Pitney Bowes DM300C User Manual

Operator Guide
DM300c / DM400c / DM475
Digital Mailing Systems

Pitney Bowes DM300C Specifications

General

Type	Digital Mailing System
Minimum Envelope Size	3.5" x 5"
Mailing Software	Pitney Bowes SendSuite Live
Print Technology	Inkjet
Print Resolution	600 dpi

Summary

Introduction to the Mailing System

What's in this Guide

Provides an overview of the manual's content and structure.

About Your Digital Mailing System

Details the advanced features and capabilities of the mailing system.

Postal Requirements

Outlines essential rules and regulations for using the mailing system.

Sections of the Meter Stamp

Explains the different components of the printed meter stamp.

What is IntelliLink™?

Describes Pitney Bowes' digital services gateway for enhanced mailing.

Connectivity Options

Explains Constant Connection and PC Meter Connect for data center access.

Other Sources of Information

Lists additional resources for further product information.

Important Safety Notes

Covers critical precautions for safe operation and handling of the equipment.

Important Telephone Safety Instructions

Provides essential safety guidelines for telephone line connections.

Getting to Know Your System

Parts of the Machine - DM300c

Identifies and describes the components of the DM300c mailing system.

Parts of the Machine - DM400c

Identifies and describes the components of the DM400c mailing system.

Parts of the Machine - DM475

Identifies and describes the components of the DM475 mailing system.

Control Panel Overview

Explains the layout and function of the machine's control panel and display.

Machine Connections

Details the ports and connectors available on the rear of the machine.

Moving the Mailing Machine

Provides instructions and warnings regarding the relocation of the mailing system.

DM475 Movement Safety Warning

Highlights critical safety precautions for moving the DM475 model.

Running Mail

Home Screen and Funds Check

Describes the initial display and how to check available postage funds.

Applying Postage Methods

Explains the primary methods for applying postage to mail pieces.

Processing Letter Mail

Covers the procedures for handling standard letter-sized mail.

Processing Flats, Packages, or Non-Letter Mail

Guides users on handling mail items larger than standard letters.

WOW® and Shape-Based Rating (DM475)

Explains advanced weighing and rating features specific to the DM475.

Selecting an Account for Postage Tracking

Explains how to assign mail to specific accounts for cost tracking.

Using Differential Weighing

Details a feature for processing mixed-weight mail efficiently.

Batch Count Management

Covers tracking and resetting mail processing batch totals.

Printing Options

Printing Options Overview

Introduces the various printing capabilities available for mail pieces.

Meter Stamp Sections and Test Printing

Defines meter stamp elements and explains how to print a test stamp.

Date Settings for Meter Stamp

Covers automatic and manual date advancement for the meter stamp.

Sealing Envelopes without Printing

Details how to use the machine solely as an envelope sealer.

Printing Date, Time, Ad, or Text

Explains how to add extra information like dates, ads, or text to mail.

Meter Stamp Inscription and Ad Management

Guides on adding or removing postal inscriptions and envelope advertisements.

Normal and Custom Presets

Understanding Presets

Defines presets and explains their benefits, including USPS® class integration.

Normal Preset Management

Guides on selecting and defining the default preset values.

Custom Presets Management

Covers selecting, viewing, defining, editing, and deleting custom presets.

Adding Postage and Data Center Connection

Postage Management and Your Machine

Explains how postage is stored and added to the meter.

Establishing Data Center Communications

Outlines methods for connecting the machine to the Pitney Bowes Data Center.

Downloads from the Data Center

Details system/software updates and postal rate downloads.

Postal Inspection and Rate Updates

Explains USPS mandates and how to update postal rates.

Connectivity Methods

Explains using LAN, PC Meter Connect™, and Analog Phone Line for connection.

Checking Funds and Account Balance

Guides on verifying available postage and viewing account balance.

Adding Postage

Provides instructions for purchasing and downloading postage funds.

Printing Reports and Downloading Files

Covers printing funds reports and downloading system updates.

Connection Settings Configuration

Covers configuration options for establishing network connections.

System Options

System Options Overview

Introduces the system settings for customization and security.

Basic Options Configuration

Covers fundamental system settings like time, language, and limits.

Date and Time Settings

Guides on configuring the system's clock, daylight saving, and timeouts.

Display and Language Settings

Details how to adjust display contrast and change the user interface language.

Postage Limits and Warnings

Allows setting warnings for low postage or excessive manual entry.

