Poor print quality or not printing
Issue
The indicia is not printing well (print may be streaky, fuzzy, spotty, partial, or missing completely).
Cause
There is a problem with the print head or the ink cartridge.
Resolution
1. From the Home screen, tap Settings (gear icon).
2. Select Mail Printer Maintenance.
3. Select Print Test Pattern.
4. When the display says Print Test Pattern?, feed an envelope or tape sheet into the machine.
5. Compare the printed test pattern to the ones on the screen.
6. If it looks like the good example:
a. Tap Done.
b. Tap Home to return to the Home screen.
7. If it looks like the bad example:
a. Tap Clean Print Nozzle.
b. After cleaning, you will be prompted to print another test pattern.
If you are not seeing an improvement after cleaning the print nozzle, clean the print head:
1. From the Home screen, tap Settings (gear icon).
2. Tap Mail Printer Maintenance.
3. Tap Install Print Head.
4. Follow the screen prompt and open the cover.
Troubleshooting
Pitney Bowes Operator Guide June 2018 177
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