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Pitney Bowes SendPro C Auto User Manual

Pitney Bowes SendPro C Auto
238 pages
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Shipping & Mailing
Postage Meters
SendPro® C Auto
Operator Guide
US English Edition
SV63245 Rev E
April 29, 2022

Table of Contents

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Pitney Bowes SendPro C Auto Specifications

General IconGeneral
Print SpeedUp to 120 letters per minute
ConnectivityUSB, Ethernet, Wi-Fi
Power SourceAC power
CompatibilityWindows, Mac
Shipping CarriersUSPS, UPS, FedEx
Printing TechnologyThermal inkjet
Maximum Label Width4 inches
Supported Mail ClassesPriority Mail, Priority Mail Express
Maximum Envelope Size12.5 x 15 inches
Sealing MethodAutomatic

Summary

Quick Start Guide

Finding Product Code and Serial Number

Locate your device's Product Code Number (PCN) and 7-digit serial number on the label.

Navigating the Home Screen

Access shipping labels or postage printing from the SendPro C Auto Home screen.

Printing a Shipping Label

Instructions on how to create and print shipping labels using the device.

Using Cost Accounts for Shipping Labels

Assign shipping label costs to accounts for tracking postage expenses.

Adding an Envelope Printing Account

Create an account to track costs for printing postage on envelopes.

Feeding Envelopes

Procedure for automatically feeding envelopes into the SendPro C Auto.

Sending a First-Class Mail Envelope

Steps for sending standard postcards, letters, and large envelopes via First-Class Mail.

Sending Certified Mail

Utilize USPS Certified Mail service for proof of mailing.

Sending Mail using Certificate of Mailing

Obtain proof of mailing for letters or packages using USPS Certificate of Mailing.

Refilling Postage for Envelopes

How to add postage to your device for printing on envelopes.

Sealing Envelopes and Printing Postage

Instructions for sealing envelopes and printing postage simultaneously.

Replacing the Ink Cartridge

Procedure for replacing the ink cartridge when the low ink warning appears.

Printing a Test Pattern

Print a test pattern to check printhead and ink cartridge functionality.

Creating Presets for Printing Postage

Store commonly used settings like class, account, and graphics as presets.

Ordering Supplies from Your Device

Order necessary supplies, such as ink cartridges, directly from the device.

Connectivity Information

Setting Up a Wired Network Connection

Connect your SendPro C Auto to the Pitney Bowes Data Center using a network cable.

Setting Up a Wireless (Wi-Fi) Network

Connect your SendPro C Auto to a wireless network.

Forgetting a Wi-Fi Network

Remove a Wi-Fi network connection from your device.

Checking Your Network Connection

Use the Network Connection app to diagnose network issues.

Finding MAC Addresses

Locate MAC addresses for both wired and wireless network connections.

Setting Up a Proxy Server

Configure proxy server settings for network access.

Managing Your Device

Creating or Disabling Security PIN

Set or remove a PIN to prevent unauthorized use of your device.

Adjusting Time Zone and Scale Location Code

Modify location code and time zone settings for device or scale changes.

Adjusting Display Brightness

Customize the display brightness to suit your workspace.

Adding Favorite Apps

Add frequently used apps to the Home screen for easier access.

Setting Up the Energy Saver

Configure energy saver settings to reduce power consumption.

Using USPS Informed Delivery

Preview mail and manage packages using the USPS Informed Delivery service.

Uploading System Logs

Upload system logs to a Pitney Bowes support representative for troubleshooting.

Printing Shipping Labels

Signing In and Out of Shipping Label App

Log in to your shipping labels account and sign out when finished.

Printing a Shipping Label

Create and print shipping labels for various carriers like USPS, UPS, or FedEx.

Comparing Shipping Rates

Compare shipping rates from different carriers for mailpieces or packages.

Creating a New Sender Address

Add additional sender addresses to the Address Book for shipping labels.

Editing Sender Address

Modify existing sender addresses within the device's address book.

Printing an International Shipping Label

Print international shipping labels, including customs information.

Creating a USPS Return Shipping Label

Generate a return shipping label for items being sent back to you.

Printing a USPS Scan Form

Print USPS SCAN forms to simplify label scanning for shipments.

Reprinting a Shipping Label

Reprint USPS, UPS, or FedEx shipping labels if the original did not print correctly.

Canceling a UPS or FedEx Shipping Label

Cancel UPS or FedEx shipping labels to prevent postage charges.

