Pitney Bowes SendPro P2000 User Manual

Shipping & Mailing
Postage Meters
Connect+® Series /
SendPro® P-Series
Mailing & Shipping Systems
SendPro P Series 1000-3000
Connect+ Series 500W-3000
Operator Guide
Canada English Edition
SV62589 Rev. L
February 19 2018

Pitney Bowes SendPro P2000 Specifications

General

Print Speed	up to 120 letters per minute
Sealing Method	Automatic sealing
Compatibility	Windows, Mac
Shipping Carrier Integration	USPS, UPS, FedEx
Connectivity	Wi-Fi, Ethernet
Display	Color touchscreen
Power Source	AC power

Summary

1 - Safety

Safety information

Follow normal safety precautions for all office equipment. Read all instructions before operating the machine.

3 - Using jobs

All about jobs

Opening a job

Creating a new job

Guides users on creating new jobs from either the Run Mail or Jobs screens.

Editing a job

Deleting a Job

Job types

4 - Running mail

Determining the correct postage method

Guides users to select the appropriate postage or weighing method based on mail type and system capabilities.

Preparing and correctly feeding the mail pieces

Provides instructions on how to properly load envelopes into the feeder for optimal performance.

Running mail - quick start

Changing the class, carrier, or special services

Explains how to select and modify mail class, carrier, and any applicable special services.

Changing the sealing method

Changing or selecting the weighing method

Details how to choose between WOW, Attached Scale, Manual Entry, and Differential weighing.

Possible errors when running mail

Lists potential errors like 'Low postal ink' or 'Out of ink' and how to address them.

Step-by-Step Running Mail

Provides a detailed walkthrough of the mail processing steps on the Run Mail screen.

Running a Manual Weight Entry job

Running an Attached Scale job

Running a WEIGH-ON-THE-WAY® (W-O-W®) job

Details how to use WOW method for increased productivity by weighing mail as it travels through.

Running a WEIGH-ON-THE-WAY® (W-O-W®) - First Piece Only job

Running mail with different shapes and weights

Running a Differential Weighing mail job

Covers using differential weighing with an attached scale for processing mail piece by piece.

Running mail using a barcode scanner

Adding graphics, return addresses, messages, and inscriptions to your mail

5 - SendPro® Shipping

Tracking a shipment in SendPro®

Voiding a shipping label

Setting up a FedEx account

Setting up a UPS account

Creating a Canada Post shipping label

Guides users through creating a Canada Post shipping label from the Home screen or Address Book.

Creating a Canada FedEx or UPS shipping label

Details the process for creating shipping labels for FedEx or UPS shipments.

Creating a Canada Post return label

Printing a shipping label

Covers label options, printing receipts, format selection, and sample printing.

Searching for a shipment in SendPro®

Message "we were unable to print your label"

Troubleshooting steps for the 'unable to print label' message, focusing on address validation.

7 - Accounting

All about Accounting

Using a multi-level account structure

Creating, editing or deleting an account

Covers the procedures for building, modifying, or removing accounting accounts.

Accounting options when running mail

Selecting an account while running mail

Searching for an account

All about transactions

Editing transactions

Filtering the transaction list

All about surcharges

All about Job IDs

All about accounting reports

Printing accounting reports

Exporting accounting reports

9 - Refilling your Meter

All about postage

Pitney Bowes postage account

Your postage meter

Refilling your meter

Provides step-by-step instructions for adding postage to the meter through the Funds application.

Checking your balance at Pitney Bowes

Postage refill settings

11 - System Setup

Personal settings

Internet and network settings

System settings

Hardware settings

12 - Maintenance

Installing a new tape roll

Provides instructions for replacing the tape roll, including preparing the new tape.

Refilling the envelope and tape sealant bottle

Printing a test pattern

Checks print quality of postage indicia without using postage funds; aids in diagnosing print head issues.

Cleaning the print heads

Procedure for cleaning print heads to ensure optimal print quality at any time.

Low ink warning

Explains the low ink warning system and actions to take when ink levels are low.

Out of ink warning

Details the warning for insufficient ink and the need to replace the cartridge to resume printing.

Replacing the ink cartridges

Step-by-step guide on how to replace ink cartridges when low ink or out of ink warnings appear.

Replacing the print heads

Instructions for replacing the print head if print quality remains unsatisfactory after cleaning.

Aligning the print heads

Guides on performing print head alignment for color modules after replacing print heads.

13 - Troubleshooting

Clearing the mail piece path on your Connect+® 1000 / SendPro® P1000

Procedure for clearing stoppages or envelope jams on the Connect+® 1000 / SendPro® P1000 system.

Clearing the mail piece path on your Connect+® 500W / SendPro® P1500 / Connect+® 2000 / SendPro® P2000

Method for clearing jams on Connect+® 500W/P1500 and 2000/P2000 systems.

Clearing the mail piece path on your Connect+® 3000 / SendPro® P3000

Steps to clear stoppages or jams on Connect+® 3000 / SendPro® P3000 systems.

Paper Path Maintenance on your Connect+® 1000 / SendPro® P1000

Maintenance operations to clear stoppages and prevent further jams on the Connect+® 1000/P1000.

Paper Path Maintenance on your Connect+® 500W / SendPro® P1500 / Connect+® 2000 / SendPro® P2000

Maintenance to clear envelope stoppages and prevent further jams on specific Connect+® models.

Paper Path Maintenance on your Connect+® 3000 / SendPro® P3000

Maintenance steps to clear envelope stoppages and prevent further jams on Connect+® 3000/P3000.

Sealer Maintenance on your Connect+® 1000 / SendPro® P1000

Troubleshooting steps for envelopes not sealing properly, including moistener pad care.

Sealer Maintenance on your Connect+® 500W / SendPro® P1500 / Connect+® 2000 / SendPro® P2000

Maintenance for envelopes not sealing correctly on Connect+® 500W/P1500 and 2000/P2000.

Sealer Maintenance on your Connect+® 3000 / SendPro® P3000

Maintenance for envelopes not sealing properly on Connect+® 3000/P3000 systems.

How to fix W-O-W related errors on your Connect+® 500W / SendPro® P1500 / Connect+® 2000 / SendPro® P2000 and Connect+® 3000 / SendPro® P3000

Procedure to prevent and fix common WEIGH-ON-THE-WAY® (W-O-W®) issues.

Printer Error on your Connect+® Series / SendPro® P-Series

Troubleshooting steps for resolving error messages related to the printer.

How to resolve tape feeding issues

Addresses common tape feeding problems like stoppages and wetting issues.

How to clear a tape stoppage

Instructions for clearing tape feeding stoppages from the feeder to the printer area.

How to resolve printing issues

Troubleshooting tips for common printing problems like no postage or angled indicia.

How to resolve postage refill issues

Addresses common problems preventing postage refill completion, like low balance or connection drops.

How to resolve touchscreen response issues

Troubleshooting steps for touchscreens not responding, including calibration and cable checks.

Contacting Pitney Bowes