Pitney Bowes SendPro C Auto PCN 9H10 - User Manual

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Shipping & Mailing

Postage Meters

SendPro® C Auto

PCN 9H10

Operator Guide

Canadian English Edition

SV63245-enca Rev B

July 31, 2024

Main Page

Table of Contents3
Quick Start Guide8
Finding the Product Code Number (PCN) and Serial Number9
Printing a Shipping Label10
Printing Postage on Envelopes16
Feeding Envelopes17
Sending a Lettermail™ Envelope19
Printing Postage on Tapes20
Using Canada Post Special Services20
Adding a Graphic to Your Envelope in Print on Envelopes21
Using the Scale When Printing Postage21
Sealing Envelopes and Printing Postage22
Sealing Envelopes Without Printing Postage24
Creating Presets for Printing Postage24
Filling the Moistener Tank25
Replacing the Ink Cartridge27
Printing a Test Pattern29
Supplies, Ink Cartridges, and Options31
Accessing the Sendpro Care Application31
Connectivity33
Setting up a Wired Network Connection33
Setting up a Wireless (Wi-Fi) Network Connection36
Connecting to a Hidden Wi-Fi Network36
Forgetting a Wi-Fi Network38
Checking Your Network Connection40
Finding the MAC Address for Wired and Wireless Networks40
Setting up a Proxy Server44
Installing a Scale49
Using the Scale When Printing Postage49
Entering the Weight Manually When Printing Postage50
Zeroing the Scale51
Accounting53
What Is Accounting53
Adding a Print on Envelopes Account54
Turning Print on Envelopes Account Passwords on or off for Printing Postage55
Editing an Account55
Deleting a Print on Envelopes Account56
Emailing an Account Report57
Postage Funding59
Checking the Available Funds for Printing Postage59
Refilling Postage Funds for Printing Postage59
Viewing Receipts for Refilling Postage for Print on Envelopes60
Changing the Default Refill Amount for Printing Postage60
Viewing the Postage Refill History61
Checking Your Pitneyworks® Balance62
Getting a Canada Post Refund for Damaged or Incorrectly Printed Mail in Print on Envelopes62
Viewing the Total Spent on Printing Postage62
Setting the Low Funds Warning for Printing Postage63
Mailing and Shipping65
Printing a Shipping Label65
Printing an International Shipping Label71
Reprinting a Canada Post, UPS or Fedex Shipping Label71
Canceling a UPS or Fedex Shipping Label72
Printing a Canada Post Return Shipping Label72
Getting a Canada Post Refund for a Shipping Label72
Adding a Shipping Label Cost Account73
Managing Email Notifications for Shipping Labels74
Sending a Lettermail™ Envelope75
Using Canada Post Special Services76
Key in Postage76
Using the Address Book78
Creating a Shipping Label from the Address Book78
Creating a New Sender Address for Shipping Labels78
Editing the Sender Address for Shipping Labels79
Turning on Address Autofill for Shipping Labels79
Sealing81
Filling the Moistener Tank81
Sealing Envelopes and Printing Postage82
Sealing Envelopes Without Printing Postage84
Avoiding Envelope Sealing Issues84
Cleaning the Moistener Brush and Wick Assembly86
History and Reports95
Printing a Funds Report96
Running Account Reports96
Setting the Report Period for an Account97
Setting the Account Report Preferences98
Printing100
Printing Additional Postage100
Printing Postage on Tapes100
Adding a Graphic to Your Envelope in Print on Envelopes101
Printing a Graphic Without Printing Postage101
Printing Only the Date and Time102
Printing a Test Pattern102
Feeding and Jamming104
Feeding Envelopes105
12 - Ink108
Ordering Ink Cartridges109
Settings111
Creating or Disabling the Security PIN111
Setting up the Energy Saver112
Adjusting Time Zone and Location Code112
Advancing the Date113
Re-Dating Your Mail113
Creating Presets for Printing Postage114
Adjusting Display Brightness115
Comparing Rates for Classes and Services for Print on Envelopes116
Uploading Postage Transactions117
Clearing or Resetting the Number of Mailpieces Sent117
Performing Canada Post Postal Inspections for Postage Printing118
Uploading System Logs118
14 - Rate Change120
Updating Postal Rates or Software for Print on Envelopes121
15 - Maintenance122
Installing the Printhead123
Cleaning the Printhead128
Cleaning the Moistener Brush and Wick Assembly133
Supplies, Ink Cartridges, and Options142
Product Information144
Printing Postage on Envelopes144
Moving the Sendpro C Auto145
Canada Post Requirements145
Sections of the Meter Impression146
Postal Security Device146
Parts of the Sendpro C Auto146
Connections on the Back148
Specifications148
Material Specifications152
Contacting Pitney Bowes154
Third Party Software156

Brand	Pitney Bowes
Model	SendPro C Auto PCN 9H10
Category	Digital Mailing system
Language	English

Pitney Bowes SendPro C Auto PCN 9H10 - User Manual

Table of Contents

Pitney Bowes SendPro C Auto PCN 9H10 Specifications

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