Lock Codes and Passwords

Covers enabling, changing, and disabling system access codes and passwords.

Configuring the Tape Button

Allows customization of the tape button's function.

Setting Up USPS® Confirmation Services

Guides on configuring optional USPS confirmation service features.

Advanced Options

Covers less frequently used but important system settings.

Meter Withdrawal Process

Explains how to transfer remaining postage back to the account.

Managing USPS® Confirmation Records

Details how to manage records for USPS confirmation services.

Running Install Mode

Allows review and modification of initial installation settings.

Standard Accounting Option

Overview of Accounting Options

Introduces the system's capabilities for tracking postage costs by category.

Activating and Setting Up Standard Accounting

Provides step-by-step instructions for enabling and configuring accounting.

Managing Accounting Feature

Covers turning accounting on/off and managing account passwords.

Account Creation and Editing

Guides on setting up new accounts and modifying existing account details.

Selecting an Account for Postage Tracking

Details how to choose an active account for postage tracking.

Displaying and Printing Account Totals

Shows how to view and generate reports for account usage and totals.

Clearing and Deleting Accounts

Explains how to reset postage totals and remove unwanted accounts.

Reports

Overview of Reports

Introduces the various reports available for system data analysis.

Refill and Funds Reports

Lists the last five refills and provides a summary of postage usage.

Account Reports

Details single account, multi-account summary, and account list reports.

System Setup and Error Reports

Provides comprehensive system configuration and error history information.

Configuration and Software Reports

Details machine configuration, software versions, and confirmation services.

Printing Reports

Explains how to print selected reports to various outputs.

Text Messages

Text Messages Overview and Specifications

Introduces text messaging and outlines rules, limitations, and specifications.

Postal and Envelope Guidance

Details USPS regulations and best practices for printing text on envelopes.

Creating a Text Message

Step-by-step guide for composing and saving custom text messages.

Viewing, Editing, and Deleting Text Messages

Explains how to review, modify, and remove existing text messages.

Scale Options

Scale Options Overview

Introduces the settings related to the optional weighing platform.

Scale Operation and Settings

Covers zeroing, rating mail, and keying in postage via the scale.

Auto Scale Functionality

Covers enabling or disabling the automatic scale activation feature.

Weight and Destination Change Options

Configures how the system handles class/ZIP changes based on weight variations.

Scale Location Code Configuration

Explains how to set a geographical code for scale calibration.

Managing Intra BMC ZIP Code Groups

Covers creating, editing, and deleting ZIP code groups for bulk mail discounts.

WOW® Features (DM475)

Explains advanced weighing and rating features specific to the DM475.

Maintenance

Ink Cartridge Replacement

Details system messages and provides instructions for replacing the ink cartridge.

Printer Maintenance

Introduces procedures for maintaining the printer head and nozzle.

Printer Head Replacement

Provides instructions for replacing the print head assembly.

Moistener Maintenance

Covers filling, maintaining, removing, and cleaning moistener components.

Feeder Exit Sensor Cleaning (DM475)

Explains how to clean the sensor to ensure proper mail feeding.

Troubleshooting

Getting Help and Display Issues

Provides support information and troubleshooting for display problems.

Printing and Feeding Problems

Addresses common issues with print quality, function, and envelope feeding.

Moistening and Mail Transport Errors

Covers problems with envelope sealing and mail transport error messages.

Connectivity Troubleshooting

Troubleshoots issues with LAN, PC Meter Connect™, and Analog Phone Line connections.

System Configuration and Postage Errors

Guides on accessing configuration levels and preventing wrong postage printing.

Supplies and Options

Supplies and Accessories

Lists items available for purchase, including consumables and parts.

Available Options

Describes optional features and equipment to enhance system functionality.

Postal Inscriptions, Ads, and USPS Confirmation

Explains customization options and USPS confirmation services.

Appendix A: Specifications

Equipment Specifications

Provides detailed technical specifications for the mailing system models.

Material Specifications

Lists the recommended envelope and tape specifications for optimal performance.

Appendix B: USPS® First Class Mail® Sizes

USPS® First Class Mail® Sizes (Domestic)

Details the size and weight requirements for domestic First-Class Mail.

USPS® First Class Mail® Sizes (International)

Outlines the size and weight criteria for international First-Class Mail.

Appendix C: Glossary

Glossary of Mailing Terms

Defines key terms and concepts related to mailing systems and postal services.