Check the physical connection
1. Check the LED lights located on the back of the meter where the internet cable plugs in. These
lights should become lit within one minute of turning on the meter.
Note: Make sure that the meter is not connected to a phone line or to a computer with PC Meter
Connect, as this meter does not support those connection types.
2. Make sure that the internet cable is securely plugged into the meter. You should hear a soft click
when it is fully inserted.
3. If the LEDs are not lit, verify that the other end of the internet cable is plugged into an active router
or wall port.
4. If the cable is plugged in but the LEDs are not lit, try a different cable. After a new cable is installed,
if there are still no lights, contact technical support. Please have your model and serial number
ready.
Check the network settings
Note: For information about the connection settings required on your network, contact your IT
department.
If you want the meter to get an IP address automatically and do not need a static IP address:
1. Tap Settings (gear icon).
2. Tap Wired (Ethernet).
3. Select the Connection Type DHCP.
4. Tap Connect.
If you need to set the meter to a static IP address:
1. Select the Connection Type Static IP.
2. Enter the IP address, Netmask, and DNS Address. Contact your IT department for this
information.
Proxy settings
If credentials are required to sign in to your network, then your network most likely uses a proxy server. If
you are unsure about what your proxy settings are, contact your IT department.
Firewall issues
Troubleshooting
Pitney Bowes Operator Guide June 2018 182
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