Pitney Bowes SendPro C Auto - User Guide Manual

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Shipping & Mailing

Franking Machines

SendPro® C Auto

PCNs 7H20A, R7H20A, R7H20AM

User Guide

UKEnglish Edition

SV63245-gb Rev. B

13 March 2023

Main Page

Table of Contents3
Installation8
Installing a Scale9
Installing an External Scale9
Installing the Printhead12
Connectivity18
Setting up a Wired Network Connection18
Setting up a Wireless (Wi-Fi) Network Connection20
Connecting to a Hidden Wi-Fi Network21
Forgetting a Wi-Fi Network23
Checking Your Network Connection25
Finding the MAC Address for Wired and Wireless Networks25
Setting up a Proxy Server28
Scales and Weighing32
Using the Scale When Printing Postage32
Entering the Weight Manually When Printing Postage32
Zeroing the Scale33
Using Scale Stabilization34
Using Differential Weighing35
Editing the Differential Weighing Threshold37
Accounting40
What Is Accounting40
Adding an Account41
Turning Account Passwords on or off for Printing Postage42
Selecting an Account42
Editing an Account43
Making an Account Inactive43
Deleting an Account43
Postage Funding46
Checking the Available Funds for Printing Postage46
Refilling Postage Funds for Printing Postage47
Getting a Royal Mail Refund for Damaged or Incorrectly Printed Mail48
Changing the Default Refill Amount for Printing Postage49
Setting the Low Funds Warning for Printing Postage50
Mailing and Shipping51
Signing in to and out of the Parcel Shipping App52
Printing a Shipping Label52
Printing a Shipping Label from the Shipping Address Book60
Tracking a Shipment60
Adding a New Sender Address for Shipping Labels60
Editing the Sender Address for Shipping Labels60
Reprinting a Shipping Label61
Getting a Refund for a Shipping Label61
What Are Shipping Cost Accounts62
Turning Cost Accounts on or off for Shipping Labels62
Adding a Shipping Label Cost Account62
Modifying a Shipping Labels Cost Account63
Adding a Shipping Labels Preset64
Setting a Transaction Limit for Shipping Labels65
Setting the Label Options for Shipping Labels65
Emailing Tracking Numbers for Shipping Labels65
Use Sendpro Online to Perform These Tasks66
Sending Post by First Class67
Sending a Large First Class Envelope67
Sending an International Letter67
Sending Post Using Special Delivery Rates68
Sending Post Using Signed for Rates75
Viewing and Exporting Special Delivery and Signed for Tracking Numbers in Inview81
Address Management85
Using the Shipping Address Book86
Adding New Addresses to the Shipping Address Book86
Searching Addresses in the Shipping Address Book86
Editing Addresses in the Address Book87
Deleting Addresses from the Address Book87
Sealing90
Filling the Moistener Tank90
Sealing Envelopes and Printing Postage91
Sealing Envelopes Without Printing Postage92
Avoiding Envelope Sealing Issues93
Cleaning the Moistener Brush and Wick Assembly94
History and Reports103
Viewing and Printing a Postage Refill Receipt for Envelope Printing103
Viewing the Total Spent on Printing Postage103
Printing a Register Report103
Running Postage Printing Account Reports104
Setting the Report Period for an Account104
Setting the Account Report Preferences105
Emailing an Account Report106
Turning off Auto Receipt Prompts107
10 • Printing109
What Are Print Modes109
Printing a Custom or Standard Graphic109
Adding a Custom Text Message112
Printing a Permit (PPI) Impression112
Printing a Graphic Without Printing Postage116
Printing Postage on Tapes117
Printing Only the Date and Time117
Printing a Test Pattern118
Feeding and Jamming120
Feeding Envelopes121
Clearing a Tape Error or Jam123
12 - Ink126
Checking the Ink Level127
Ordering Ink Cartridges127
Replacing the Ink Cartridge127
13 • Settings131
What Are Presets131
Adding Presets131
Selecting a Preset133
Renaming a Preset133
Setting the Default Preset Reset Timer135
Deleting a Preset135
Advancing the Date136
Adjusting Display Brightness136
Using the Toolbar137
Adjusting the Scale Location Code138
Clearing or Resetting the Number of Mailpieces Sent139
Creating or Disabling the Security PIN139
Uploading Postage Transactions140
Uploading System Logs141
14 - Rate Change143
Updating Postal Rates or Software144
15 - Maintenance146
Cleaning the Printhead147
Cleaning the Moistener Brush and Wick Assembly150
Ordering Supplies158
Finding the Product Code Number (PCN) and Serial Number160
Navigating the Home Screen161
Navigating the Envelope Printing App161
Connections on the Back163
Royal Mail Requirements163
Parts of the Sendpro C Auto163
Parts of a Postal Frank164
Postal Security Device165
Specifications165
Material Specifications169
Moving the Sendpro C Auto171
Important Safety Notes171
Contacting Pitney Bowes173
Third Party Software174

Pitney Bowes SendPro C Auto - User Guide Manual

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