Getting a USPS refund for damaged or incorrectly
printed mail in Envelope Printing
Once you print a meter impression, the postage amount is deducted from the funds on your machine
even if the printing is illegible. Therefore it is important to make sure the correct value is shown on the
machine before printing the postage. Also do not let the ink level get too low. We recommend that you
always keep a spare ink cartridge on hand for this reason.
For complete and up-to-date guidelines you can go to www.usps.com and search HELP > FAQs for: Is
Postage Meter Postage Eligible for a Refund?
Postage Meter indicia is eligible for a refund if it is complete, legible, valid, unused and printed on un-
mailed envelopes, wrappers, or labels made in accordance with DMM 604.9.3.4. This includes:
l Postage printed on the back (versus the front) of a letter
l Only a portion of the postage printed or postage isn't legible
l Too much postage was printed on the item
l Not enough postage was printed on the item
l Incorrect date on the meter
l Incorrect information (street name, number, city, etc)
You must submit the indicia within 60 days from the date shown on the indicia to the licensing Post
Office™, the United States Postal Service® processes the refund request. When the unused metered
postage is affixed to a mail piece, the refund must be submitted with the entire envelope or wrapper.
For all indicia except those produced by PC Postage systems, you will need to submit the indicia to the
licensing Post Office. The Postal Service™ charges 10% of face value on the indicia if the total is $350 or
less. If the total face value is more than $350, the charge is $35 per hour for the actual hours to process
the refund; the minimum charge is $35.
Using Envelope Printing
Pitney Bowes Operator Guide June 2018 85
To Next Page
Loading...
