Chapter 10
NOTE: Depending on how badly the envelope is damaged, you may need to replace it.
3. Make sure the printer deck is clear and the release lever is down.
4. Close the printer cover.
5. Select Resume printing to continue processing mail.
Troubleshooting: Envelope Sealing
Description: Envelope(s) not sealing or not sealing properly.
Possible Cause Solution
No E-Z Seal® Sealing Solution in
the envelope sealant bottle, or bot-
tle is placed incorrectly.
Remove the envelope sealant bot-
tle and reposition or refill.
Moistener pad assembly is dirty or
worn.
Clean or replace the moistener pad
assembly.
Moistener pad assembly is not
installed properly; there is a slight
gap between the assembly and the
feed deck. (Connect+® 1000 and
Connect+® 2000systems only.)
Remove the moistener pad
assembly and slide it back into
place.
Envelopes are not positioned on
the feed deck correctly, or side
guide is out too far.
Ensure that the envelopes are pre-
pared and placed on the feed deck
correctly.
Envelope flap dimensions are not
within acceptable range.
Use envelopes that meet the flap
depth dimensions for sealing.
216
SV62250 Rev. G
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