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Pitney Bowes
Digital Mailing system
Connect+ 1000
Pitney Bowes Connect+ 1000 User Manual
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13,
2012
Contact your local dealer:
16 Luzerne Avenue, Suite 145 West Pittston, Pa. 18643
(570)569-2071 fax (570)614-2222 www.firstchoicepb.com
2
Table of Contents
Table of Contents
3
Getting Started
5
What Does this Machine Do
6
The Home Screen
6
Parts of the Mailing System
7
Envelope Sealant Bottle
11
Tape
11
Your System's Specifications
20
Safety Information
23
Postal Security Device
26
WEIGH-ON-THE-WAY® (W-O-W®)/Shape Based Rating
27
USPS Requirements
27
2 ● Creating and Managing Jobs
30
Creating and Managing Jobs
30
All about Jobs
31
About Job Properties
31
The Default Job
32
Opening a Job
32
Previewing Jobs
32
Creating a New Job
33
Editing a Job
34
Deleting a Job
34
Job Options
35
Creating a Duplicate Job
35
Setting the Default Job
35
Renaming a Job
36
Reloading a Job
36
Job Types
37
Weighing Methods
37
Printing Only a Graphic Ad
38
Printing a Date Correction
39
Printing a Postage Correction
39
Printing the Received Date and Time
40
Printing a Permit
41
Sealing Envelopes Without Printing Postage
41
Counting Mail Without Printing Postage
42
Weighing, Rating and Counting Mail Without Printing Postage
43
Moving between Open Jobs
44
Saving Changes to a Job
44
Closing All Jobs
44
3 ● Running Mail
45
Running Mail
45
Determining the Correct Postage Method
48
Preparing and Correctly Feeding the Mail Pieces
50
Reviewing the Mail Piece Specifications
51
Shape Based Rating
53
Running Mail
53
Run Mail Screen Icons and Buttons
54
Run Mail Options
56
Step-By-Step Running Mail
56
Running Mail with the DI900™/DI950™ Inserting System Interface
57
Running Mail with Sendsuite Xpress™ or Ascent
58
Graphics and Permit-Only Printing
60
Changing the Class, Carrier, or Special Services
61
Selecting a ZIP or Zone
62
Selecting a Country
62
Changing or Selecting the Weighing Method
63
Zeroing the Scale While Running Mail
63
Running a Manual Weight Entry Job
64
Running an Attached Scale Job
64
Running a WEIGH-ON-THE-WAY® (W-O-W®) Job
65
Loading Mail for a WEIGH-ON-THE-WAY® (W-O-W®) Job
65
Running a WEIGH-ON-THE-WAY® (W-O-W®) - First Piece Only Job
65
Running Mail with Different Shapes and Weights
66
Running a Differential Weighing Mail Job
67
Changing the Sealing Method
69
Checking or Changing the Postage Amount on the Run Mail Screen
70
Key in Postage
70
Changing the Date
71
Changing the Envelope or Tape Quantity
71
Chapter 3
71
Changing the Machine Speed
72
Counting Mail
72
Printing a Sample Mail Piece
72
Adding Graphics, Return Addresses, Messages, and Inscriptions to Your Mail
73
Graphic Ad
74
Changing or Adding a Graphic to a Mail Piece
75
Return Address
75
Viewing Available Graphics
75
Adding a Graphic
76
Positioning a Graphic/Message
77
How Markers Are Added/Dropped
79
About Mygraphics™ Designer
80
Changing the Image/Message Drop Order
80
Add a New Graphic Using Mygraphics™ Designer
81
Prerequisites for Using Mygraphics™ Designer
81
Check Status of Graphic Images
83
Graphic Formats for Mygraphics™ Designer
84
How to Create a New Custom Graphic
84
Changing or Adding an Indicia
85
Changing or Adding an Inscription
85
Changing or Adding a Text Message or Return Address
86
Postal Inscriptions
86
Adding a Message or Return Address
87
Viewing Available Messages/Return Addresses
87
Creating a New Message or Return Address
88
Changing or Selecting the Envelope Characteristics
89
Changing the Envelope Print Area
89
Changing the Color Print Quality
90
Changing Envelope Size
91
What Are Tracking Services
91
Delivery Confirmation
92
Certified Mail
93
Signature Confirmation
93
Selecting a Tracking Service
94
Electronic Return Receipt (ERR)
95
Customer Reference Number
96
How to Use Electronic Return Receipt (ERR)
96
USPS® Mailer ID
96
Creating a Combined Barcode Label Job
98
Running Mail with a Combined Barcode Label Job
99
Using Presortxtra Services
100
Qualifications for Presortxtra Service
101
Setting up Presortxtra Service Jobs
101
Adding the Drop Ship Authorization Meter Text
102
Running a Presortxtra Job
103
Saving the Presortxtra Job
104
4 ● Accounting
106
Accounting
106
Using a Multi-Level Account Structure
108
Acceptable Special Characters for Account Names
110
Uploading Connect+™ Postal and Transactional Information for Business Manager
112
Creating, Editing or Deleting an Account
112
Creating an Account
113
Creating a Sub Account or Sub Sub Account
114
Changing the Account Status to Inactive
115
Editing an Account
116
Deleting an Account
117
Turning Account Passwords on and off
117
Selecting an Account While Running Mail
119
