Troubleshooting Your Internet Connection
This topic covers problems associated with connecting to the PB Data Centre. If you are connecting
through your PC with PC Meter Connect, you need to verify that you are able to connect to the internet. If
you are not sure what method you are using to connect refer to the diagrams in the How You Connect to
the PB Date Centre.
Check your internet connection and firewall settings
1. Check to make sure you have an Internet connection. Go to http://www.pb.com
(http://www.pb.com) from your PC. If it displays, the internet connection is working.
2. Run this test to determine if the problem is caused by security filters or firewall settings.
a. Go to the following test site: http://cometservp1.pb.com/t3cometserver.asp
b. If a series of zeros are displayed, such as {00000000-0000-0000-0000-000000000000} 0 then
web filtering is most likely not the issue.
c. If you have a web filtering or firewall issue, a specific message will display instead of a line of
zeros. If this is the case, consider adding the Pitney Bowes servers to your exception list. Refer
to Exception List. If you are still having problems, refer to Getting Help and contact customer
service.
Troubleshooting
Pitney Bowes Operator Guide February, 2017 Page 217 of 226
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