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SendPro C200
Pitney Bowes SendPro C200 User Manual
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Ship
pin
g
& Ma
iling
Postage Me
t
ers
SendP
r
o®
C-Ser
ies
Mo
d
e
l
s
C200,
C
300,
and
C
400
O
p
e
rat
or
Gui
d
e
U
S
En
g
lish
Edition
SV63
24
2
Rev
H
PDF
Jun
e
2
0
1
8
2
Table of Contents
Default Chapter
7
Table of Contents
7
1 Safety
11
Important Safety and Compliance Information for Your Meter
12
2 Getting Started Home Screen
18
Home Screen Overview
18
Do I Use Trackable Labels or Envelope Printing
20
Use Sendpro Online for These Tasks
21
Creating or Disabling the Security Pin
22
Managing Your Pitney Bowes USPS Postage Funds
24
Using the Trackable Labels Address Book
25
Using Cost Accounts for Trackable Labels
26
Viewing the Trackable Label History
27
Tracking a Shipment
28
Adjusting Your Display
29
Installing a Scale
30
Adjusting Time Zone and Location Code
31
Signing in and out of Trackable Labels
32
Setting up a Proxy Server
33
3 Using Trackable Labels
36
Comparing Carrier Rates
36
Creating a Trackable Label
37
Creating a New Trackable Label Sender Address
39
Creating a New Trackable Label Sender Address
40
Editing the Trackable Label Sender Address
41
Creating an International Trackable Label
42
Printing a USPS Return Trackable Label
43
Printing a USPS Scan Form
44
Reprinting a USPS, UPS or Fedex Trackable Label
45
Canceling a UPS or Fedex Trackable Label
46
Getting a USPS Refund for a Trackable Label
47
4 Managing Trackable Labels
50
Changing the Default Refill Amounts for Trackable Labels
50
Turning on Address Autofill
51
Searching Addresses in the Trackable Label Address Book
52
Adding New Addresses to Trackable Label Address Book
53
Deleting Addresses from the Trackable Label Address Book
54
Editing Addresses in the Trackable Label Address Book
55
Managing Your Trackable Label Cost Accounts
56
Turning Trackable Label Cost Accounts on
57
Adding a Single Trackable Label Cost Account
58
Modifying a Trackable Label Cost Account
59
Refilling Trackable Label Postage
60
Setting up Your Fedex Account
61
Setting up Your UPS Account
62
Setting up Default Printing Options
63
Managing Email Notifications
64
Setting the Default Address for USPS Return Labels
65
Determining How You Spend Your Postage
66
5 Using Envelope Printing
68
The Envelope Printing Screen Overview
68
Checking Your Available Envelope Printing Postage
69
Refilling Postage for Your Envelope Printing Balance
70
Using Accounts for Envelope Printing
71
Sending a First-Class Mail® Envelope
72
Sending Certified Mail
73
Printing a Future Date
74
Omitting the Date from Envelope Printing
75
Printing Additional Postage
76
Re-Dating Your Mail
77
Previewing or Changing Postage Classes or Adding Special Services
78
Entering Weight Manually for Envelope Printing79
79
Entering Weight Manually for Envelope Printing
79
Using the Weighing Platform for Envelope Printing
80
Sealing the Envelope Only - (Bypass All Printing)81
81
Sealing the Envelope Only - (Bypass All Printing)
81
Zeroing the Scale
82
Adding Insurance to Your Mail in Envelope Printing
83
Tracking Your Mail Using ERR in Envelope Printing
84
Getting a USPS Refund for Damaged or Incorrectly Printed Mail in Envelope Printing
85
Adding a Graphic to Your Envelope in Envelope Printing
86
Printing a Graphic on Your Envelope with no Postage
87
Adding an Inscription to Your Envelope in Envelope Printing
88
Printing Only the Date and Time in Envelope Printing
89
6 Managing Envelope Printing
92
Changing the Default Refill Amounts in Envelope Printing
92
Uploading Envelope Printing Transactions
93
Clearing or Resetting the Number of Mailpieces You've Sent in Envelope Printing
95
Performing USPS Postal Inspections for Envelope Printing
96
Performing Postal Rate Updates or Software Updates for Envelope Printing
97
Viewing the Envelope Printing Postage Refill History
100
Setting the Envelope Printing Low Funds Warning
101
Setting up a Mailer ID
102
Updating the Zip Code
103
Managing Accounts for Envelope Printing
104
Multi-Level Envelope Printing Accounts
105
Turning Envelope Printing Account Passwords on and off
107
