envelope thickness.
What to do if touchscreen is not responding on Pitney Bowes Digital Mailing system?
If the touchscreen of your Pitney Bowes Digital Mailing system is unresponsive, calibrate the touchscreen. Also, make sure the cable for touch capability is properly attached. If you upgraded to a 15-inch display, ensure the correct power supply cable is used, as an incorrect cable can cause the touchscreen to shut down after about 30 minutes.
What to do if Pitney Bowes Postal Equipment touchscreen is not responding?
If your Pitney Bowes Postal Equipment touchscreen isn't responding, it might need calibration. Another potential cause is a loose cable; ensure it's properly connected. If you've upgraded to a 15-inch display, verify the correct power supply cable is in use, as the touchscreen may shut down after 30 minutes with an incorrect cable.
Provides essential safety precautions for operating the mailing system and handling its components.
Explains the core functionalities of the Connect+ Series / SendPro P-Series mailing system.
Identifies and describes the key physical components of the mailing and shipping system.
Details the technical specifications including dimensions, weights, power, and capacities.
Explains how to save, recall, and manage job settings for efficient mail processing.
Guides users through the process of setting up new jobs from scratch or based on existing ones.
Lists and describes the various types of jobs that can be created for specific mailing tasks.
Helps select the appropriate postage or weighing method based on mail type and system capabilities.
Provides instructions on how to properly load and feed mail pieces into the system.
Offers a simplified guide to initiating a mail run and using the Run Mail screen.
Details how to select and modify mailing class, carrier, and any applicable special services.
Addresses common errors encountered during mail processing and provides solutions.
Explains how to customize mail pieces with graphics, return addresses, and text messages.
Introduces the SendPro® Shipping application and its capabilities for creating shipping labels.
Describes how postage is charged and managed for SendPro® shipping transactions.
Provides instructions on how to add recipient and sender addresses for shipping labels.
Guides users through the process of generating shipping labels for Canada Post.
Details the steps for creating shipping labels for FedEx and UPS shipments.
Explains how to locate and view shipment details using the History function.
Introduces the Receive a Package feature for tracking inbound package deliveries.
Guides the setup process for connecting and using a USB barcode scanner.
Details the procedure for recording received packages and their associated information.
Explains the accounting capabilities for tracking postage usage by department or individual.
Covers the management of accounting accounts, including creation, modification, and deletion.
Details accounting features available during the mail run process.
Explains what constitutes a transaction and how they are managed within the system.
Describes how to use Job IDs for tracking mail runs and broader categories of expenses.
Lists and describes the various accounting reports available for analyzing postage data.
Introduces the types of mailing reports available for tracking mailing activities.
Provides instructions on how to print mailing reports using the internal system printer.
Overview of the Funds application for managing postage, viewing refills, and meter information.
Information about the Postal Security Device (PSD) and its role in securing funds and calculations.
Step-by-step guide on how to add postage to the meter when funds are low.
Configuration of low funds warning levels and default refill amounts for the meter.
Explains the process of connecting to Pitney Bowes to upload system and postal data.
How to configure the system to automatically check for and download rate/software updates.
Guides on setting up and managing automatic download times for rates and software.
Customizes the touchscreen and display, including login, brightness, and calibration.
Allows entry of discount codes for negotiated parcel rates with Canada Post.
Manages connection parameters, factory resets, and network connectivity tests.
Customizes system behavior like timeouts, clock synchronization, and user management.
Provides options for viewing system information and adjusting hardware settings.
Instructions for replacing the tape roll when it is running low or out of tape.
Guides on refilling the moistener tank with E-Z Seal® Sealing Solution.
Checks print quality by printing a test pattern without using postage funds.
Procedure for cleaning print heads to ensure optimal print quality.
Step-by-step guide on how to replace ink cartridges when low ink or out of ink warnings appear.
Instructions for performing print head alignment after replacing print heads.
Correct method for clearing stoppages or envelope jams on the Connect+ 1000 / SendPro P1000.
Procedure for clearing stoppages or jams on Connect+ 500W/P1500 and 2000/P2000 systems.
Steps to clear stoppages and perform maintenance to prevent future jams.
Troubleshooting steps for envelopes that are not sealing or sealing improperly.
Maintenance procedures for envelopes not sealing properly on specific Connect+ models.
