Check the wireless signal strength
Check the signal strength with the WiFi gauge. If you are getting fewer than two bars, performance may
be reduced or intermittent. Wireless signals may be degraded by physical barriers such as walls and
doors, or interference from other devices such as microwaves, cordless phones and other WiFi
networks.
Some tips to increase wireless signal strength:
l Relocate the meter or your wireless access point so that they are closer together.
l Turn off or move other devices that may be interfering with the signal.
Check the network settings
Note: For information about the connection settings required on your network, contact your IT
department.
If you want the meter to get an IP address automatically and do not need a static IP address:
1. Tap Settings (gear) icon.
2. Tap Wi-Fi.
l Make sure that you are connecting to the correct WiFi network.
l Make sure that you have the correct WiFi password and identity if required.
l If you need to set an EAP Method, proxy or change between DHCP and static IP addresses, tap
Advanced Options.
If you are unsure of your wireless settings, contact your local IT department.
Firewall issues
If available, try a wired connection. Please refer to Setting up a wired network (LAN) connection on the
SendPro C200, C300 and C400.
Your network firewall may be blocking ports or addresses that are required for proper functioning of the
meter. See the SendPro C-Series Connectivity guide for connection details.
Contact your IT department for assistance if needed.
.
Troubleshooting
Pitney Bowes Operator Guide June 2018 180
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