What to do if my Pitney Bowes DM300C Digital Mailing system says 'Out of Ink'?
If your Pitney Bowes Digital Mailing system displays an 'Out of Ink' message, it means the ink cartridge is either low or completely empty. The solution is to replace the ink cartridge.
Why is the meter stamp not printing on my Pitney Bowes DM300C Digital Mailing system?
If the meter stamp is not printing on your Pitney Bowes Digital Mailing system, it's likely because the print head isn't properly primed with ink. To fix this, perform printer maintenance by navigating to Menu>Maintenance> Printer Maintenance>Clean Printer Nozzles.
Why is my Pitney Bowes DM300C not printing?
There are several reasons why your Pitney Bowes Digital Mailing system might not be printing: * The machine might be in seal-only mode. To resume printing, press Home to return to the Home screen. * The ink cartridge may need replacing. Replace the ink cartridge. * The print nozzles could be clogged. Try performing a print purge to fix the problem.
What to do if my Pitney Bowes Digital Mailing system shows 'Insufficient Funds'?
If your Pitney Bowes Digital Mailing system displays 'Insufficient Funds', it means the meter doesn't have enough funds to cover the postage amount you've entered or that the system calculated. To resolve this, perform a postage refill to add more funds to your meter.
What to do if my Pitney Bowes DM300C says 'Inspection Due'?
If your Pitney Bowes Digital Mailing system displays 'Inspection Due', it means a connection to the Data Center hasn't occurred in 90 days. To perform the inspection, connect to the Data Center. You can do this by pressing 'Refill Postage' and then selecting 'Check PBP balance'.
What to do if my Pitney Bowes DM300C says 'Inspection Required'?
If your Pitney Bowes Digital Mailing system displays 'Inspection Required', it indicates that a connection to the Data Center hasn't been made in 120 days. To perform the required inspection, establish a connection to the Data Center. A method to accomplish this is by pressing 'Refill Postage' and then choosing 'Check PBP balance'.
What to do if my Pitney Bowes DM300C Digital Mailing system shows 'Account Balance Low'?
If your Pitney Bowes Digital Mailing system indicates 'Account Balance Low', it means that you don't have enough money in your Postage by Phone (PBP) account at the Data Center to cover the refill amount. You can either refill a smaller amount or send a check to add funds to your account.
Why is the meter stamp smudged on my Pitney Bowes DM300C?
If the meter stamp on your Pitney Bowes Digital Mailing system is smudged, it could be because the envelope is making contact with the print head during printing. Ensure that the envelope is less than 1/4" thick and remove any obstructions like paper clips from the stamping area.
Why are lines missing in the meter stamp on my Pitney Bowes DM300C?
If lines are missing in the meter stamp of your Pitney Bowes Digital Mailing system, the print head is likely not primed with ink. To resolve this, perform printer maintenance.
What to do if my Pitney Bowes DM300C Digital Mailing system cannot reach the Data Center via LAN?
To solve the issue of not being able to reach the Data Center via LAN with your Pitney Bowes Digital Mailing system: * Ensure the LAN internet cable is plugged only into an internet connection. * Verify that the adapter lights are lit, indicating an active connection.
General| Type | Digital Mailing System |
|---|---|
| Minimum Envelope Size | 3.5" x 5" |
| Mailing Software | Pitney Bowes SendSuite Live |
| Print Technology | Inkjet |
| Print Resolution | 600 dpi |
Provides an overview of the manual's content and structure.
Details the advanced features and capabilities of the mailing system.
Outlines essential rules and regulations for using the mailing system.
Explains the different components of the printed meter stamp.
Describes Pitney Bowes' digital services gateway for enhanced mailing.
Explains Constant Connection and PC Meter Connect for data center access.
Lists additional resources for further product information.
Covers critical precautions for safe operation and handling of the equipment.
Provides essential safety guidelines for telephone line connections.
Identifies and describes the components of the DM300c mailing system.
Identifies and describes the components of the DM400c mailing system.
Identifies and describes the components of the DM475 mailing system.
Explains the layout and function of the machine's control panel and display.
Details the ports and connectors available on the rear of the machine.
Provides instructions and warnings regarding the relocation of the mailing system.
Highlights critical safety precautions for moving the DM475 model.
Describes the initial display and how to check available postage funds.
