Connect+® Series Operator Guide
Troubleshooting: Envelope Feeding
Description: More than one envelope is feeding.
Possible Cause Solution
Too many envelopes are on the
feed deck; envelopes are not
stacked properly on the feed deck.
l
Remove some of the envelopes
and test with a smaller stack.
l
Slant the envelopes slightly to
the left (shingled).
Thickness adjustment knob setting
is incorrect; envelopes are too thick
or thin for the selected thickness
adjustment knob setting.
Adjust the thickness adjustment
knob to correspond to the envelope
thickness.
Description: Envelope stoppage is occurring.
Possible Cause Solution
Sealed envelopes are being fed
when the sealer is on.
1. Clear the envelope stoppage.
2. Change the sealing method to
"Sealer off".
Envelope dimensions are outside
of acceptable range.
1. Clear the envelope stoppage.
2. Use envelopes that meet the
acceptable dimensions.
Moistener pad assembly is not
installed properly; there is a slight
gap between the assembly and the
feed deck.
1. Clear the envelope stoppage.
2. Remove the moistener pad
assembly and slide it back into
place.
209
SV62250 Rev. G
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