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Pitney Bowes SendPro - User Manual

Pitney Bowes SendPro
32 pages
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Shipping & Mailing
Postage Meters
SendPr Mailstation
User Guide
US English Edition
SV63352 Rev C
January 26, 2021

Other manuals for Pitney Bowes SendPro

Questions and Answers

  • J
    Joshua WalkerJul 28, 2025
    Why doesn't the power button light up on my Pitney Bowes Tablet?
    • I
      Ivan MillerJul 28, 2025
      If the power button on your Pitney Bowes Tablet isn't lighting up, first ensure the power cord is securely plugged into the device. If it is, try plugging the cord into a different electrical outlet to rule out an issue with the original outlet.
  • V
    Victor ChenAug 2, 2025
    How to fix label jams in Pitney Bowes Tablet?
    • D
      Derrick FullerAug 2, 2025
      If labels are jamming or not ejecting properly from your Pitney Bowes Tablet, turn off the printer and disconnect the AC adapter. Open the DK Roll Compartment Cover and carefully remove any jammed labels.
  • T
    tommy51Aug 9, 2025
    What to do if I get a roll end error on my Pitney Bowes Tablet?
    • M
      Mackenzie CameronAug 9, 2025
      If you're getting a roll end error on your Pitney Bowes Tablet, replace the DK Roll with a new one. If there's still paper on the roll, try reinstalling it, ensuring the paper passes under the sensor correctly.
  • V
    vthompsonAug 15, 2025
    Why won't my Pitney Bowes Tablet feed die-cut labels?
    • K
      Kristine LeeAug 15, 2025
      If your Pitney Bowes Tablet isn't feeding labels when you load a die-cut DK roll, it might be because the printer can't read the sensor mark. When loading a die-cut DK roll (like DK-11208), make sure the end of the first label is just visible through the Label Output Slot.
  • K
    Kevin ThompsonAug 20, 2025
    What to do if the DK Roll Compartment Cover is open on Pitney Bowes Tablet?
    • J
      Janet ObrienAug 20, 2025
      Ensure that the DK Roll Compartment Cover on your Pitney Bowes Tablet is closed correctly.

Summary

Using Your SendPro Mailstation

Parts of the Machine

Identifies the main components of the SendPro Mailstation, including the printer tray, display, and scale.

Device Connections

Details the various ports on the rear of the device, including USB, power, and LAN connections.

Connecting the Scale

Provides step-by-step instructions for connecting the external scale to the SendPro Mailstation.

Network Connection Setup

Guides users through establishing wired (Ethernet) and wireless (Wi-Fi) network connections.

Navigating the Home Screen

Describes the layout and interactive elements of the SendPro Mailstation's Home screen for daily operations.

Printing Postage

Provides instructions on how to print postage, including placing envelopes and the printing process.

Sending International and Priority Mail

Details sending international mail and printing Priority Mail postage.

Sending Certified Mail

Guides users on how to send Certified Mail using the SendPro Mailstation device.

Printing USPS Shipping Labels

Instructs users on printing USPS shipping labels via SendPro Online for various mail types.

Scale Operations

Explains using the scale, zeroing it, and manually entering weight for accurate postage calculation.

Postage and Date Adjustments

Covers adding postage, advancing the date, and printing date corrections on envelopes.

Date and Postage Corrections

Details omitting the date and correcting postage amounts on envelopes.

Printing Reports

Directs users to SendPro Online on a computer to view and print reports.

Replacing the Ink Cartridge

Provides step-by-step instructions for replacing the ink cartridge when the device is out of ink.

Security PIN Management

Guides users on creating, changing, and disabling the security PIN for device access.

Flashing Power Button Indicators

Explains the meaning of different power button LED light patterns and required actions.

Safety and Servicing Information

Safety Precautions

Covers essential safety precautions for installation, operation, and maintenance of the equipment.

Servicing and Support

Information regarding warranty, service centers, and contact details for support.

Pitney Bowes SendPro Specifications

General IconGeneral
ScaleIntegrated
Operating SystemProprietary
Printing TechnologyThermal
DimensionsVaries by model
WeightVaries by model
ConnectivityWi-Fi, Ethernet
DisplayTouchscreen
Payment OptionsCredit Card
Supported CarriersUSPS, UPS, FedEx

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