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Logan BrownSep 23, 2025
Why is my Pitney Bowes Digital Mailing system printing no postage?
- KKathleen TylerSep 23, 2025
You might be running a seal-only job. Select a different job type.
Why is my Pitney Bowes Digital Mailing system printing no postage?
You might be running a seal-only job. Select a different job type.
How to fix indicia printing at an angle on Pitney Bowes Postal Equipment?
If the indicia is printing at an angle on the envelope when using your Pitney Bowes Postal Equipment, it's likely that the envelope is skewing on the feed deck. To fix this, make sure the thickness adjustment knob corresponds to the envelope thickness and move the side guide close to, but not touching, the envelope.
What to do if Pitney Bowes Postal Equipment touchscreen is not responding?
If your Pitney Bowes Postal Equipment touchscreen isn't responding, it might need calibration. Another potential cause is a loose cable; ensure it's properly connected. If you've upgraded to a 15-inch display, verify the correct power supply cable is in use, as the touchscreen may shut down after 30 minutes with an incorrect cable.
What to do if touchscreen is not responding on Pitney Bowes Connect+ 500W?
If the touchscreen of your Pitney Bowes Digital Mailing system is unresponsive, calibrate the touchscreen. Also, make sure the cable for touch capability is properly attached. If you upgraded to a 15-inch display, ensure the correct power supply cable is used, as an incorrect cable can cause the touchscreen to shut down after about 30 minutes.
How to prevent more than one envelope from feeding in Pitney Bowes Digital Mailing system?
To prevent multiple envelopes from feeding at once in your Pitney Bowes Digital Mailing system, reduce the number of envelopes on the feed deck, and slant them slightly to the left. Adjust the thickness adjustment knob to match the envelope thickness.
Why is my Pitney Bowes Connect+ 500W not wetting gummed tape?
The tape moistener brush may be dry due to an air block in the tubing. Remove the tape sealant bottle and reinstall it, repeating as necessary until the tape moistener brush becomes wet.
Why is the leading edge of the envelope not sealing on my Pitney Bowes Connect+ 500W?
An obstruction in the moistener pad assembly area could be the cause. Ensure there is enough E-Z Seal® sealing solution in the envelope sealant bottle. Remove or lift the moistener pad assembly to check for interference with the pad, ensure the pad is wet, and verify there is E-Z Seal® solution in the small reservoir. Also, check the envelopes to make sure the contents are tamped to the upper right-hand corner.
Why is my Pitney Bowes Digital Mailing system tape stoppage occurring?
Adhesive left on the leading edge of the new tape roll or the leading edge of the tape being rolled or folded under the tape roller could cause this. If necessary, remove the tape roll, clear the tape stoppage, and then reinstall the tape roll.
What to do if my Pitney Bowes Connect+ 500W touchscreen is not responding?
The touchscreen may need calibration. Also, check the cable connection to the touchscreen to ensure it's properly attached. If you've upgraded to a 15-inch display, make sure you are using the appropriate power supply cable.
What to do if you are running a seal only job on Pitney Bowes Digital Mailing system?
Select a different job.
General| Product Type | Digital Mailing System |
|---|---|
| Connectivity | USB, Ethernet |
| Weighing Capability | Up to 5 lbs |
| User Interface | Touchscreen |
| Print Technology | Thermal |
| Minimum Envelope Size | 3.5 x 5 inches |
| Power Requirements | 100-240V, 50/60Hz |
