Pitney Bowes SendPro P2000 - User Guide Manual

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Shipping & Mailing

Postage Meters

SendPro® P

Mailing & Shipping Systems

SendPro P 1000-3000

User Guide

US English Edition

SV63206 Rev. L

April 27 2022

Main Page

Table of Contents4
Safety8
Safety Information9
Getting Started15
What Does this Machine Do15
USPS Requirements16
Postal Security Device16
Logging in and out of the System16
The Home Screen17
Parts of the Mailing and Shipping System18
Manual Adjustments22
Shutting down Your System23
System Specifications23
Using Jobs30
All about Jobs30
Opening a Job31
Previewing Jobs31
Creating a New Job32
Editing a Job33
Deleting a Job33
Job Options34
Job Types35
Saving Changes to a Job40
Closing All Jobs41
Running Mail42
Preparing and Correctly Feeding the Mailpieces43
Reviewing the Mailpiece Specifications44
Determining the Correct Postage Method47
Shape Based Rating48
Running Mail - Quick Start49
Changing the Class, Carrier, or Special Services52
Changing the Sealing Method54
Graphics and Permit-Only Printing55
Step-By-Step Running Mail56
Possible Errors When Running Mail57
Weighing Methods58
Running a Manual Weight Entry Job58
Running an Attached Scale Job59
Zeroing the Scale While Running Mail59
Running a WEIGH-ON-THE-WAY® (W-O-W®) Job60
Running a WEIGH-ON-THE-WAY® (W-O-W®) - First Piece Only Job61
Running Mail with Different Shapes and Weights61
Running a Differential Weighing Mail Job62
Using Key in Postage Mode64
Running Mail Using a Barcode Scanner65
How to Use the Combined ZIP Code and Customer Reference Number Barcode Label65
Running Mail with the Residual Rate Surcharge67
Running Mail with the DI900™/DI950™ Inserting System Interface68
Inserting System Interface68
Running Mail with Sendsuite Xpress™ or Ascent69
Checking or Changing the Postage Amount on the Run Mail Screen70
Changing the Envelope or Tape Quantity70
Advancing or Omitting the Date71
Changing the Machine Speed71
Printing a Sample Mailpiece71
Counting Mailpieces72
Adding Graphics, Return Addresses, Messages, and Inscriptions to Your Mail72
Changing or Adding an Inscription79
Adding or Changing a Text Message or Return Address80
Changing Envelope Size84
Changing the Envelope Print Area84
Changing the Color Print Quality85
What Are Tracking Services86
Electronic Return Receipt (ERR)90
Creating a Combined Barcode Label Job92
Running Mail with a Combined Barcode Label Job93
Using Presortxtra Services95
Sendpro® Shipping100
What Is Sendpro Shipping101
Getting Started with Sendpro® Shipping1101
Adding Postage to Your Sendpro Shipping Account102
Tracking a Shipment103
Adding an Address to the Address Book104
Changing the Sender's Address104
Creating a Label from an Address104
Editing or Deleting an Address105
Verifying a USPS Address105
Voiding a Shipping Label106
Getting a USPS Shipping Label Refund106
Managing Your Email Notifications108
Viewing Your USPS Account Information in Sendpro108
Setting up a UPS Account108
Setting up a Fedex Account109
Measuring Your Shipment Dimensions in Sendpro109
Adding a Shipment Memo in Sendpro109
Weighing Your Shipment with a Scale in Sendpro109
Using Your Own Packaging for Shipments110
Creating a Shipping Label110
Creating a USPS Return Label112
Printing a Shipping Label113
Setting up Shipping Label Printing Defaults114
Reprinting a USPS Shipping Label114
Reprinting a Fedex or UPS Shipping Label115
Printing a Fedex Manifest116
Checking on a Label's Refund Status116
Where Is Postage Being Spent in Sendpro116
Searching for a Shipment in Sendpro117
Filing an Insurance Claim118
Enabling Cost Accounts118
Receive a Package121
All about Receive a Package121
Setting up a Cable-Connected Scanner121
Receiving a Package123
The Packages Screen123
Find a Package124
Package Notifications124
Managing Contacts125
Accounting126
All about Accounting127
Creating, Editing or Deleting an Account132
Accounting Options When Running Mail137
All about Transactions141
All about Surcharges148
All about Job Ids151
All about Accounting Reports153
Reports161
All about Mailing Reports162
Printing a Mailing Report162
All about Funds and Refill Reports163
Confirmation Services Receipt164
Refilling Your Meter166
All about Postage166
Pitney Bowes Postage Account166
Your Postage Meter166
Refilling Your Meter167
Checking Your Balance at Pitney Bowes168
Postage Remaining168
Setting the Low Funds Warning and the Default Refill Amount169
Viewing the Refill History169
Viewing the Meter Information170
Uploading Postal Information171
10 - Rates and Updates172
Performing the Rate Updates173
Setting the Time Checks for Updates173
Checking for Rates and Software Updates173
Viewing the Update History174
11 - System Setup175
Personal Settings176
Application Settings177
Internet and Network Settings178
System Settings180
Hardware Settings194
Maintenance199
Installing a New Tape Roll199
Refilling the Envelope and Tape Sealant Bottle201
No Power201
Printing a Test Pattern203
Cleaning the Print Heads203
Low Ink Warning204
Out of Ink Warning205
Replacing an Ink Cartridge205
Replacing the Printhead208
Aligning the Print Heads212
Turning off Spot Black (#2) Printing216
Reactivating Spot Black (#2) Printing217
Contacting Pitney Bowes218

Pitney Bowes SendPro P2000 - User Guide Manual

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