Wired network connection issues on the SendPro C200,
C300 and C400
Issue
l The meter is not connecting to the data server via a wired network (Ethernet) connection.
l The meter displays the message "Unable to resolve host" or "Unable to resolve
api.pitneybowes.com".
l The meter displays the message "Failed to Update Please Contact Pitney Bowes"
Note: If you are experiencing issues with a wireless network connection, see the topic Wireless WiFi
connection issues on the SendPro C200, C300 and C400.
Cause
Connection issues may be caused by problems with the settings, the wireless connection, or a firewall.
Resolution
To troubleshoot issues with a wired network connection (LAN), follow the steps in each section below.
l Restart the meter
l Check the physical connection
l Check the network settings
l Firewall issues
l Proxy settings
Restart the meter
1. Unplug the power cord.
2. Wait for the display to turn off.
3. Wait one minute and turn the power back on.
Troubleshooting
Pitney Bowes Operator Guide June 2018 181
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