Pitney Bowes SendPro P1500

Other manuals for Pitney Bowes SendPro P1500

User Guide219 pages

Questions and Answers

G
Gregory CuevasAug 9, 2025
Why postage refill cannot be completed on my Pitney Bowes SendPro P1500?
- M
  Maurice MoyerAug 9, 2025
  A postage refill for your Pitney Bowes Postal Equipment might fail for several reasons: * Your account balance may be too low. * The requested refill amount might exceed your meter's capacity or the maximum allowed amount. * The refill amount could be too low or not in accepted currency increments. If you are refilling your meter manually, you need to change the refill amount you have selected. Also, the connection to IntelliLink® may have been dropped, so try refilling your meter again.
R
Rhonda SanchezAug 19, 2025
How to fix indicia printing at an angle on Pitney Bowes Postal Equipment?
- D
  Darren MonroeAug 20, 2025
  If the indicia is printing at an angle on the envelope when using your Pitney Bowes Postal Equipment, it's likely that the envelope is skewing on the feed deck. To fix this, make sure the thickness adjustment knob corresponds to the envelope thickness and move the side guide close to, but not touching, the envelope.
T
Timothy HartAug 29, 2025
What to do if Pitney Bowes Postal Equipment touchscreen is not responding?
- T
  Taylor ThomasAug 29, 2025
  If your Pitney Bowes Postal Equipment touchscreen isn't responding, it might need calibration. Another potential cause is a loose cable; ensure it's properly connected. If you've upgraded to a 15-inch display, verify the correct power supply cable is in use, as the touchscreen may shut down after 30 minutes with an incorrect cable.

Summary

Connect+ Series SendPro P Series Operator Guide

Safety Information and Precautions

General Safety Guidelines

Essential safety precautions and guidelines for operating the mailing system, including warnings and cautions.

Electrical Safety and System Operation

Covers safety related to power cords, outlets, moving parts, and system operation.

Running Mail Operations

Troubleshooting Mail Run Issues

Identifies common errors during mail runs and how to resolve them.

SendPro Shipping Application

Creating Shipping Labels

Step-by-step guide for creating shipping labels for Canada Post, FedEx, and UPS shipments.

Receiving Packages

Accounting and Financial Management

Managing Accounting Accounts

Details the procedures for managing accounting accounts, including creation, editing, and deletion.

Surcharge and Job ID Management

Introduces surcharges and Job IDs for managing mail costs and tracking broader categories.

Refilling Your Meter

Refilling the Meter

Provides step-by-step instructions for adding postage to the mailing system's meter.

Postage Account Management

Explains the Pitney Bowes service used for adding postage to the meter and accessing the account.

Routine Maintenance Procedures

Tape Roll Replacement

Print Head and Ink Cartridge Maintenance

Details the procedure for cleaning print heads and replacing ink cartridges for optimal print quality.

Print Head Alignment

Troubleshooting Common Issues

Clearing Mail Piece Path Stoppages

Provides steps to clear stoppages or jams on various Connect+ Series / SendPro P models.

Paper Path Maintenance Procedures

Sealer Maintenance Procedures

Fixing WEIGH-ON-THE-WAY W-O-W Errors

Guides users on preventing and fixing common WEIGH-ON-THE-WAY (W-O-W) issues.

Resolving Printer Errors

Provides troubleshooting steps for resolving printer errors encountered during postage printing.

Addressing Tape Feeding Problems

Troubleshooting Touchscreen Issues

Pitney Bowes SendPro P1500 Specifications

General

Display	Color touchscreen
Print Speed	Up to 120 letters per minute
Supported Carriers	USPS, UPS, FedEx, DHL
Warranty	1-year limited warranty
Connectivity	USB, Ethernet, Wi-Fi
Sealing Method	Moistening
Power Source	AC power
Compatibility	Windows, Mac