Pitney Bowes SendPro P1000

Other manuals for Pitney Bowes SendPro P1000

User Guide219 pages

Questions and Answers

B
Bryan PowellAug 9, 2025
Why postage refill cannot be completed on my Pitney Bowes Postal Equipment?
- S
  Scott MoranAug 9, 2025
  A postage refill for your Pitney Bowes Postal Equipment might fail for several reasons: * Your account balance may be too low. * The requested refill amount might exceed your meter's capacity or the maximum allowed amount. * The refill amount could be too low or not in accepted currency increments. If you are refilling your meter manually, you need to change the refill amount you have selected. Also, the connection to IntelliLink® may have been dropped, so try refilling your meter again.
A
Annette RodriguezAug 19, 2025
How to fix indicia printing at an angle on Pitney Bowes SendPro P1000?
- M
  Michael MooreAug 19, 2025
  If the indicia is printing at an angle on the envelope when using your Pitney Bowes Postal Equipment, it's likely that the envelope is skewing on the feed deck. To fix this, make sure the thickness adjustment knob corresponds to the envelope thickness and move the side guide close to, but not touching, the envelope.
W
William JacksonAug 29, 2025
What to do if Pitney Bowes SendPro P1000 Postal Equipment touchscreen is not responding?
- J
  Judy MartinAug 29, 2025
  If your Pitney Bowes Postal Equipment touchscreen isn't responding, it might need calibration. Another potential cause is a loose cable; ensure it's properly connected. If you've upgraded to a 15-inch display, verify the correct power supply cable is in use, as the touchscreen may shut down after 30 minutes with an incorrect cable.

Summary

1 - Safety

Safety information

Provides essential safety precautions and guidelines for operating office equipment safely.

2 - Getting started

4 - Running mail

Determining the correct postage method

Provides guidance on selecting the appropriate postage and weighing methods based on mail type and system capabilities.

Preparing and correctly feeding the mail pieces

Outlines the proper steps for loading envelopes into the feeder for optimal performance and to prevent jams.

Changing the class, carrier, or special services

Explains how to modify the mail class, carrier selection, and add special services for a mail run.

5 - SendPro Shipping

Creating a Canada Post shipping label

Creating a Canada FedEx or UPS shipping label

7 - Accounting

All about Accounting

Creating, editing or deleting an account

Details the procedures for setting up, modifying, and removing accounts for cost allocation and reporting.

9 - Refilling your Meter

Refilling your meter

Guides users through the process of adding postage to the meter when funds are low or insufficient.

Postage refill settings

11 - System Setup

12 - Maintenance

Installing a new tape roll

Printing a test pattern

Cleaning the print heads

Guides users on how to clean the print heads to ensure optimal print quality.

Low ink warning

Explains the low ink warnings and actions to take when ink levels are low or depleted.

Replacing the ink cartridges

Details the procedure for replacing ink cartridges when low ink or out of ink warnings are displayed.

Aligning the print heads

13 - Troubleshooting

Clearing the mail piece path on your Connect+ 1000; SendPro P1000

Provides instructions for clearing jams and stoppages in the mail piece path for specific system models.

Paper Path Maintenance on your Connect+ 500 W; SendPro P1500; Connect+ 2000; SendPro P2000

Explains how to clear stoppages and perform maintenance on the paper path for specific mailing system models.

Sealer Maintenance on your Connect+ 1000; SendPro P1000

Details maintenance procedures for the sealer if envelopes are not sealing properly.

How to resolve tape feeding issues

Addresses common problems related to tape feeding and provides solutions for tape stoppages and wetting issues.

How to resolve printing issues

Provides solutions for common printing problems such as no postage printing or angled indicia.

How to resolve postage refill issues

Offers solutions for common problems encountered when refilling postage, such as low balance or connection issues.

Pitney Bowes SendPro P1000 Specifications

General

Display	Color touchscreen
Label Printing	Yes
Envelope Printing	Yes
Operating System	Proprietary
Weight Increments	0.1 oz
Compatibility	Windows, Mac
Power Source	AC adapter
Functions	Shipping, weighing, label printing
Connectivity	Wi-Fi, Ethernet