Mail not weighing correctly or not at all
Issue
Mail not weighing correctly or at all.
Cause
Scale is not zeroed, scale is not level, USB cable not functioning.
Resolution
Determine the type of scale you have by lifting the gray top off the scale. Check the Model / Code and
follow the steps for your model below.
MP81 scale:
1. Remove the scale from the top of the meter.
2. Unplug the power from the scale and wait for the screen to turn black.
3. Plug the scale back in and tap the Power Button.
4. Re-zero the scale, refer to Zeroing the scale on the SendPro C200, C300 and C400.
If the scale still is not giving the correct weight, contact technical support.
MP82 / MP39 / MP49 scale:
1. Look at the bottom of the scale where the USB cable plugs in you should see a flashing yellow
light.
2. If there is no light, go to check the USB cables.
3. If there is a red light, refer to refer to Zeroing the scale on the SendPro C200, C300 and C400.
Level the scale (model numbers MP30/MP49 only)
1. Find the model number of your scale. It is printed on a tag under the top cover.
2. Take the top cover off of the scale.
Troubleshooting
Pitney Bowes Operator Guide June 2018 204
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