What to do if Pitney Bowes Digital Mailing system is not filling with E-Z Seal® Sealing Solution?
Remove the envelope sealant bottle and reposition or refill the E-Z Seal® Sealing Solution in the envelope sealant bottle.
How to fix envelopes not feeding in Pitney Bowes Connect+ 500W?
To resolve issues with envelopes not feeding in your Pitney Bowes Digital Mailing system, compress any "puffy" envelopes to flatten them. Limit the stack height to 2 inches (50.8 mm). Reduce the number of envelopes on the feed deck to decrease weight, and adjust the side guide if needed. If the issue continues, restart the system.
What to do if envelope stoppage is occurring in Pitney Bowes Connect+ 500W Digital Mailing system?
To address envelope stoppages in your Pitney Bowes Digital Mailing system, if you're feeding sealed envelopes, switch the sealing method to "Sealer off". Ensure the envelopes meet the acceptable dimensions. If the moistener pad assembly has a gap, remove it and slide it back into place.
How to prevent more than one envelope from feeding in Pitney Bowes Digital Mailing system?
To prevent multiple envelopes from feeding at once in your Pitney Bowes Digital Mailing system, reduce the number of envelopes on the feed deck, and slant them slightly to the left. Adjust the thickness adjustment knob to match the envelope thickness.
What to do if touchscreen is not responding on Pitney Bowes Connect+ 500W?
If the touchscreen of your Pitney Bowes Digital Mailing system is unresponsive, calibrate the touchscreen. Also, make sure the cable for touch capability is properly attached. If you upgraded to a 15-inch display, ensure the correct power supply cable is used, as an incorrect cable can cause the touchscreen to shut down after about 30 minutes.
What to do if Pitney Bowes Postal Equipment touchscreen is not responding?
If your Pitney Bowes Postal Equipment touchscreen isn't responding, it might need calibration. Another potential cause is a loose cable; ensure it's properly connected. If you've upgraded to a 15-inch display, verify the correct power supply cable is in use, as the touchscreen may shut down after 30 minutes with an incorrect cable.
How to fix indicia printing at an angle on Pitney Bowes Postal Equipment?
If the indicia is printing at an angle on the envelope when using your Pitney Bowes Postal Equipment, it's likely that the envelope is skewing on the feed deck. To fix this, make sure the thickness adjustment knob corresponds to the envelope thickness and move the side guide close to, but not touching, the envelope.
General| Product Type | Digital Mailing System |
|---|---|
| Connectivity | USB, Ethernet |
| Weighing Capability | Up to 5 lbs |
| User Interface | Touchscreen |
| Print Technology | Thermal |
| Minimum Envelope Size | 3.5 x 5 inches |
| Power Requirements | 100-240V, 50/60Hz |
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