What to do if power light turns on and off before Pitney Bowes SendPro C boots?
If the power light turns on and off before your Pitney Bowes Postal Equipment boots, unplug the power cord, wait one minute, plug the power cable back in, and quickly tap and release the power button.
How to troubleshoot wireless connection issues on Pitney Bowes SendPro C Postal Equipment SendPro C200/C300/C400?
To troubleshoot wireless connection issues on your Pitney Bowes SendPro C200, C300, or C400, consider these steps: * Reboot the meter by unplugging the power cord, waiting one minute, and plugging it back in. * Check the wireless signal strength using the WiFi gauge. Poor signal strength can be due to physical barriers or interference. Try relocating the meter or wireless access point. * Verify the network settings under Settings > Wi-Fi, ensuring you're connected to the correct network with the correct password. If problems persist, there may be firewall issues. Try a wired connection or consult your IT department regarding firewall settings.
How to resolve wired network connection issues on Pitney Bowes SendPro C SendPro C200/C300/C400?
To troubleshoot wired network connection issues on your Pitney Bowes SendPro C200, C300, and C400, try the following: 1. Restart the meter by unplugging the power cord, waiting one minute, and plugging it back in. 2. Check the physical connection by ensuring the internet cable is securely plugged into the meter and that the LED lights on the back of the meter are lit. 3. Verify the network settings under Settings > Wired (Ethernet), ensuring the Connection Type is set to DHCP or Static IP as needed. Also, consider that firewall or proxy settings might be causing the issue. Contact your IT department for assistance with these settings.
How do I fix the date printed on mail with Pitney Bowes Postal Equipment?
If the date printed on your mail is wrong, the auto date advance setting on your Pitney Bowes Postal Equipment may be incorrect. To fix this, go to Envelope Printing, tap the Date, and then tap Today. If the correct date is displayed, tap Apply.
Why is the green light flashing and label not printing on Pitney Bowes SendPro C Postal Equipment?
If your label is not printing and the printer's green light is flashing on your Pitney Bowes Postal Equipment, the label printer roll may not be seated properly. Open the printer cover, re-seat the label roll, close the cover firmly, and try printing again.
Why is the screen on but the power light off on Pitney Bowes SendPro C?
If the screen is on but the power light is off on your Pitney Bowes Postal Equipment, it indicates that the screen has not shut down properly. Unplug the meter and leave the display on until the internal battery dies (5 - 6 hours). Then, plug the meter back in, wait one hour for the battery to charge, and press the power button to turn the meter on.
What to do if I cannot refill Envelope Printing on Pitney Bowes SendPro C Postal Equipment?
If you cannot refill Envelope Printing during the initial installation of your Pitney Bowes Postal Equipment, it suggests an internal meter fault. Try restarting the meter by unplugging the power cable, waiting for the display to turn off, waiting one minute, and plugging the power cable back in, ensuring it is plugged directly into a wall outlet.
Why does Pitney Bowes Postal Equipment scale weight change to one ounce?
If the scale weight changes to one ounce after removing a mailpiece from your Pitney Bowes Postal Equipment, there may be a problem with the meter software. Remove the scale, reboot the meter by turning the power off, waiting for the display to turn off, placing the scale back on top, waiting one minute, and turning the power back on.
What to do if Pitney Bowes Postal Equipment is stuck on the blue loading screen?
If your Pitney Bowes Postal Equipment is stuck on the blue loading screen when going to envelope printing, reboot the machine by unplugging the power cord, waiting one minute, and plugging it back in. Then, tap the Power button and tap the Rates and Updates icon in the lower application drawer.
Why is Pitney Bowes SendPro C not weighing mail correctly?
If your Pitney Bowes Postal Equipment is not weighing mail correctly, it could be due to several reasons. First, determine the type of scale you have by lifting the gray top off the scale and checking the Model / Code. For an MP81 scale, remove it, unplug the power, plug it back in, and re-zero it. For MP82 / MP39 / MP49 scales, check for a flashing yellow light where the USB cable plugs in. If there's a red light, re-zero the scale. Also, ensure the scale is level (MP30/MP49 models only).
Details essential safety precautions and compliance information for the SendPro meter.
Explains the main features and navigation of the SendPro C-Series Home screen.
Guides users on choosing between Trackable Labels and Envelope Printing based on needs.
Lists tasks that must be performed using the SendPro online interface.
Provides instructions on setting up and managing the device's security PIN.
Explains how to manage funds for Envelope Printing and Trackable Labels.
