Pitney Bowes DM125 - Troubleshooting Moistening Problems

Moistening Problems (envelopes don't seal)
Envelope not sealing
Possible Cause
Incorrect feeding
Solution
Make sure you slide the envelope flap under the blue edge of the feed deck. If you don't, the moistener
can't wet the flap.
Possible Cause
Low sealant level
Solution
Check the sight glass on the left side of the moistener tank. If the sealant level is low, add E-Z Seal®
solution until it reaches the bottom of the fill hole, see Filling the MoistenerTank.
Possible Cause
Dry moistener brush
Solution
Try wetting the moistener brush. If the brush drys out quickly, replace the moistener wick, see Cleaning
the Moistener Wich and Holder.
Possible Cause
Dirty moistener brush
Solution
Remove the moistener brush. Clean it in plain water and rinse thoroughly, see Cleaning the Moistener
Brush.
Troubleshooting
Pitney Bowes Operator Guide February, 2017 Page 207 of 226