Problems Connecting to the Data Centre Via PC Meter
Connect
Symptom
You cannot access www.canadapost.ca from your PC using Internet Explorer.
Solution
Contact your IT administrator for any special setup needed to enable your PC and Internet Explorer
to access the Internet.
Symptom
PC Meter Connect™ cannot detect the Internet but you can access www.canadapost.ca using
Internet Explorer.
Solution A
1. Be sure you have the latest version of PC Meter Connect installed on the PC and that is
connected to the meter.
2. Review/adjust the Internet Settings from within the PC Meter Connect application:
a. Right click the PC Meter Connect icon in the system tray (bottom right corner of the
screen) and select Internet Settings from the menu.
b. Select Non-Chunked as the HTTP Transfer Encoding Method.
c. Select HTTPS as the Protocol. If the option is greyed out, select FTP Mode (Passive) as
the Protocol.
d. Select Use Internet Explorer proxy settings for the For Proxy Address Assignment.
e. Click OK.
Solution B
Troubleshooting
Pitney Bowes Operator Guide February, 2017 Page 211 of 226
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