Pitney Bowes Connect+ 3000 User Manual

Shipping & Mailing
Postage Meters
Connect+® Series /
SendPro® P-Series
Mailing & Shipping Systems
SendPro P Series 1000-3000
Connect+ Series 500W-3000
Operator Guide
Canada English Edition
SV62589 Rev. L
February 19 2018

Pitney Bowes Connect+ 3000 Specifications

General

Brand	Pitney Bowes
Model	Connect+ 3000
Category	Digital Mailing system
Language	English

Summary

Safety

Safety Information

Provides essential safety precautions and guidelines for operating office equipment and the mailing system.

Getting Started

Machine Capabilities

Describes the functions and features of the Connect+® Series / SendPro® P-Series mailing system.

System Components Overview

Identifies and describes the various physical parts and components of the mailing and shipping system.

System Shutdown Procedure

Provides step-by-step instructions for safely shutting down the mailing system.

Using Jobs

Job Management Overview

Explains how to save, recall, and modify common job settings for efficient mail processing.

Creating a New Job

Guides users through creating new jobs via the Run Mail screen or the Jobs screen.

Available Job Types

Lists and describes various job types like Seal only, Date correction, Postage correction, and Weigh-Rate-Count.

Saving Job Changes

Explains how to save changes to the current job or save them as a new job.

Running Mail

Determining Correct Postage Method

Guides users on selecting the appropriate postage and weighing methods based on mail type and system capabilities.

Preparing and Feeding Mail Pieces

Provides instructions on sorting, shingling, and loading mail pieces correctly into the feeder.

Running Mail: Quick Start

A brief guide to initiating a mail run, covering job selection, loading, and starting the process.

Changing Class, Carrier, or Special Services

Explains how to select and modify mail class, carrier, and extra services for a postal job.

Troubleshooting Mail Run Errors

Addresses common errors like 'Low postal ink' and inappropriate mail piece weight or size.

SendPro Shipping

What is SendPro Shipping?

Introduction to the SendPro shipping application for creating shipping labels and managing shipments.

Creating Canada Post Shipping Label

Detailed steps for creating a Canada Post shipping label, including recipient address and services.

Creating Canada FedEx or UPS Shipping Label

Steps to create FedEx or UPS shipping labels, including address entry and package details.

Printing Shipping Labels

Defines print options and procedures for printing shipping labels, including receipts and samples.

Enabling Cost Accounts

Helps track postage spending by assigning shipping label costs to departments or accounts.

Receive a Package

Receive a Package Overview

Explains the Receive a Package application for tracking inbound packages and streamlining delivery recording.

Receiving a Package Process

Steps for recording received packages, including scanning barcodes or entering tracking numbers.

Finding a Package

Procedure to locate specific packages by tracking number or name and view detailed package history.

Managing Contacts

How to view, add, edit, or remove recipient and sender contacts for package notifications.

Accounting

Accounting Overview

Explains the integrated accounting capability for tracking postage by department or individual.

Creating, Editing, or Deleting Accounts

Guides on building the accounting structure, managing account attributes, and deleting accounts.

Transaction Management Overview

Explains what a transaction records, how they close automatically, and managing processed transactions.

Accounting Reports Overview

Describes various accounting reports like Account Detail, Summary, Transaction Log, and Weight Break reports.

Reports

Mailing Reports Overview

Details available mailing reports like Confirmation Services, Funds, Refill Receipts, and Refill Summary.

Funds and Refill Reports

Information on printing funds and refill reports, including Refill Receipt, Summary, and Funds reports.

Refilling Your Meter

Refilling Your Meter

Step-by-step guide to refilling the meter using the Funds application and selecting refill amounts.

Checking Pitney Bowes Balance

How to check available funds through your postage account before refilling the meter.

Postage Refill Settings

Configuring low funds warning values and default refill amounts for meter refilling.

Uploading Postal Information

Periodically connecting to Pitney Bowes to upload postal information, including account data.

Rates and Updates

Automatic Rate and Update Checking

Enabling the scheduler to automatically check for and download rates and software updates.

Using the Rates and Updates Scheduler

Setting up and changing the scheduler to automatically check for and download rates and software updates.

Checking for Rates and Software Updates

Procedure for checking and downloading available updates, and prompts for installation.

System Setup

Personal Settings Customization

Customizing touchscreen and display, changing password, and calibrating the touchscreen.

Internet and Network Settings

Viewing and exporting communication settings, performing network tests, and managing IntelliLink® settings.

System Settings Configuration

Customizing system timeouts, clock, scanner settings, date advance, postal uploads, users, and configuration.

Hardware Settings and Maintenance

Viewing general information, performing maintenance, and adjusting hardware settings like scales and printers.

Maintenance

Installing a New Tape Roll

Instructions for replacing the tape roll, including removing the old core and inserting the new one.

Cleaning the Print Heads

Procedure to clean the print heads to ensure optimal print quality, followed by a test pattern print.

Replacing Ink Cartridges

Detailed steps for replacing ink cartridges when low ink or out of ink warnings appear.

Aligning Print Heads

Steps for performing print head alignment for envelopes and tape after replacing print heads.

Troubleshooting

Clearing Mail Piece Path (Connect+ 1000 / SendPro P1000)

Procedure for clearing stoppages or envelope jams on the Connect+® 1000 / SendPro® P1000 system.

Paper Path Maintenance (Connect+ 1000 / SendPro P1000)

Steps to clear envelope stoppages and perform recommended maintenance to prevent future issues.

Troubleshooting Printer Errors

Procedure to resolve printer errors, including clearing messages and restarting the system.

Resolving Tape Feeding Issues

Common tape feeding problems like stoppage and system not wetting gummed tape, with resolutions.

Contacting Pitney Bowes Support

Information on how to contact Pitney Bowes for product support and remote system assistance.