Getting a USPS Refund for Shipping Label

Request a refund for USPS shipping labels under specific conditions.

Managing Shipping Labels

Using the Address Book

Add, edit, and delete addresses for shipping labels.

About Cost Accounts for Shipping Labels

Track shipping label expenses by assigning accounts to labels.

Changing Default Refill Amounts

Set or change the default amount for refilling shipping label postage.

Using Cost Accounts for Postage

Assign shipping label costs to accounts for charge-back purposes.

Turning On Address Autofill

Enable address autofill for easier address entry when creating shipping labels.

Adding New Addresses to Address Book

Add single or import multiple addresses to the shipping labels address book.

Managing Shipping Labels Cost Accounts

Overview of managing cost accounts: enabling, adding, and editing.

Editing a Cost Account

Modify the description, status, or make an existing cost account default.

Refilling Postage for Shipping Labels

Process for refilling postage for your shipping labels account.

Setting Alert for Postage Refill

Configure device alerts for pending shipping label postage refills.

Setting Up FedEx Account

Configure your FedEx account for use with shipping labels.

Setting Up UPS Account

Configure your UPS account for use with shipping labels.

Setting Up Default Printing Options

Define default print options for shipping labels, including size and receipt printing.

Managing Email Notifications for Shipping Labels

Configure email notifications for tracking, delivery, and refunds.

Setting Default Address for USPS Return Labels

Set a default recipient address for all USPS return labels.

Determining Shipping Postage Spend

View shipment reports to track postage spending by carrier and amount.

Removing Funds

Contact support to remove funds from your device accounts.

Printing on Envelopes

Navigating Envelope Printing App

Access the Envelope Printing or Print on Envelopes app.

Printing Postage on Tapes

Print postage onto tape strips for application on envelopes.

Checking Available Funds for Postage

View the available postage funds on your device.

Refilling Postage for Envelopes

Add postage to your device for envelope printing.

Sending a First-Class Mail Envelope

Steps for mailing standard postcards, letters, and large envelopes.

Sending a Large First-Class Envelope

Determine mailpiece type and select rates for large envelopes.

Sending Certified Mail

Use USPS Certified Mail for proof of mailing.

Sending an International Letter

Process for mailing letters from the United States to other countries.

Sending Mail using Certificate of Mailing

Obtain proof of mailing for letters or packages from the USPS.

Advancing the Date

Advance the print date on postage up to thirty days before mailing.

Printing Postage Without a Date

Print postage without a date on pre-printed return envelopes or labels.

Printing Additional Postage

Add extra postage directly to an envelope or on a tape strip.

Re-dating Your Mail

Reprint postage with a future date if mail pickup was missed.

Using USPS Special Services

Select additional USPS services like Certified Mail or Insured Mail.

Entering Weight Manually

Enter mailpiece weight manually when not using a scale.

Using the Scale for Postage

Weigh mail using the scale to calculate correct postage.

Sealing Envelopes Without Printing Postage

Use Seal Only mode to seal envelopes without printing postage.

Sealing Envelopes and Printing Postage

Seal envelopes using the moistener before printing postage.

Zeroing the Scale

Set the scale to zero weight before weighing mail.

Adding Insurance to Your Mail

Purchase insurance for mailpieces to protect against loss or damage.

Adding a Graphic to Envelope or Tape

Add standard graphic images like logos or slogans to postage prints.

Sending Mail using Electronic Return Receipt

Utilize Electronic Return Receipt (ERR) for tracking mailpieces.

Getting USPS Refund for Damaged Mail

Request a refund for mail printed incorrectly or damaged.

Creating Custom Text Message for Mail

Create personalized text messages for mailpieces, up to 5 lines.

Managing Printing on Envelopes

Confirming Meter Update

Check for the latest postal rates and software updates for your meter.

Changing Default Refill Amount for Postage

Set or change the default postage refill amount for envelopes.

Uploading Postage Transactions

Manually upload postage transactions to the Pitney Bowes Data Center.

Clearing Mailpiece Count

Reset the piece counter to delete mailpiece count information.

Performing USPS Postal Inspections

Complete balance inquiries or postage refills for postal inspections.

Updating Postal Rates or Software

Ensure your device has the latest postal rates and software automatically.

Confirming Effective Date for Postal Rates

Check the effective date of the latest postal rates downloaded to your device.

Setting Low Funds Warning for Postage

Set a warning threshold for available postage funds.

