What to do if my Pitney Bowes Connect+ 3000 touchscreen is not responding?
The touchscreen may need calibration. Also, check the cable connection to the touchscreen to ensure it's properly attached. If you've upgraded to a 15-inch display, make sure you are using the appropriate power supply cable.
Why postage refill cannot be completed on my Pitney Bowes Postal Equipment?
A postage refill for your Pitney Bowes Postal Equipment might fail for several reasons: * Your account balance may be too low. * The requested refill amount might exceed your meter's capacity or the maximum allowed amount. * The refill amount could be too low or not in accepted currency increments. If you are refilling your meter manually, you need to change the refill amount you have selected. Also, the connection to IntelliLink® may have been dropped, so try refilling your meter again.
What to do if you are running a seal only job on Pitney Bowes Connect+ 3000?
Select a different job.
What to do if envelope is skewing on the feed deck of Pitney Bowes Digital Mailing system?
Make sure the thickness adjustment knob is adjusted to correspond to the envelope thickness. Move the side guide close to, but not touching, the envelope.
What to do if Pitney Bowes Connect+ 3000 is not filling with E-Z Seal® Sealing Solution?
Remove the envelope sealant bottle and reposition or refill the E-Z Seal® Sealing Solution in the envelope sealant bottle.
How to fix envelopes not feeding in Pitney Bowes Digital Mailing system?
To resolve issues with envelopes not feeding in your Pitney Bowes Digital Mailing system, compress any "puffy" envelopes to flatten them. Limit the stack height to 2 inches (50.8 mm). Reduce the number of envelopes on the feed deck to decrease weight, and adjust the side guide if needed. If the issue continues, restart the system.
What to do if envelope stoppage is occurring in Pitney Bowes Connect+ 3000 Digital Mailing system?
To address envelope stoppages in your Pitney Bowes Digital Mailing system, if you're feeding sealed envelopes, switch the sealing method to "Sealer off". Ensure the envelopes meet the acceptable dimensions. If the moistener pad assembly has a gap, remove it and slide it back into place.
How to prevent more than one envelope from feeding in Pitney Bowes Digital Mailing system?
To prevent multiple envelopes from feeding at once in your Pitney Bowes Digital Mailing system, reduce the number of envelopes on the feed deck, and slant them slightly to the left. Adjust the thickness adjustment knob to match the envelope thickness.
What to do if touchscreen is not responding on Pitney Bowes Connect+ 3000?
If the touchscreen of your Pitney Bowes Digital Mailing system is unresponsive, calibrate the touchscreen. Also, make sure the cable for touch capability is properly attached. If you upgraded to a 15-inch display, ensure the correct power supply cable is used, as an incorrect cable can cause the touchscreen to shut down after about 30 minutes.
What to do if Pitney Bowes Postal Equipment touchscreen is not responding?
If your Pitney Bowes Postal Equipment touchscreen isn't responding, it might need calibration. Another potential cause is a loose cable; ensure it's properly connected. If you've upgraded to a 15-inch display, verify the correct power supply cable is in use, as the touchscreen may shut down after 30 minutes with an incorrect cable.
Provides essential safety precautions and guidelines for operating office equipment and the mailing system.
Describes the functions and features of the Connect+® Series / SendPro® P-Series mailing system.
Identifies and describes the various physical parts and components of the mailing and shipping system.
Provides step-by-step instructions for safely shutting down the mailing system.
Explains how to save, recall, and modify common job settings for efficient mail processing.
Guides users through creating new jobs via the Run Mail screen or the Jobs screen.
Lists and describes various job types like Seal only, Date correction, Postage correction, and Weigh-Rate-Count.
Explains how to save changes to the current job or save them as a new job.
Guides users on selecting the appropriate postage and weighing methods based on mail type and system capabilities.
Provides instructions on sorting, shingling, and loading mail pieces correctly into the feeder.
A brief guide to initiating a mail run, covering job selection, loading, and starting the process.
Explains how to select and modify mail class, carrier, and extra services for a postal job.
Addresses common errors like 'Low postal ink' and inappropriate mail piece weight or size.
Introduction to the SendPro shipping application for creating shipping labels and managing shipments.
Detailed steps for creating a Canada Post shipping label, including recipient address and services.
Steps to create FedEx or UPS shipping labels, including address entry and package details.
Defines print options and procedures for printing shipping labels, including receipts and samples.
Helps track postage spending by assigning shipping label costs to departments or accounts.
Explains the Receive a Package application for tracking inbound packages and streamlining delivery recording.
Steps for recording received packages, including scanning barcodes or entering tracking numbers.
Procedure to locate specific packages by tracking number or name and view detailed package history.
How to view, add, edit, or remove recipient and sender contacts for package notifications.
Explains the integrated accounting capability for tracking postage by department or individual.
Guides on building the accounting structure, managing account attributes, and deleting accounts.
Explains what a transaction records, how they close automatically, and managing processed transactions.
Describes various accounting reports like Account Detail, Summary, Transaction Log, and Weight Break reports.
Details available mailing reports like Confirmation Services, Funds, Refill Receipts, and Refill Summary.
Information on printing funds and refill reports, including Refill Receipt, Summary, and Funds reports.
Step-by-step guide to refilling the meter using the Funds application and selecting refill amounts.
How to check available funds through your postage account before refilling the meter.
Configuring low funds warning values and default refill amounts for meter refilling.
Periodically connecting to Pitney Bowes to upload postal information, including account data.
Enabling the scheduler to automatically check for and download rates and software updates.
Setting up and changing the scheduler to automatically check for and download rates and software updates.
Procedure for checking and downloading available updates, and prompts for installation.
Customizing touchscreen and display, changing password, and calibrating the touchscreen.
Viewing and exporting communication settings, performing network tests, and managing IntelliLink® settings.
Customizing system timeouts, clock, scanner settings, date advance, postal uploads, users, and configuration.
Viewing general information, performing maintenance, and adjusting hardware settings like scales and printers.
Instructions for replacing the tape roll, including removing the old core and inserting the new one.
Procedure to clean the print heads to ensure optimal print quality, followed by a test pattern print.
Detailed steps for replacing ink cartridges when low ink or out of ink warnings appear.
Steps for performing print head alignment for envelopes and tape after replacing print heads.
Procedure for clearing stoppages or envelope jams on the Connect+® 1000 / SendPro® P1000 system.
Steps to clear envelope stoppages and perform recommended maintenance to prevent future issues.
Procedure to resolve printer errors, including clearing messages and restarting the system.
Common tape feeding problems like stoppage and system not wetting gummed tape, with resolutions.
Information on how to contact Pitney Bowes for product support and remote system assistance.
General| Brand | Pitney Bowes |
|---|---|
| Model | Connect+ 3000 |
| Category | Digital Mailing system |
| Language | English |
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