"Clear Paper Jam" message
Issue
A mailpiece has stopped inside of the meter and the error "Clear Paper Jam" displays.
Cause
A mailpiece has stopped inside the meter.
Resolution
1. Turn the transport release lever clockwise to the released position.
2. Carefully pull the envelope out toward the right.
3. Using a can of non-flammable compressed air and working from the left side of the machine
toward the exit, blow onto the feed deck that the envelopes and tape sheets travel on. Ensure that
all dust and debris are removed.
4. Reboot the meter:
a. Turn the transport release lever counterclockwise to the home position.
b. Turn the power off by holding the power button for 5 seconds, the power button will darken.
c. Wait for the display to turn off.
d. Wait one minute then turn the power back on.
Errors
Pitney Bowes Operator Guide June 2018 169
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