Setting Up a Mailer ID

Enter your 9-digit Mailer ID for Electronic Return Receipt (ERR).

Updating the ZIP Code

Ensure the correct ZIP code is printed on mailpieces.

What is Accounting

Understand the accounting feature for tracking postage usage by department.

Turning Account Passwords On or Off

Protect accounts from unauthorized access by enabling or disabling passwords.

Adding an Envelope Printing Account

Create accounts to track postage costs for envelope printing.

Editing an Account

Modify account details such as name, description, status, or password.

Making an Account Inactive

Prevent postage charges against an account by setting its status to inactive.

Deleting an Account

Remove an account from the system; data cannot be recovered.

Creating Presets for Printing Postage

Store commonly used settings as presets for quick recall.

Viewing Presets for Printing Postage

Access and view saved presets for printing postage.

Selecting a Preset for Printing Postage

Quickly apply a group of saved settings using a preset.

Modifying Presets for Printing Postage

Rename, replace default, or delete existing presets.

Setting Default Preset Reset Timer

Configure the timer for resetting the device to default commonly-used settings.

View and Print Reports

Viewing a Receipt When Refilling Postage

Access receipts for previous postage refills.

Viewing Total Spent on Postage

View total postage spent and the number of pieces printed.

Viewing Refill History for Postage

Review a report of all your postage refill history.

Printing a Funds Report

Generate a report showing mailpieces sent, device usage, and batch details.

Running Account Reports

Generate reports on postage spending for specific or all accounts.

Emailing an Account Report

Email account reports to track departmental or client postage expenses.

Setting Report Period for an Account

Define start and end dates for account report periods.

Setting Account Report Preferences

Select account level (Account, Sub, Sub-sub) and identification method (Name/Code).

Creating a Shipping Report

View and print reports of past shipping labels with details like date and carrier.

Creating USPS Shipping Label Refund Report

View and print USPS shipping label refunds requested on the device.

Maintenance

Checking Postage Print Quality

Perform a test print to check the quality of postage printed on envelopes or tape.

Clearing Tape Error or Jam

Resolve tape errors or jams by following on-screen instructions.

Printing a Test Pattern

Print a test pattern to verify printhead and ink cartridge functionality.

Checking the Ink Level

View the remaining ink level to ensure sufficient ink for printing.

Replacing the Ink Cartridge

Procedure for replacing the ink cartridge when low ink is detected.

Changing the Ink Waste Pad

Purchase and replace the ink waste pad when it becomes full.

Cleaning the Printhead

Clean the printhead if print quality issues persist after nozzle cleaning.

Installing the Printhead

Install a new printhead if the existing one produces poor print quality.

Cleaning Moistener Brush and Wick Assembly

Clean the moistener brush and wick assembly for proper envelope sealing.

Filling the Moistener Tank

Refill the moistener tank with E-Z Seal solution for envelope sealing.

Feeding Envelopes

Instructions for loading envelopes into the feeder for automatic feeding.

Moving Your Device

Safe procedures for moving the device to a new location.

Supplies

Ordering Supplies from Your Device

Order supplies like ink cartridges and cleaning kits through the Supplies app.

Supplies, Ink Cartridges, and Options

List of available supplies, ink cartridges, and options with item numbers.

Device Information

USPS Requirements

Follow basic requirements for your USPS-licensed postage device.

Key in Postage

Understand how USPS requires postage calculation using a scale.

Sections of the Meter Impression

Identify elements within the meter impression that identify the mailer.

Finding SendPro Application Software Version

Check the installed SendPro software version on your device.

Postal Security Device

Information about the Postal Security Device (PSD) securing postage funds.

Parts of the Device

Familiarize yourself with the different parts of the SendPro C Auto.

Connections on the Back

Identify the ports available on the back of your device.

Specifications

Review technical specifications including power, temperature, sound, and dimensions.

Material Specifications

Details on envelope sizes, flap depth, thickness, weight, and tape size.

Contacting Pitney Bowes

Contacting Pitney Bowes Technical Support

Information needed and how to contact Pitney Bowes Technical Support.

Safety

Lithium Ion Battery

Information on proper recycling or disposal of the lithium ion battery.

Agency Compliance Information

Access Agency Compliance Information via the product's user guide.

Important Safety Notes

Follow normal safety precautions for office equipment operation.

Note for California Customers Only

Special handling notice for perchlorate material in batteries for California customers.

Third Party Software

Third Party Software Information

List of third party software incorporated into the product and their licenses.

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