What to do if Pitney Bowes DM125 Digital Mailing system displays 'Waste Tank Full!' message?
If your Pitney Bowes Digital Mailing system displays a 'Waste Tank Full!' message, it means the waste ink tank is full. In this condition, you will not be able to print postage. Call Pitney Bowes for assistance.
What to do if Pitney Bowes DM125 displays 'Waste Tank - Tank is nearly full' message?
If your Pitney Bowes Digital Mailing system displays a 'Waste Tank – Tank is nearly full' message, it signifies that the waste ink tank is nearly full. You can continue to print postage, but only for a limited time. It is recommended to call Pitney Bowes.
Why is the power lamp yellow on my Pitney Bowes DM125 Digital Mailing system?
If the power lamp is yellow on your Pitney Bowes Digital Mailing system, the machine may be in sleep mode. Press any key to awaken it.
How to clean moistener brush on Pitney Bowes DM125 Digital Mailing system?
If envelopes don't seal in your Pitney Bowes Digital Mailing system, and you suspect a dirty moistener brush, remove the moistener brush and clean it in plain water. Rinse it thoroughly before reassembling.
What to do if the moistener brush is dry on Pitney Bowes Digital Mailing system?
If envelopes aren't sealing with your Pitney Bowes Digital Mailing system and the moistener brush is dry, try wetting the moistener brush. If the brush dries out quickly, the moistener wick may need to be replaced.
Why power lamp is not lit on Pitney Bowes DM125?
If the power lamp is not lit on your Pitney Bowes Digital Mailing system, it indicates that no power is coming into the machine. Check the following: * The power switch, located above the power receptacle on the backside of the machine, is turned on. * The power cord is plugged into both the mailing machine base and the wall outlet. * The power cord is not connected to a switched wall outlet, power strip, or surge protector.
What to do if sealant level is low on Pitney Bowes Digital Mailing system?
If envelopes don't seal in your Pitney Bowes Digital Mailing system, and you suspect a low sealant level, check the sight glass on the left side of the moistener tank. If the sealant level is low, add E-Z Seal® solution until it reaches the bottom of the fill hole.
General| Print Technology | Thermal Inkjet |
|---|---|
| Print Resolution | 600 dpi |
| Connectivity | LAN |
| Power Requirements | 100-240 VAC, 50/60 Hz |
| Maximum Envelope Thickness | 3/8" |
Familiarize yourself with proper procedures and methods before you install, operate or repair the system to avoid personal injury or damage to the equipment.
This product meets applicable Industry Canada technical specifications, including Ringer Equivalence Number (REN) details for telephone interfaces.
Ear protection is required if noise exposure exceeds OSHA standard. Factors like noise level and exposure duration are considered.
Use the correct power cord and plug into a properly grounded wall outlet to prevent severe personal injury and fire hazards.
Only trained personnel should operate. Ensure guards are in place, avoid loose clothing near moving parts, and use safe working practices.
Operators should only perform set-up maintenance. Use correct tools, Pitney Bowes approved cleaners, and avoid covering vents or using flammable cleaners.
Identifies and describes the main components of the DM125 postage meter, including the control panel, weighing platform, and stacker tray.
Details the functions of each key and display element on the DM125 postage meter's control panel for user interaction.
Illustrates and describes the various ports and connections available on the back of the DM125 postage meter.
Details the various components that can be printed on mail pieces, including normal meter stamps, advanced dates, and optional advertisements.
Illustrates and explains the different items that make up a meter stamp, such as indicia, serial number, and postage amount.
Provides instructions on how to check the meter stamp imprint by printing a meter stamp with $0.00 postage.
Explains how to advance the date printed on the meter stamp for future mailings and how to manually advance the date.
Describes how to use the feature to time-stamp incoming mail or sensitive documents without printing a meter stamp.
Covers adding and removing advertisements to mail pieces, including purchasing new ads and downloading them.
Details how to print advertisements along with the date and time on mail pieces without a meter stamp.
Explains how to add and remove postal inscriptions, ensuring they match the postal class selected for the mail piece.
Describes how to seal the envelope without printing any postage, bypassing all printing functions.
Guides the user through the process of powering up the DM125 postage meter and the initial Home screen display.
Explains how to view the available, used, and total pieces of postage in the meter using the 'Funds' function.
Covers factors influencing postage cost and methods to calculate it, including manual calculation and using internal or scale rating.
Details how to manually enter postage by specifying the weight in pounds and ounces, then selecting the mail class.
Explains how to manually enter postage by specifying the weight in kilograms and grams, then selecting the mail class.
