PB Commerce cloud error
Issue
Getting a PB Commerce cloud error when connecting to the PB Commerce cloud, or when synching
data.
Cause
May 2018 software update
Resolution
For wired connection
1. Tap the Settings (gear) icon in the global toolbar.
2. Tap wired.
3. Make a note of the IP Address, Netmask, Gateway and DNS Address.
4. Scroll down to DNS Address.
5. Tap in the DNS Address box.
6. Hit back space to delete the DNS address.
7. Re-enter the DNS Address.
8. Tap connect.
9. Remove the network cable from the back of the meter.
10. Tap the connect button. Wait for it to fail.
11. Re-plug in the network cable.
12. Delete the values in the IP Address, Netmask, Gateway, and DNS Address boxes.
13. Re-enter the Ip Address, Netmask, Gateway, and DNS Address back into the boxes.
14. Tap connect.
15. Tap in the DNS Address box.
16. Hit back space to delete the DNS address.
Troubleshooting
Pitney Bowes Operator Guide June 2018 209
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