What Information You Need to Provide Customer
Support
Be sure to have the following information available before contacting Pitney Bowes Technical Support:
Product Name: DM125 Digital Postage Meter
PCN: See the label under the lid at the top of the meter.
Serial Number: See the label under the lid at the top of the meter.
Problem Description: What is happening and when? Any error messages displayed?
Attempts to Fix: What steps have you already tried to fix the problem and what happened.
Troubleshooting
Pitney Bowes Operator Guide February, 2017 Page 201 of 226
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