Details how to manage recipient and sender addresses for trackable labels.
Explains how to use cost accounts for tracking postage expenses on trackable labels.
Describes how to access and view past trackable label shipments.
Guides users on how to track the status of a shipment using its tracking number.
Instructions for controlling the brightness and other display settings.
Steps for installing and setting up compatible scales with the meter.
How to modify the meter's time zone and location code settings.
Procedures for logging into and out of the Trackable Labels application.
Instructions for configuring the meter to use a proxy server for network access.
How to compare shipping rates across different carriers like USPS, UPS, and FedEx.
Step-by-step guide to creating and printing trackable shipping labels.
Instructions for adding new sender addresses to the address book.
Steps to modify existing sender addresses in the address book.
Guide for creating international shipping labels, including customs information.
Instructions for generating USPS return shipping labels.
How to print USPS SCAN forms for efficient label scanning.
Steps to reprint previously created shipping labels.
How to cancel UPS or FedEx trackable labels before postage is applied.
Procedure for requesting refunds for USPS trackable labels.
How to set default refill amounts for trackable label postage.
Enables automatic address filling to speed up label creation.
How to search and filter addresses within the trackable labels address book.
Instructions for adding single or multiple addresses to the address book.
Steps to remove addresses from the trackable labels address book.
How to modify existing addresses in the trackable labels address book.
Overview of managing cost accounts for tracking postage expenses.
Enables and configures the cost accounts feature for trackable labels.
Steps to create a new cost account for trackable labels.
How to activate, deactivate, or set a default for cost accounts.
Instructions for adding funds to the trackable label postage balance.
Guide to setting up FedEx carrier accounts via SendPro online.
Guide to setting up UPS carrier accounts via SendPro online.
Configuring default settings for label printing, such as cost display and format.
How to set up automated email notifications for shipments and refunds.
Specifies a default recipient address for USPS return labels.
How to view reports on postage spending by carrier and cost account.
Introduces the main features and functions available on the Envelope Printing screen.
How to check the current postage balance for Envelope Printing.
Step-by-step guide to adding funds to the Envelope Printing postage account.
How to use accounts to track postage spend by department or client.
Detailed instructions for sending mail using First-Class Mail service.
Guide on how to send mail using the Certified Mail extra service.
How to print postage with a future date, useful for missed mail pickups.
Instructions to print postage without including the date on the envelope.
How to add extra postage to an envelope or tape if the initial amount is insufficient.
Steps to reprint mail with a corrected or future date.
Guide to selecting mail classes and adding special services for mail.
Instructions for manually entering the weight of mailpieces.
How to use the integrated scale to weigh mailpieces for postage calculation.
Option to seal envelopes without printing any postage.
How to reset the scale to zero before weighing mail.
Steps to add postal insurance to mailpieces.
Guide on using Electronic Return Receipt (ERR) for tracking mail.
Procedure for obtaining refunds for mail with damaged or incorrect postage.
How to add custom graphics or ads to envelopes.
Steps to print only a graphic on an envelope without postage.
How inscriptions are automatically added based on mail class selection.
Option to print only the date and time stamp on envelopes.
How to set default postage refill amounts for Envelope Printing.
Explains automatic and manual upload of transaction data.
How to reset the mailpiece count for Envelope Printing.
Information on automatic postal inspection notifications and requirements.
How to perform manual postal rate and software updates for the meter.
How to view past postage refills and their details.
Configures alerts for low postage funds to prompt refills.
Instructions for setting up the required 9-digit Mailer ID for Electronic Return Receipt.
Procedure for updating the meter's ZIP code, performed by a representative.
Overview of managing accounts, including passwords, creation, editing, and deletion.
Explains the structure and levels (account, sub, sub-sub) for account hierarchy.
How to enable or disable passwords for account protection.
Step-by-step guide to creating new accounts and sub-accounts.
How to view or modify existing account details like name, description, and status.
Procedure for permanently removing accounts, sub-accounts, and sub-sub-accounts.
How to define the fiscal year start date and reporting period type.
How to set preferences for account identification (Name/Code) and reporting level.
Details how to print reports containing postage usage, available funds, and batch info.
How to print a receipt after adding funds to the Envelope Printing account.
How to view the total amount of postage used over the meter's lifetime.
Accessing and reviewing the history of past postage refills.
How to generate a report showing the total number of mailpieces processed.
Details how to print reports containing postage usage, available funds, and batch info.
Guide on how to run and save various account reports.
How to define the fiscal year start date and reporting period type.