Creating an Envelope Printing Account
108
Editing an Envelope Printing Account
110
Deleting an Envelope Printing Account
111
Setting the Envelope Printing Account Report Period
112
Setting the Envelope Printing Account Report Preferences
113
Printing Envelope Printing Funds Report
114
7 View Print Reports
116
Printing a Receipt When Refilling Postage for Envelope Printing
116
Viewing the Total Envelope Printing Postage Spent
117
Viewing the Envelope Printing Postage Refill History
118
Printing a Report for the Number of Mailpieces Sent in Envelope Printing
119
Printing Envelope Printing Funds Report
120
Running Envelope Printing Account Reports
121
Setting the Envelope Printing Account Report Period
122
Setting the Envelope Printing Account Report Preferences
123
Viewing the Trackable Label History
124
8 Mail Machine Maintenance
126
Printing a Test Pattern
126
Cleaning the Print Nozzle
127
Changing the Ink Cartridge
128
Replacing the Printhead
129
Cleaning the Moistener Brush and Wick Assembly
133
Filling the Moistener Tank
136
Avoiding Envelope Sealing Issues
137
Moving Your Sendpro C-Series Meter
138
9 Supplies
139
Supplies, Ink Cartridges, and Options
140
10 Machine Information
144
USPS Requirements
144
Sections of the Meter Impression
145
Postal Security Device
146
Parts of the Machine
147
Connections on the Back of the Machine
148
Setting up a Wired Network (LAN) Connection
149
Setting up a Wifi (Wireless) Network Connection
150
Specifications
151
11 - Technical Support
153
Contacting Pitney Bowes
154
12 Errors
156
CSD Senior Device Has Stopped" Message
156
Shared Services Has Stopped Working" Message
157
Flashing Power Light
158
Oops! Something Went Wrong" Message in Trackable Labels Address Book
159
Error: Print Services Has Stopped
160
Error: US Mailing Has Stopped
161
Error 1814, 1815 or 1825
162
Error 0802
163
Clear Paper Jam" Message
169
Not Ready to Print" Message
170
Transaction Log Upload Required" or "Transaction Upload Due" Messages
172
Error: no PSD on the Sendpro
173
Resolve Error Message "General Authorization Failure
174
13 - Troubleshooting
175
Poor Print Quality or Not Printing
177
Wireless Connection Issues on the Sendpro C200, C300
179
Wired Network Connection Issues on the Sendpro C200, C300 and C400
181
Sealing Issues
184
All Classes Missing
186
Postage Balance Showing "Reading" on the Envelope Printing Screen
187
Cannot Refill Envelope Printing During Initial Installation
188
The Screen Is on but the Power Light Is off
189
Scale Weight Changes to One Ounce after Removing Mailpiece
190
Solid Red Light on the 1E35 Label Printer
191
Stuck on Pitney Bowes Blue Loading Screen When Going to Envelope Printing
193
Cartridge Does Not Move on Boot up
194
Power Light Flashes Red and Blue
195
Power Light Is Blue Instead of White
196
Power Light Turns on and off before the Machine Boots
197
Opening Manage Accounts in Envelope Printing Displays a White Screen
198
Unable to Print Trackable Labels
199
1E35 Label Printer Feeds Incorrect Label Size When Printing a Trackable Label
201
Screen Is Blank or Black
203
Mail Not Weighing Correctly or Not at All
204
Low Battery Icon Appearing on the Display
206
Date Printed on Mail Is Wrong
207
Meter Making a Continuous Bell or Chiming Sound
208
PB Commerce Cloud Error
209
Label Not Printing and Printer Green Light Is Flashing
211
Importing Addresses - Sendpro Online, Sendpro
214
Exporting Addresses - Sendpro Online, Sendpro
217
Importing Cost Accounts - Sendpro Online, Sendpro
218
Exporting Cost Accounts - Sendpro Online, Sendpro
219
Exporting a History Report - Sendpro Online, Sendpro
220
Setting up and Managing a UPS Account
221
Setting up and Managing a Fedex Account
224
Managing Users - Sendpro Online, Sendpro
227
Inviting Users - Sendpro Online, Sendpro
229
Creating an International Trackable Label
231
Printing a USPS Scan Form
232
Other manuals for Pitney Bowes SendPro C200
Installation Instructions
2 pages
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Pitney Bowes SendPro C200 Specifications
General
Brand
Pitney Bowes
Model
SendPro C200
Category
Postal Equipment
Language
English
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