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SendPro C Auto
Pitney Bowes SendPro C Auto User Guide
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Shipping
&
Mailing
Franking
Machines
SendPro®
C
Auto
PCNs
7H20A,
R7H20A,
R7H20AM
User
Guide
UK
English
Edition
SV63245-gb
Rev.
B
13
March
2023
2
Table of Contents
Table of Contents
3
Installation
8
Installing a Scale
9
Installing an External Scale
9
Installing the Printhead
12
Connectivity
18
Setting up a Wired Network Connection
18
Setting up a Wireless (Wi-Fi) Network Connection
20
Connecting to a Hidden Wi-Fi Network
21
Forgetting a Wi-Fi Network
23
Checking Your Network Connection
25
Finding the MAC Address for Wired and Wireless Networks
25
Setting up a Proxy Server
28
Scales and Weighing
32
Using the Scale When Printing Postage
32
Entering the Weight Manually When Printing Postage
32
Zeroing the Scale
33
Using Scale Stabilization
34
Using Differential Weighing
35
Editing the Differential Weighing Threshold
37
Accounting
40
What Is Accounting
40
Adding an Account
41
Turning Account Passwords on or off for Printing Postage
42
Selecting an Account
42
Editing an Account
43
Making an Account Inactive
43
Deleting an Account
43
Postage Funding
46
Checking the Available Funds for Printing Postage
46
Refilling Postage Funds for Printing Postage
47
Getting a Royal Mail Refund for Damaged or Incorrectly Printed Mail
48
Changing the Default Refill Amount for Printing Postage
49
Setting the Low Funds Warning for Printing Postage
50
Mailing and Shipping
51
Signing in to and out of the Parcel Shipping App
52
Printing a Shipping Label
52
Printing a Shipping Label from the Shipping Address Book
60
Tracking a Shipment
60
Adding a New Sender Address for Shipping Labels
60
Editing the Sender Address for Shipping Labels
60
Reprinting a Shipping Label
61
Getting a Refund for a Shipping Label
61
What Are Shipping Cost Accounts
62
Turning Cost Accounts on or off for Shipping Labels
62
Adding a Shipping Label Cost Account
62
Modifying a Shipping Labels Cost Account
63
Adding a Shipping Labels Preset
64
Setting a Transaction Limit for Shipping Labels
65
Setting the Label Options for Shipping Labels
65
Emailing Tracking Numbers for Shipping Labels
65
Use Sendpro Online to Perform These Tasks
66
Sending Post by First Class
67
Sending a Large First Class Envelope
67
Sending an International Letter
67
Sending Post Using Special Delivery Rates
68
Sending Post Using Signed for Rates
75
Viewing and Exporting Special Delivery and Signed for Tracking Numbers in Inview
81
Address Management
85
Using the Shipping Address Book
86
Adding New Addresses to the Shipping Address Book
86
Searching Addresses in the Shipping Address Book
86
Editing Addresses in the Address Book
87
Deleting Addresses from the Address Book
87
Sealing
90
Filling the Moistener Tank
90
Sealing Envelopes and Printing Postage
91
Sealing Envelopes Without Printing Postage
92
Avoiding Envelope Sealing Issues
93
Cleaning the Moistener Brush and Wick Assembly
94
History and Reports
103
Viewing and Printing a Postage Refill Receipt for Envelope Printing
103
Viewing the Total Spent on Printing Postage
103
Printing a Register Report
103
Running Postage Printing Account Reports
104
Setting the Report Period for an Account
104
Setting the Account Report Preferences
105
Emailing an Account Report
106
Turning off Auto Receipt Prompts
107
10 • Printing
109
What Are Print Modes
109
Printing a Custom or Standard Graphic
109
Adding a Custom Text Message
112
Printing a Permit (PPI) Impression
112
Printing a Graphic Without Printing Postage
116
Printing Postage on Tapes
117
Printing Only the Date and Time
117
Printing a Test Pattern
118
Feeding and Jamming
120
Feeding Envelopes
121
Clearing a Tape Error or Jam
123
12 - Ink
126
Checking the Ink Level
127
Ordering Ink Cartridges
127
Replacing the Ink Cartridge
127
13 • Settings
131
What Are Presets
131
Adding Presets
131
Selecting a Preset
133
Renaming a Preset
133
Setting the Default Preset Reset Timer
135
Deleting a Preset
135
Advancing the Date
136
Adjusting Display Brightness
136
Using the Toolbar
137
Adjusting the Scale Location Code
138
Clearing or Resetting the Number of Mailpieces Sent
139
Creating or Disabling the Security PIN
139
Uploading Postage Transactions
140
Uploading System Logs
141
14 - Rate Change
143
Updating Postal Rates or Software
144
15 - Maintenance
146
Cleaning the Printhead
147
Cleaning the Moistener Brush and Wick Assembly
150
Ordering Supplies
158
Finding the Product Code Number (PCN) and Serial Number
160
Navigating the Home Screen
161
Navigating the Envelope Printing App
161
Connections on the Back
163
Royal Mail Requirements
163
Parts of the Sendpro C Auto
163
Parts of a Postal Frank
164
Postal Security Device
165
Specifications
165
Material Specifications
169
Moving the Sendpro C Auto
171
Important Safety Notes
171
Contacting Pitney Bowes
173
Third Party Software
174
Other manuals for Pitney Bowes SendPro C Auto
Operator's Guide
238 pages
Quick Start Guide
36 pages
5
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Pitney Bowes SendPro C Auto Specifications
General
Brand
Pitney Bowes
Model
SendPro C Auto
Category
Postal Equipment
Language
English
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