Describes how to use the integrated weighing platform to automatically determine postage based on mail piece weight and selected class.
Explains how to view the batch register, which tracks postage value and piece count for batches of mail processed.
Provides instructions on printing the Funds Report, which includes batch count and batch value information.
Details the process for clearing the batch count values and registers, noting that this action is irreversible.
Explains the 'Low Ink' and 'Ink Out' messages displayed on the machine, indicating ink supply status.
Guides the user on printing a test pattern to check print head functionality and ink levels.
Describes how to purge the print heads to resolve poor print quality issues, with options for multiple purges.
Provides step-by-step instructions for replacing the print head, often requiring Pitney Bowes representative assistance.
Details the procedure for safely removing and installing a new ink cartridge into the postage meter.
Explains how to refill the moistener tank with sealing solution, ensuring proper envelope sealing efficiency.
Covers the process of removing, cleaning, and reinstalling the moistener brush for optimal performance.
Details how to clean the moistener wick and holder assembly to maintain proper sealing function.
Explains when and how text is entered using the numeric keypad, including alpha/numeric modes and special characters.
Introduces standard and enhanced accounting options for tracking postage costs by categories and subaccounts.
Guides users on how to turn the accounting feature on and off, including setup for InView Accounting.
Provides step-by-step instructions for creating new accounts to track postage, including naming and password setup.
Explains how to edit existing account names and establish or change passwords for each account.
Details the process of selecting an account for tracking postage when using Departmental Accounting.
Describes how to view account totals, including number of pieces and postage value used for each account.
Explains how to print reports for postage amount and pieces applied for a single account.
Covers printing reports that summarize postage and pieces applied across multiple accounts.
Details how to clear postage totals for one or all accounts, emphasizing the need to print reports first.
Provides instructions for deleting accounts, noting that account information is lost once deleted.
Explains how to turn on password requirements for all operators when choosing an account.
Describes how to turn off the requirement for operators to enter passwords when choosing an account.
Overview of available reports for funds usage, postage refills, and other data, noting some require an attached printer.
Details how to print a funds report to track postage used and remaining in the machine.
Explains how to print reports detailing postage refills, including date, time, and amount of refill.
Covers printing reports that list system information about the mailing machine, including rates and versions.
Describes how to print a report for a single account's postage amount and pieces applied.
Explains printing reports summarizing postage and pieces applied across multiple accounts.
Details how to print configuration reports listing machine and Postage By Phone account information.
Covers printing comprehensive machine information reports, requiring a laser printer.
Explains printing reports listing postage and pieces applied to all accounts, requiring a laser printer.
Details how to print error reports that provide a history of error codes for troubleshooting.
Overview of system settings for customizing the machine, including basic and advanced configuration options.
Guides on setting the machine's current time and date, and advancing the date for future mailings.
Details how to adjust the contrast of the LCD display for better readability.
Explains how to turn on and off purchased features like Accounting, Auto-Rating, and Scale Stabilizer.
Covers setting system default date/time, daylight savings, and inactivity timeouts.
Describes how to set the duration before the machine reverts to its default or 'normal' preset values.
Explains how to set the time duration the machine waits before entering sleep mode.
Details how to configure the system to advance the meter stamp date to the next day at 12:00 AM or 12:00 PM.
Provides steps to adjust the machine's time due to internal drift or daylight saving changes.
Guides on enabling or disabling Daylight Saving Time settings on the machine.
Explains how to set up, change, or disable a lock code to prevent unauthorized access to the machine.
Details setting up, changing, or disabling a supervisor password for controlling departmental accounting features.
Guides on turning the integrated weighing scale function on or off as needed.
Outlines various scale options that can be set, such as zeroing, imperial weight view, and class/code retention.
Covers resetting the scale to zero and displaying weights in metric values (grams or kilograms).
Explains how to set the scale's reaction to weight changes regarding class of service or Postal Code.
Details how to set the scale's reaction to class changes concerning the Postal Code.
Guides on setting a warning for manually keyed postage values higher than a specified maximum.
Explains how to set a warning when available postage funds reach a certain low amount.
Describes enabling the scale stabilizing feature to minimize unstable weight readings due to environmental factors.
Covers changing the machine's display language between English and Spanish (Español).
Explains how to review and change initial installation values using the Install Mode, with a caution to only use when directed.
Introduces presets as stored machine settings for postage, class, ads, etc., and explains Normal vs. Custom presets.
Guides on establishing and saving new default settings (e.g., class, postage) for the Normal Preset.
Explains how to view the defined values for stored Custom Presets.