Changing Account Search Criteria
119
Choosing the Columns that Appear When Viewing Accounts
120
Searching for an Account
120
Viewing Unlocked Accounts Only
121
Clearing an Account While Running Mail
122
Ending a Batch
122
All about Transactions
122
Viewing Transactions
123
Editing Transactions
124
Filtering the Transaction List
125
Creating a Transaction Filter
126
Editing a Transaction Filter
127
Deleting a Transaction Filter
128
All about Surcharges
128
Setting up and Editing Global Surcharges
129
Chapter 4
130
Selecting a Surcharge While Running Mail
130
All about Job Ids
131
Requiring and Autoclearing Job Ids
131
Selecting Job Ids While Running Mail
132
All about Accounting Reports
133
Printing Accounting Reports
133
Exporting Accounting Reports
134
Viewing Accounting Reports
135
Setting up the Default Reporting Period for Accounting Reports
136
Viewing and Printing the Daily Snapshot Report
136
Saving a Copy of an Accounting Report
138
Setting Account Report Preferences
138
Account Detail by Class Report
139
Account Detail Report
139
Deleting Accounting Reports
139
Account List Report
140
Account Summary Report
140
Daily Snapshot Report
140
Quick Profile Report
140
Transaction Log Detail Report
140
Transaction Log Report
140
Weight Break by Account Report
141
Weight Break by Carrier Report
141
Weight Break by Job ID 1 Report
141
5 ● Reports
142
Reports
142
Printing a Report
143
Funds and Refill Reports
143
Funds Report
144
Last 5 Refills Report (Refill Summary)
144
Refill Receipt Report
145
6 ● Adding Postage
147
Adding Postage
147
Pitney Bowes Postage Account
148
Your Postage Meter
148
Adding Postage
149
Checking Your Balance at Pitney Bowes
150
Postage Remaining
151
Postage Refill Settings
151
Setting the Low Funds Warning and the Default Refill Amount
151
Viewing the Refill History
152
Viewing the Meter Information
152
Finding the Minimum and Maximum Postage Values
153
Finding Your Postage Account Number
153
Uploading Postal Information
153
Withdrawing the Meter
154
7 ● Rates and Updates
156
Rates and Updates
156
Checking for Rates and Updates Automatically
157
Using the Rates and Updates Scheduler
158
Update Status Icons
158
Checking for Rates and Software Updates
159
Viewing the Update History
160
8 ● System Setup
161
System Setup
161
Personal Settings
163
Changing Your Password or Password Hint
163
Adjusting the Touchscreen Brightness and Contrast
164
Calibrating the Touchscreen
164
Application Settings
164
Enabling Tracking Services Prompts
165
Entering the USPS® Mailer ID
165
Internet and Network Settings
165
Viewing Intellilink® Settings
166
System Settings
167
Advancing the Date Automatically
168
Postal Information Upload Warning
169
Enabling/Disabling the Postal Information Upload Warning and Setting the Threshold
169
Setting the System Clock
170
Setting System Timeouts
170
Energy Star
172
User Roles and Access Rights
173
Enabling User Logins
174
Creating, Editing and Deleting Users
174
Creating a User
174
User Role Setup
175
Editing a User
176
Deleting a User
177
Turning off User Logins
178
Viewing the Status of Rates, Software, Features, and Graphic Updates
178
Hardware Settings
179
Changing the Scale Vibration Setting
179
Chapter 8
179
Resetting the Localization Value
180
Setting the WEIGH-ON-THE-WAY® (W-O-W®) Weight Limit
180
Zeroing the Scale
180
Setting the Waiting for Envelope Timeout
181
Setting the WEIGH-ON-THE-WAY® (W-O-W®) Mode
181
9 ● Maintenance
183
Maintenance
183
Installing a New Tape Roll
184
Refilling the Envelope Sealant Bottle
186
Cleaning or Replacing the Moistener Pad Assembly
187
Moistener Maintenance
187
Refilling the Tape Sealant Bottle
187
Adjusting the Wetness of the Sealer
190
Cleaning or Replacing the Moistener Wick
191
Printer Maintenance
192
Printing a Test Sample
192
Cleaning the Print Heads
193
Low Ink Warning
193
Out of Ink Warning
194
Replacing the Ink Cartridges
195
Replacing the Print Heads
198
Aligning the Print Heads
202
Replacing the Ink Pad in the Waste Ink Tray
206
Turning off Spot Black (#2) Printing
209
Reactivating Spot Black (#2) Printing
210
10 ● Troubleshooting
212
Troubleshooting: Envelope Feeding
213
Clearing an Envelope Stoppage
216
Troubleshooting: Envelope Sealing
220
Troubleshooting: Tape Feeding
222
Clearing a Tape Stoppage
223
Troubleshooting: Printing
224
Troubleshooting: Postage Refills
225
Error Messages
226
Troubleshooting: Touchscreen Response
226
Contacting Pitney Bowes
227
A ● Glossary
229
5
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Pitney Bowes Connect+ 1000 Specifications
General
Brand
Pitney Bowes
Model
Connect+ 1000
Category
Digital Mailing system
Language
English
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