Pitney Bowes DM400c - User Manual

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Select Replace

ink tank to move

the ink cartridge

carriage to the

replacement

position.

Open ink cartridge guard, remove ink cartridge,

and close ink cartridge guard.

ink cartridge guard

Close the meter top cover and wait for the ink

carriage to move back in. Then wait for 5 seconds

and turn off the power switch on the back of the machine

on the right side. Wait five more seconds and then

disconnect all the cords from the back of the meter.

Continue on reverse side.

Remove weighing platform and open ink access cover.A.

2. Disassemble the old meter.

Note: Do not unplug power cord until instructed.

ink access cover

ink cartridge

1. Withdraw the remaining funds from

your meter.

If you cannot connect to Pitney Bowes through your meter,

or if you have a blank screen, then proceed to Step 2.

Pitney Bowes will transfer your funds into your account

within 6-10 days after receiving your meter.

If you are using the accounting feature, please print your

accounts data before starting the replacement install process.

Transfer the remaining postage in your meter

into your Postage by Phone account to insure that

your funds will be available to fill your replacement

meter immediately.

A. To have a record of the amount of postage in the meter,

print the Funds Report by pressing Menu, then by selecting

Reports, and then by selecting Funds Report.

Insert an envelope to obtain a record of the transaction.

When done, press No to return to the main screen.

Press Menu and

then page down up

to two times to select

Advanced Features.

Select Meter

Withdrawal.

Select Continue.

E. At the prompt select

Print Receipt to print

a receipt or select

Continue to return to

the home screen without

printing a receipt.

DM400c Return Instructions

AW32923

Need help?

Do you have a question about the Pitney Bowes DM400c and is the answer not in the manual?

The DM400c is a postage meter designed to streamline mail processing for businesses. Its primary function is to apply postage to mail pieces, manage postage funds, and provide reporting features for tracking mail expenses. The device is equipped with a user-friendly interface, allowing for efficient operation and maintenance.

Function Description

The core function of the DM400c is to accurately weigh mail and apply the correct postage. It integrates with a Postage by Phone account, enabling users to add funds to their meter as needed. This system ensures that postage funds are readily available and can be transferred back to the account if the meter is replaced or taken out of service. The meter supports various mail types and classes, automatically calculating the appropriate postage based on weight and selected service.

Beyond basic postage application, the DM400c offers advanced features for managing mail operations. It can generate detailed reports, such as Funds Reports, which provide a record of postage used and funds remaining. This reporting capability is crucial for businesses that need to track and allocate mailing costs, especially when using accounting features. The device also includes functionalities for managing ink cartridges and other consumables, ensuring continuous operation.

Usage Features

The DM400c is designed for ease of use, with a clear menu-driven interface. To begin, users can access the main menu to perform various tasks. For instance, printing a Funds Report involves navigating through the menu to "Reports" and then "Funds Report." The meter prompts the user to insert an envelope to print the report, providing a physical record of the transaction. This process is straightforward, guiding the user through each step.

The device also supports "Advanced Features," accessible by pressing the Menu button and paging down. These features include "Confirmation Records," "Meter Withdrawal," and "Move Meter." The "Meter Withdrawal" function is particularly important when decommissioning the meter, as it allows users to transfer any remaining postage funds from the meter back to their Postage by Phone account. This ensures that no funds are lost when a meter is replaced or returned. The process involves selecting "Meter Withdrawal," confirming the action, and then choosing to print a receipt or continue without one.

For daily operation, the DM400c includes a weighing platform, which is used to accurately determine the weight of mail pieces. The device automatically calculates the postage based on this weight, simplifying the mailing process. The ink cartridge system is also user-friendly, with clear instructions for replacement. When an ink cartridge needs to be replaced, the meter guides the user to open the ink access cover, select "Replace ink tank," and then open the ink cartridge guard to remove and insert the new cartridge. This guided process minimizes downtime and ensures proper installation.

The DM400c also features a moistener system, which automatically moistens envelopes for sealing. This system includes a moistener bottle and a moistener tank. Users can easily access and maintain these components, ensuring consistent and reliable sealing. The device's design allows for quick and easy removal and reinsertion of these parts, making routine maintenance simple.

Maintenance Features

Maintaining the DM400c involves several routine tasks to ensure optimal performance and longevity. One key aspect of maintenance is managing the ink system. The device provides clear instructions for replacing the ink cartridge, which is a common consumable. Users are guided to open the ink access cover, select the "Replace ink tank" option, and then open the ink cartridge guard to access the cartridge. After replacing the cartridge, the guard and cover are closed, and the meter automatically recalibrates. This process is designed to be quick and mess-free.

Another important maintenance task involves the moistener system. The DM400c's moistener bottle and tank need to be periodically checked and refilled or cleaned. The manual provides steps for opening the feeder access cover, removing the moistener bottle, and discarding any remaining sealing solution. The moistener tank can also be pulled out, lifted, and cleaned. After maintenance, these components are reinserted, ensuring the moistening function operates correctly.

The device also includes a stripper blade/brush assembly, which plays a role in feeding mail pieces. This assembly can be removed for cleaning or replacement. The process involves pressing a light blue lever/button and sliding the assembly straight out. After maintenance, it is reinserted into its slot. These maintenance steps are designed to be straightforward, allowing users to perform them without specialized tools or extensive technical knowledge.

When the DM400c is being decommissioned or returned, specific steps are outlined for preparing it for shipment. This includes removing the weighing platform, ink cartridge, and moistener components. The instructions emphasize the importance of transferring any remaining postage funds from the meter to the Postage by Phone account before shipment. The device also provides guidance on packing the meter and its accessories in the provided box, ensuring safe transport. This comprehensive approach to maintenance and decommissioning helps users manage the lifecycle of their postage meter effectively.