Details how to select and apply a stored Custom Preset for use with the machine.
Covers creating new custom presets by establishing specific machine settings and naming them.
Guides on how to change the names of existing custom presets.
Explains the process of removing custom presets from the machine, noting that deleted presets cannot be recovered.
Explains how passwords (Lock Code, Supervisor, Account) prevent unauthorized access to machine and account features.
Outlines methods for connecting the meter to the Pitney Bowes Data Centre for downloads and transactions.
Details connecting the machine directly to a LAN port using a DM Series USB Ethernet adapter.
Explains connecting via a PC using the PC Meter Connect software for data access and machine settings.
Guides on checking the available, used, and total pieces of postage stored internally in the meter.
Explains how to check the balance of postage funds available for download from the PB Data Centre.
Provides step-by-step instructions for adding postage to the machine using the 'Refill postage?' option.
Details the process for moving remaining postage balance back to the Postage By Phone account, typically when discontinuing use.
Explains how the system notifies users of available downloads and updates and the process for installing them.
Covers how postal rates change periodically and how to download new rates, including advised precautions.
Details the process to meet Canada Post's 90-day postal inspection requirement by connecting to the PB Data Centre.
Introduction to PC Meter Connect, a software application for connecting the mailing machine to the Pitney Bowes Data Centre via a PC.
Lists the minimum system requirements for installing and running the PC Meter Connect software on a PC.
Details network specifications, firewall access, and communication protocols required for PC Meter Connect.
Step-by-step guide for downloading and installing the PC Meter Connect software onto a PC.
Explains how the PC Meter Connect application loads and displays its icon in the system tray.
Provides steps to ensure the PC Meter Connect icon is visible in the system tray if it is hidden.
Describes how to access PC Meter Connect options by right-clicking the icon in the system tray.
Guides on opening the PC Meter Connect main window by double-clicking desktop or system tray icons.
Details the elements of the PC Meter Connect main window, including connection status and feature tabs.
Explains how to check the machine's postage funds using the Postage tab in the PC Meter Connect window.
Guides on adding postage to the machine through the PC Meter Connect interface.
Details how to download new postal rates and other updates using the Updates tab.
Explains how to initiate a meter inspection through the PC Meter Connect software.
Guides on setting an advanced date for meter stamps using the PC Meter Connect application.
Covers adding or removing envelope advertisements using the PC Meter Connect software.
Details adding or removing postal inscriptions through the PC Meter Connect application.
Explains how to set the machine's system time using the PC Meter Connect interface.
Guides on resetting the scale to zero using the PC Meter Connect software.
Details how to configure the high value warning setting using PC Meter Connect.
Explains how to set the low funds warning threshold via PC Meter Connect.
Guides on viewing account totals and reports using the PC Meter Connect application.
Details how to print account reports using the PC Meter Connect software.
Explains how to print a refill summary report using the PC Meter Connect application.
Guides on storing or changing machine presets using the PC Meter Connect software.
Details how to view machine presets using the PC Meter Connect application.
Explains how to view the mailing machine's software version using PC Meter Connect.
Guides on checking the version of the PC Meter Connect software installed on the PC.
Lists available supplies like ink cartridges and tape sheets, and describes options such as weighing platforms and moisteners.
Provides technical specifications for the DM125 machine, including dimensions, weight, power, and material requirements for mail pieces.
Provides guidance on obtaining help for common problems and lists contact information for PB Customer Support.
Lists essential information needed before contacting Pitney Bowes Technical Support for troubleshooting assistance.
Addresses problems with the power lamp and the readability of the machine's display.
Provides solutions for envelope feeding issues, including clearing jams and ensuring correct envelope specifications.
Covers troubleshooting for machines that won't print or produce incomplete/streaked meter stamps.
Discusses issues with accidentally printing wrong postage amounts and Canada Post refund guidelines.
Addresses issues with envelopes not sealing properly due to incorrect feeding, low sealant, or brush problems.
Guides on how to look up system levels and configuration information for troubleshooting over the phone.
Covers problems related to connecting to the PB Data Centre, including internet and PC Meter Connect issues.
Addresses specific symptoms and solutions for problems connecting to the Data Centre when using PC Meter Connect.
Lists common PC Meter Connect error codes, messages, and actions to resolve them.
Covers checking internet connection and firewall settings to resolve PB Data Centre connection issues.
Explains how to interpret alert and error messages displayed by the system.
Lists numeric error codes appearing on the control panel and actions to resolve them.
Defines key terms and features used throughout the DM125 Operator Guide, such as Account, Advertisement, and Lock Code.
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