How to resolve tape feeding issues
This procedures describes some common tape feeding problems and how to correct them.
Issue 1
Tape stoppage is occurring
Cause(s)
l Adhesive is left on the leading edge of the new tape roll.
l The leading edge of the tape is rolled or folded under the tape roller.
Resolution
If necessary, remove the tape roll.
Clear the tape stoppage. For more information, refer to How to clear a tape stoppage.
Re-install the tape roll.
Issue 2
System is not wetting gummed tape.
Cause(s)
Tape moistener brush is dry due to air block in tubing.
Resolution
Remove the tape sealant bottle and re-install. Repeat as necessary until tape moistener brush becomes
wet.
Issue 3
Tape button is not available on the Run Mail screen.
Cause
You have selected a mode (such as WEIGH-ON-THE-WAY® (W-O-W®)mode) that requires mail be
fed though the mailing system.
Troubleshooting
Pitney Bowes Operator Guide February,2018 Page 342 of 349
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