Explains the primary methods for applying postage to mail pieces.
Covers the procedures for handling standard letter-sized mail.
Guides users on handling mail items larger than standard letters.
Explains advanced weighing and rating features specific to the DM475.
Explains how to assign mail to specific accounts for cost tracking.
Details a feature for processing mixed-weight mail efficiently.
Covers tracking and resetting mail processing batch totals.
Introduces the various printing capabilities available for mail pieces.
Defines meter stamp elements and explains how to print a test stamp.
Covers automatic and manual date advancement for the meter stamp.
Details how to use the machine solely as an envelope sealer.
Explains how to add extra information like dates, ads, or text to mail.
Guides on adding or removing postal inscriptions and envelope advertisements.
Defines presets and explains their benefits, including USPS® class integration.
Guides on selecting and defining the default preset values.
Covers selecting, viewing, defining, editing, and deleting custom presets.
Explains how postage is stored and added to the meter.
Outlines methods for connecting the machine to the Pitney Bowes Data Center.
Details system/software updates and postal rate downloads.
Explains USPS mandates and how to update postal rates.
Explains using LAN, PC Meter Connect™, and Analog Phone Line for connection.
Guides on verifying available postage and viewing account balance.
Provides instructions for purchasing and downloading postage funds.
Covers printing funds reports and downloading system updates.
Covers configuration options for establishing network connections.
Introduces the system settings for customization and security.
Covers fundamental system settings like time, language, and limits.
Guides on configuring the system's clock, daylight saving, and timeouts.
Details how to adjust display contrast and change the user interface language.
Allows setting warnings for low postage or excessive manual entry.
Covers enabling, changing, and disabling system access codes and passwords.
Allows customization of the tape button's function.
Guides on configuring optional USPS confirmation service features.
Covers less frequently used but important system settings.
Explains how to transfer remaining postage back to the account.
Details how to manage records for USPS confirmation services.
Allows review and modification of initial installation settings.
Introduces the system's capabilities for tracking postage costs by category.
Provides step-by-step instructions for enabling and configuring accounting.
Covers turning accounting on/off and managing account passwords.
Guides on setting up new accounts and modifying existing account details.
Details how to choose an active account for postage tracking.
Shows how to view and generate reports for account usage and totals.
Explains how to reset postage totals and remove unwanted accounts.
Introduces the various reports available for system data analysis.
Lists the last five refills and provides a summary of postage usage.
Details single account, multi-account summary, and account list reports.
Provides comprehensive system configuration and error history information.
Details machine configuration, software versions, and confirmation services.
Explains how to print selected reports to various outputs.
Introduces text messaging and outlines rules, limitations, and specifications.
Details USPS regulations and best practices for printing text on envelopes.
Step-by-step guide for composing and saving custom text messages.
Explains how to review, modify, and remove existing text messages.
Introduces the settings related to the optional weighing platform.
Covers zeroing, rating mail, and keying in postage via the scale.
Covers enabling or disabling the automatic scale activation feature.
Configures how the system handles class/ZIP changes based on weight variations.
Explains how to set a geographical code for scale calibration.
Covers creating, editing, and deleting ZIP code groups for bulk mail discounts.
Explains advanced weighing and rating features specific to the DM475.
Details system messages and provides instructions for replacing the ink cartridge.
Introduces procedures for maintaining the printer head and nozzle.
Provides instructions for replacing the print head assembly.
Covers filling, maintaining, removing, and cleaning moistener components.
Explains how to clean the sensor to ensure proper mail feeding.
Provides support information and troubleshooting for display problems.
Addresses common issues with print quality, function, and envelope feeding.
Covers problems with envelope sealing and mail transport error messages.
Troubleshoots issues with LAN, PC Meter Connect™, and Analog Phone Line connections.
Guides on accessing configuration levels and preventing wrong postage printing.
Lists items available for purchase, including consumables and parts.
Describes optional features and equipment to enhance system functionality.
Explains customization options and USPS confirmation services.
Provides detailed technical specifications for the mailing system models.
Lists the recommended envelope and tape specifications for optimal performance.
Details the size and weight requirements for domestic First-Class Mail.
Outlines the size and weight criteria for international First-Class Mail.
Defines key terms and concepts related to mailing systems and postal services.
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