Wireless connection issues on the SendPro C200, C300
and C400
Issue
l The meter is not connecting to the data server via a wireless WiFi connection.
l The meter may display the message "Error Unable to resolve host" or "Unable to resolve
api.pitneybowes.com".
l The meter displays the message "Failed to Update Please Contact Pitney Bowes"
Note: If you are experiencing issues with a wired network connection, see the topic Wired network
connection issues on the SendPro C200, C300 and C400.
Cause
Network connection issues may be caused by problems with the settings, wireless connection, or a
firewall.
Resolution
To troubleshoot issues with a wireless WiFi connection, check these things (follow the steps in each
section).
l Reboot the meter
l Check the wireless signal strength
l Check the network settings
l Check for firewall issues
Reboot the meter
1. Unplug the power cord.
2. Wait for the display to turn off.
3. Wait one minute and turn the power back on.
Troubleshooting
Pitney Bowes Operator Guide June 2018 179
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