Addresses common WEIGH-ON-THE-WAY® (W-O-W®) issues and provides prevention/fix steps.
Procedure to follow when encountering a printer error message.
Troubleshoots common problems related to tape feeding and provides resolutions.
Provides solutions for common printing problems like no postage printing or angled indicia.
Addresses issues where the touchscreen is unresponsive and provides calibration steps.
Provides essential safety precautions for operating the mailing system and handling its components.
Explains the core functionalities of the Connect+ Series / SendPro P-Series mailing system.
Identifies and describes the key physical components of the mailing and shipping system.
Details the technical specifications including dimensions, weights, power, and capacities.
Explains how to save, recall, and manage job settings for efficient mail processing.
Guides users through the process of setting up new jobs from scratch or based on existing ones.
Lists and describes the various types of jobs that can be created for specific mailing tasks.
Helps select the appropriate postage or weighing method based on mail type and system capabilities.
Provides instructions on how to properly load and feed mail pieces into the system.
Offers a simplified guide to initiating a mail run and using the Run Mail screen.
Details how to select and modify mailing class, carrier, and any applicable special services.
Addresses common errors encountered during mail processing and provides solutions.
Explains how to customize mail pieces with graphics, return addresses, and text messages.
Introduces the SendPro® Shipping application and its capabilities for creating shipping labels.
Describes how postage is charged and managed for SendPro® shipping transactions.
Provides instructions on how to add recipient and sender addresses for shipping labels.
Guides users through the process of generating shipping labels for Canada Post.
Details the steps for creating shipping labels for FedEx and UPS shipments.
Explains how to locate and view shipment details using the History function.
Introduces the Receive a Package feature for tracking inbound package deliveries.
Guides the setup process for connecting and using a USB barcode scanner.
Details the procedure for recording received packages and their associated information.
Explains the accounting capabilities for tracking postage usage by department or individual.
Covers the management of accounting accounts, including creation, modification, and deletion.
Details accounting features available during the mail run process.
Explains what constitutes a transaction and how they are managed within the system.
Describes how to use Job IDs for tracking mail runs and broader categories of expenses.
Lists and describes the various accounting reports available for analyzing postage data.
Introduces the types of mailing reports available for tracking mailing activities.
Provides instructions on how to print mailing reports using the internal system printer.
Overview of the Funds application for managing postage, viewing refills, and meter information.
Information about the Postal Security Device (PSD) and its role in securing funds and calculations.
Step-by-step guide on how to add postage to the meter when funds are low.
Configuration of low funds warning levels and default refill amounts for the meter.
Explains the process of connecting to Pitney Bowes to upload system and postal data.
How to configure the system to automatically check for and download rate/software updates.
Guides on setting up and managing automatic download times for rates and software.
Customizes the touchscreen and display, including login, brightness, and calibration.
Allows entry of discount codes for negotiated parcel rates with Canada Post.
Manages connection parameters, factory resets, and network connectivity tests.
Customizes system behavior like timeouts, clock synchronization, and user management.
Provides options for viewing system information and adjusting hardware settings.
Instructions for replacing the tape roll when it is running low or out of tape.
Guides on refilling the moistener tank with E-Z Seal® Sealing Solution.
Checks print quality by printing a test pattern without using postage funds.
Procedure for cleaning print heads to ensure optimal print quality.
Step-by-step guide on how to replace ink cartridges when low ink or out of ink warnings appear.
Instructions for performing print head alignment after replacing print heads.
Correct method for clearing stoppages or envelope jams on the Connect+ 1000 / SendPro P1000.
Procedure for clearing stoppages or jams on Connect+ 500W/P1500 and 2000/P2000 systems.
Steps to clear stoppages and perform maintenance to prevent future jams.
Troubleshooting steps for envelopes that are not sealing or sealing improperly.
Maintenance procedures for envelopes not sealing properly on specific Connect+ models.
Addresses common WEIGH-ON-THE-WAY® (W-O-W®) issues and provides prevention/fix steps.
Procedure to follow when encountering a printer error message.
Troubleshoots common problems related to tape feeding and provides resolutions.
Provides solutions for common printing problems like no postage printing or angled indicia.
Addresses issues where the touchscreen is unresponsive and provides calibration steps.
General| Brand | Pitney Bowes |
|---|---|
| Model | Connect+ 2000 |
| Category | Digital Mailing system |
| Language | English |
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