"CSD Senior Device has stopped" message
Issue
If the SendPro® C-Series displays the message "CSD Senior Device has stopped" and will not run mail.
Cause
The internal meter software has encountered an error.
Solution
1. Reboot the meter:
a. Unplug the power cable.
b. Wait for the display to turn off.
c. Wait one minute.
d. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
2. Tap the Settings (gear) icon in the global toolbar.
3. Tap Mail Printer Maintenance.
4. Tap Print Test Pattern.
5. Run a test print.
o
If the test print is good, tap on the Home icon
o
If the test print is not good, contact Technical Support; have your model and serial number
ready.
Errors
Pitney Bowes Operator Guide June 2018 156
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