Setting account identification and reporting levels for reports.
How to view past trackable label shipments and their details.
How to print a test pattern to check printhead function and ink levels.
Steps to clean the print nozzles to resolve print quality issues.
Instructions for replacing the ink cartridge in the meter.
Guide on how to replace the printhead if print quality issues persist.
Instructions for cleaning the moistener components for proper envelope sealing.
How to add sealing solution to the moistener tank.
Tips and checks to prevent problems with envelope sealing.
Precautions and steps for safely moving the postage meter.
Lists available supplies, ink cartridges, and optional accessories for the SendPro C-Series.
Outlines basic requirements set by the USPS for using the postage meter.
Explains the different parts and information present on a meter imprint.
Information about the Postal Security Device (PSD) and its function.
Identifies and describes the main physical components of the SendPro C-Series meter.
Details the available ports and their uses on the rear of the device.
Instructions for connecting the meter to a network via Ethernet cable.
Instructions for connecting the meter to a network using Wi-Fi.
Technical specifications for the SendPro C200, C300, and C400 models.
Information on how to contact Pitney Bowes for technical and account support.
Troubleshoots the "CSD Senior Device has stopped" error and how to resolve it.
Addresses the "Shared Services has stopped working" error and its solution.
Explains the cause of a flashing power light and how to fix it.
Resolves the "Oops! Something went wrong" error in the address book.
Information on resolving the "Print services has stopped" error.
Guides on resolving the "US Mailing has stopped" error.
Troubleshoots errors 1814, 1815, or 1825 related to data center connection timeouts.
Addresses error 0802, typically caused by an incorrectly inserted printhead.
Steps to resolve a paper jam indicated by the "Clear Paper Jam" message.
How to resolve the "Not Ready to Print" status, checking printer components.
Instructions for uploading transaction logs to resolve related messages.
Troubleshoots the "No PSD" error, indicating a potential component malfunction.
How to fix "General Authorization Failure" due to insufficient funds.
Addresses issues with streaky, fuzzy, or missing print quality on mailpieces.
Guides on resolving problems with connecting to the data server via Wi-Fi.
How to troubleshoot issues with wired (Ethernet) network connections.
Addresses envelopes not sealing properly due to sealant or component issues.
Resolves the issue where no mail classes are displayed when tapping 'Class'.
Fixes the "reading" status on the Postage Balance screen.
Resolves issues preventing postage refills during the initial setup phase.
Troubleshoots a situation where the screen is on but the power light is off.
Addresses incorrect weight readings after removing a mailpiece from the scale.
Explains the solid red light on the label printer and how to resolve it.
Resolves the issue of the system freezing on the loading screen.
Troubleshoots the ink cartridge failing to move during machine startup.
Addresses the power light flashing red and blue, possibly due to file corruption.
Explains why the power light might be blue instead of white and how to fix it.
Troubleshoots the power light cycling on and off before the meter boots.
Resolves the issue where Manage Accounts shows a blank white screen.
Guides on resolving issues when trackable labels fail to print.
Addresses incorrect label size feeding issues with the 1E35 printer.
How to fix a blank or black display screen on the meter.
Troubleshoots issues with the scale not weighing mail accurately.
Explains the low battery icon and how to resolve it by charging.
How to correct incorrect dates printed on mail.
Addresses persistent chiming sounds, often related to weak Wi-Fi signals.
Resolves PB Commerce cloud errors, possibly linked to software updates.
Troubleshoots label printing issues when the printer's green light is flashing.
Guide to importing addresses from external sources into SendPro online.
How to export addresses from SendPro online to a .csv file.
Steps for importing Cost Accounts data into SendPro online via a .csv file.
How to export Cost Accounts data from SendPro online.
Guide to exporting various history reports from SendPro online to .csv files.
Instructions for setting up and managing UPS accounts within SendPro online.
Guide to setting up and managing FedEx accounts via SendPro online.
How to view user status, change roles, and define permissions in SendPro online.
Steps for inviting new users to SendPro online and assigning roles.
Detailed instructions for creating international shipping labels with customs info.
How to enable and print USPS scan forms for efficient processing.
Details essential safety precautions and compliance information for the SendPro meter.
Explains the main features and navigation of the SendPro C-Series Home screen.
Guides users on choosing between Trackable Labels and Envelope Printing based on needs.
Lists tasks that must be performed using the SendPro online interface.
Provides instructions on setting up and managing the device's security PIN.
Explains how to manage funds for Envelope Printing and Trackable Labels.
Details how to manage recipient and sender addresses for trackable labels.
