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Pitney Bowes DM100i Series User Manual

Pitney Bowes DM100i Series
110 pages
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Digital Mailing System
DM100i and DM200i series
Operator Guide
UK, ROI, Channel Islands &
Isle of Man Version

Table of Contents

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Pitney Bowes DM100i Series Specifications

General IconGeneral
Ink CartridgePitney Bowes DM100i Ink Cartridge
Print TechnologyThermal Inkjet
Minimum Envelope Size3.5" x 5"
Power Requirements100-240 VAC, 50/60 Hz
Maximum Envelope Thickness10mm
ConnectivityLAN
DisplayLCD
Maximum Envelope Size229mm x 324mm
Dimensions345 mm

Summary

Introduction to Digital Mailing System

About Your Digital Mailing System

Details the advanced features and capabilities of the digital mailing system.

About IntelliLink™ Technology

Explains IntelliLink™ as a digital gateway for services and information.

Postal Requirements and Compliance

Outlines the mandatory requirements and regulations from the Postal Authority.

General Safety Precautions

Provides essential safety guidelines for operating office equipment.

System Specifications

Lists the technical details, dimensions, and capabilities of the mailing system.

Getting to Know Your Mailing System

Machine Features - Front View

Identifies and describes the main components visible on the front of the machine.

Control Panel Overview

Explains the function and operation of each key on the machine's control panel.

Machine Features - Rear View

Identifies and describes the ports and connectors located on the rear of the machine.

Running Mail on Your System

Before You Begin Mail Processing

Provides a checklist and initial setup steps before processing mail.

Understanding the Home Screen

Overview of the main display screen and initial user interaction.

Methods for Selecting Postage

Describes various methods to select the correct postage for mail.

Printing Ads and Text Messages

Instructions for adding custom advertisements or text messages to mail.

Batch Count Management

Procedures for viewing and clearing accumulated postage and piece counts.

Printing Mail Pieces

Guidance on applying postage to mail using envelopes or tape sheets.

Available Printing Options

Details various printing features like bypass printing and date/time stamps.

Using Text Messages

Instructions for creating, selecting, and managing text messages.

Normal and Custom Presets

What is a Preset?

Explanation of presets for storing frequently used machine settings.

Normal Preset Configuration

Details the default factory settings for the mailing system.

Custom Presets Management

Information on creating, selecting, and managing up to five custom settings.

Adding Postage and Data Centre Connectivity

Adding Postage to Your System

Procedures for adding postage funds via phone or PC connection.

Connecting via PC Meter Connect

Steps for establishing a connection using PC Meter Connect software.

Connecting via Analogue Phone Line

Instructions for connecting the system to the data centre using a phone line.

Checking Available Postage Funds

How to view the current postage balance available in the machine.

Checking Postage by Phone Account Balance

Procedure to check the account balance for postage services.

Printing Funds (Postage) Report

How to generate and print a report detailing postage usage.

Data Centre Downloads and Updates

Information on downloading software, rates, and other data.

Mandatory Postal Inspection

Details the mandatory postal inspection process required by the authority.

Mandatory Postal Rate Updates

Procedure for downloading and applying updated postal rates.

Connecting to Data Centre (Non-Postage)

Steps for connecting to the data centre for tasks other than adding postage.

System Options and Configuration

Basic System Options

Configuration settings for date, time, display contrast, and features.

Advanced System Options

Advanced settings including maintenance mode and meter withdrawal.

Machine Maintenance Procedures

Replacing Ink Cartridge and Printhead

Step-by-step guide for replacing the ink cartridge and printhead.

Filling the Optional Moistener

Instructions for refilling the moistener tank with sealing solution.

Maintaining the Optional Moistener

Procedures for cleaning the moistener brush and wick.

Running Print Tests

How to perform print tests to check printhead functionality.

Printhead or Cartridge Replacement

Steps to replace the printhead or the ink cartridge.

Troubleshooting Common Issues

Getting Help and Support

Guidance on resolving problems and contacting machine support.

Understanding Display Messages

Explains alert and error messages displayed by the system.

Troubleshooting Power Issues

Steps to resolve issues when the machine does not power on.

Resolving Printing Problems

Solutions for issues like incomplete or streaked meter stamps.

Troubleshooting Feeding Problems

Steps to clear stalled envelopes and prevent paper jams.

Problems Adding Postage

Troubleshooting steps for issues during the postage refill process.

Moistening Problems

Solutions for envelopes not sealing or low sealant levels.

Viewing System Configuration Levels

How to access system software and firmware levels for diagnostics.

Supplies and Optional Features

Moistener Option

Information on the optional moistener for sealing envelopes.

Postal Advertisements and Inscriptions

Details on adding ads to mail for a professional appearance.

Departmental Accounting Feature

Overview of the feature to track postage costs by department.

How to Order Supplies

Information on ordering necessary supplies and accessories.

System Reports and Data

Overview of System Reports

Introduction to the various reports available for system data.

Add Postage Report

Lists the last five postage refills recorded by the system.

Single Account Report

Provides postage history and details for a single account.

Multi-Account Summary Report

Shows a summary of postage history across multiple accounts.

Register (Funds) Report

Details machine usage, postage used, and available funds.

Configuration Report

Lists current machine and Postage by Phone® account configuration.

Error Report

Provides a history of error codes encountered by the machine.

Rates Summary Report

Details loaded postage rates and the status of the rate table.

Departmental Accounting Features

Overview of Accounting Feature

Explains the feature for tracking postage costs by individuals or departments.

Creating a New Account

Steps to set up new accounts for tracking postage expenses.

Editing Accounts and Setting Passwords

How to edit account names and establish account-specific passwords.

Turning On Account Passwords

Enables the requirement for passwords when selecting an account.

Turning Off Account Passwords

Disables the requirement for passwords when selecting an account.

Selecting an Account for Tracking

Procedure to choose an account for tracking postage.

Displaying Account Totals

How to view account totals for pieces and postage value.

Clearing an Individual Account

Process to clear postage totals for a specific account.

Clearing All Accounts

Procedure to clear postage totals for all accounts.

Deleting an Account

How to remove an account and its contents from the system.

Appendix A: How to Enter Text

When Text Entry is Used

Lists the functions where text input is required.

Text Entry Methods

Explains how to enter text using the numeric keypad.

Entering Postal Codes

Specific rules and format for entering postal codes.

Naming Presets, Accounts, and Ads

Guidelines for naming presets, accounts, and text ads.

Using Special Characters

How to access and input special characters on the keypad.

Glossary of Terms

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