What to do if my Pitney Bowes Connect+ 500W touchscreen is not responding?
The touchscreen may need calibration. Also, check the cable connection to the touchscreen to ensure it's properly attached. If you've upgraded to a 15-inch display, make sure you are using the appropriate power supply cable.
Why postage refill cannot be completed on my Pitney Bowes Postal Equipment?
A postage refill for your Pitney Bowes Postal Equipment might fail for several reasons: * Your account balance may be too low. * The requested refill amount might exceed your meter's capacity or the maximum allowed amount. * The refill amount could be too low or not in accepted currency increments. If you are refilling your meter manually, you need to change the refill amount you have selected. Also, the connection to IntelliLink® may have been dropped, so try refilling your meter again.
What to do if you are running a seal only job on Pitney Bowes Digital Mailing system?
Select a different job.
What to do if envelope is skewing on the feed deck of Pitney Bowes Connect+ 500W?
Make sure the thickness adjustment knob is adjusted to correspond to the envelope thickness. Move the side guide close to, but not touching, the envelope.
What to do if Pitney Bowes Digital Mailing system is not filling with E-Z Seal® Sealing Solution?
Remove the envelope sealant bottle and reposition or refill the E-Z Seal® Sealing Solution in the envelope sealant bottle.
How to fix envelopes not feeding in Pitney Bowes Connect+ 500W?
To resolve issues with envelopes not feeding in your Pitney Bowes Digital Mailing system, compress any "puffy" envelopes to flatten them. Limit the stack height to 2 inches (50.8 mm). Reduce the number of envelopes on the feed deck to decrease weight, and adjust the side guide if needed. If the issue continues, restart the system.
What to do if envelope stoppage is occurring in Pitney Bowes Connect+ 500W Digital Mailing system?
To address envelope stoppages in your Pitney Bowes Digital Mailing system, if you're feeding sealed envelopes, switch the sealing method to "Sealer off". Ensure the envelopes meet the acceptable dimensions. If the moistener pad assembly has a gap, remove it and slide it back into place.
How to prevent more than one envelope from feeding in Pitney Bowes Digital Mailing system?
To prevent multiple envelopes from feeding at once in your Pitney Bowes Digital Mailing system, reduce the number of envelopes on the feed deck, and slant them slightly to the left. Adjust the thickness adjustment knob to match the envelope thickness.
What to do if touchscreen is not responding on Pitney Bowes Connect+ 500W?
If the touchscreen of your Pitney Bowes Digital Mailing system is unresponsive, calibrate the touchscreen. Also, make sure the cable for touch capability is properly attached. If you upgraded to a 15-inch display, ensure the correct power supply cable is used, as an incorrect cable can cause the touchscreen to shut down after about 30 minutes.
What to do if Pitney Bowes Postal Equipment touchscreen is not responding?
If your Pitney Bowes Postal Equipment touchscreen isn't responding, it might need calibration. Another potential cause is a loose cable; ensure it's properly connected. If you've upgraded to a 15-inch display, verify the correct power supply cable is in use, as the touchscreen may shut down after 30 minutes with an incorrect cable.
General| Product Type | Digital Mailing System |
|---|---|
| Connectivity | USB, Ethernet |
| Weighing Capability | Up to 5 lbs |
| User Interface | Touchscreen |
| Print Technology | Thermal |
| Minimum Envelope Size | 3.5 x 5 inches |
| Power Requirements | 100-240V, 50/60Hz |
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