Explains how to use cost accounts for tracking postage expenses on trackable labels.
Describes how to access and view past trackable label shipments.
Guides users on how to track the status of a shipment using its tracking number.
Instructions for controlling the brightness and other display settings.
Steps for installing and setting up compatible scales with the meter.
How to modify the meter's time zone and location code settings.
Procedures for logging into and out of the Trackable Labels application.
Instructions for configuring the meter to use a proxy server for network access.
How to compare shipping rates across different carriers like USPS, UPS, and FedEx.
Step-by-step guide to creating and printing trackable shipping labels.
Instructions for adding new sender addresses to the address book.
Steps to modify existing sender addresses in the address book.
Guide for creating international shipping labels, including customs information.
Instructions for generating USPS return shipping labels.
How to print USPS SCAN forms for efficient label scanning.
Steps to reprint previously created shipping labels.
How to cancel UPS or FedEx trackable labels before postage is applied.
Procedure for requesting refunds for USPS trackable labels.
How to set default refill amounts for trackable label postage.
Enables automatic address filling to speed up label creation.
How to search and filter addresses within the trackable labels address book.
Instructions for adding single or multiple addresses to the address book.
Steps to remove addresses from the trackable labels address book.
How to modify existing addresses in the trackable labels address book.
Overview of managing cost accounts for tracking postage expenses.
Enables and configures the cost accounts feature for trackable labels.
Steps to create a new cost account for trackable labels.
How to activate, deactivate, or set a default for cost accounts.
Instructions for adding funds to the trackable label postage balance.
Guide to setting up FedEx carrier accounts via SendPro online.
Guide to setting up UPS carrier accounts via SendPro online.
Configuring default settings for label printing, such as cost display and format.
How to set up automated email notifications for shipments and refunds.
Specifies a default recipient address for USPS return labels.
How to view reports on postage spending by carrier and cost account.
Introduces the main features and functions available on the Envelope Printing screen.
How to check the current postage balance for Envelope Printing.
Step-by-step guide to adding funds to the Envelope Printing postage account.
How to use accounts to track postage spend by department or client.
Detailed instructions for sending mail using First-Class Mail service.
Guide on how to send mail using the Certified Mail extra service.
How to print postage with a future date, useful for missed mail pickups.
Instructions to print postage without including the date on the envelope.
How to add extra postage to an envelope or tape if the initial amount is insufficient.
Steps to reprint mail with a corrected or future date.
Guide to selecting mail classes and adding special services for mail.
Instructions for manually entering the weight of mailpieces.
How to use the integrated scale to weigh mailpieces for postage calculation.
Option to seal envelopes without printing any postage.
How to reset the scale to zero before weighing mail.
Steps to add postal insurance to mailpieces.
Guide on using Electronic Return Receipt (ERR) for tracking mail.
Procedure for obtaining refunds for mail with damaged or incorrect postage.
How to add custom graphics or ads to envelopes.
Steps to print only a graphic on an envelope without postage.
How inscriptions are automatically added based on mail class selection.
Option to print only the date and time stamp on envelopes.
How to set default postage refill amounts for Envelope Printing.
Explains automatic and manual upload of transaction data.
How to reset the mailpiece count for Envelope Printing.
Information on automatic postal inspection notifications and requirements.
How to perform manual postal rate and software updates for the meter.
How to view past postage refills and their details.
Configures alerts for low postage funds to prompt refills.
Instructions for setting up the required 9-digit Mailer ID for Electronic Return Receipt.
Procedure for updating the meter's ZIP code, performed by a representative.
Overview of managing accounts, including passwords, creation, editing, and deletion.
Explains the structure and levels (account, sub, sub-sub) for account hierarchy.
How to enable or disable passwords for account protection.
Step-by-step guide to creating new accounts and sub-accounts.
How to view or modify existing account details like name, description, and status.
Procedure for permanently removing accounts, sub-accounts, and sub-sub-accounts.
How to define the fiscal year start date and reporting period type.
How to set preferences for account identification (Name/Code) and reporting level.
Details how to print reports containing postage usage, available funds, and batch info.
How to print a receipt after adding funds to the Envelope Printing account.
How to view the total amount of postage used over the meter's lifetime.
Accessing and reviewing the history of past postage refills.
How to generate a report showing the total number of mailpieces processed.
Details how to print reports containing postage usage, available funds, and batch info.
Guide on how to run and save various account reports.
How to define the fiscal year start date and reporting period type.
Setting account identification and reporting levels for reports.
How to view past trackable label shipments and their details.
How to print a test pattern to check printhead function and ink levels.
Steps to clean the print nozzles to resolve print quality issues.
Instructions for replacing the ink cartridge in the meter.
Guide on how to replace the printhead if print quality issues persist.
Instructions for cleaning the moistener components for proper envelope sealing.
How to add sealing solution to the moistener tank.
Tips and checks to prevent problems with envelope sealing.
Precautions and steps for safely moving the postage meter.
Lists available supplies, ink cartridges, and optional accessories for the SendPro C-Series.
Outlines basic requirements set by the USPS for using the postage meter.
Explains the different parts and information present on a meter imprint.
Information about the Postal Security Device (PSD) and its function.
Identifies and describes the main physical components of the SendPro C-Series meter.
Details the available ports and their uses on the rear of the device.
Instructions for connecting the meter to a network via Ethernet cable.
Instructions for connecting the meter to a network using Wi-Fi.
Technical specifications for the SendPro C200, C300, and C400 models.
Information on how to contact Pitney Bowes for technical and account support.
Troubleshoots the "CSD Senior Device has stopped" error and how to resolve it.
Addresses the "Shared Services has stopped working" error and its solution.
Explains the cause of a flashing power light and how to fix it.
Resolves the "Oops! Something went wrong" error in the address book.
Information on resolving the "Print services has stopped" error.
Guides on resolving the "US Mailing has stopped" error.
Troubleshoots errors 1814, 1815, or 1825 related to data center connection timeouts.
Addresses error 0802, typically caused by an incorrectly inserted printhead.
Steps to resolve a paper jam indicated by the "Clear Paper Jam" message.
How to resolve the "Not Ready to Print" status, checking printer components.
Instructions for uploading transaction logs to resolve related messages.
Troubleshoots the "No PSD" error, indicating a potential component malfunction.
How to fix "General Authorization Failure" due to insufficient funds.
Addresses issues with streaky, fuzzy, or missing print quality on mailpieces.
Guides on resolving problems with connecting to the data server via Wi-Fi.
How to troubleshoot issues with wired (Ethernet) network connections.
Addresses envelopes not sealing properly due to sealant or component issues.
Resolves the issue where no mail classes are displayed when tapping 'Class'.
Fixes the "reading" status on the Postage Balance screen.
Resolves issues preventing postage refills during the initial setup phase.
Troubleshoots a situation where the screen is on but the power light is off.
Addresses incorrect weight readings after removing a mailpiece from the scale.
Explains the solid red light on the label printer and how to resolve it.
Resolves the issue of the system freezing on the loading screen.
Troubleshoots the ink cartridge failing to move during machine startup.
Addresses the power light flashing red and blue, possibly due to file corruption.
Explains why the power light might be blue instead of white and how to fix it.
Troubleshoots the power light cycling on and off before the meter boots.
Resolves the issue where Manage Accounts shows a blank white screen.
Guides on resolving issues when trackable labels fail to print.
Addresses incorrect label size feeding issues with the 1E35 printer.
How to fix a blank or black display screen on the meter.
Troubleshoots issues with the scale not weighing mail accurately.
Explains the low battery icon and how to resolve it by charging.
How to correct incorrect dates printed on mail.
Addresses persistent chiming sounds, often related to weak Wi-Fi signals.
Resolves PB Commerce cloud errors, possibly linked to software updates.
Troubleshoots label printing issues when the printer's green light is flashing.
Guide to importing addresses from external sources into SendPro online.
How to export addresses from SendPro online to a .csv file.
Steps for importing Cost Accounts data into SendPro online via a .csv file.
How to export Cost Accounts data from SendPro online.
Guide to exporting various history reports from SendPro online to .csv files.
Instructions for setting up and managing UPS accounts within SendPro online.
Guide to setting up and managing FedEx accounts via SendPro online.
How to view user status, change roles, and define permissions in SendPro online.
Steps for inviting new users to SendPro online and assigning roles.
Detailed instructions for creating international shipping labels with customs info.
How to enable and print USPS scan forms for efficient processing.
General| Category | Postal Equipment |
|---|---|
| Model | SendPro C series |
| Envelope Feeding | Automatic |
| Integrated Scale | Yes |
| Power Source | AC power |
| Shipping Carrier Support | USPS, UPS, FedEx |
| Display | Touchscreen |
| Connectivity | Wi-Fi, Ethernet |
| Dimensions | Varies by model |
| Weight | Varies by model |
| Type | Mailing System |
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